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Service management Stories - Page 15

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Service management stories

ServiceNow launches agentic AI management amid spending decline
Digital Transformation

ServiceNow launches agentic AI management amid spending decline

ServiceNow launches agentic AI management in Asia Pacific as AI spending dips, aiming to better integrate human workers and AI agents for improved business outcomes.

By Shannon Williams • 4 min read • Tue, 29th Jul 2025
BeyondTrust boosts secure remote support for public sector compliance
Data Protection

BeyondTrust boosts secure remote support for public sector compliance

BeyondTrust enhances remote support with FIPS 140-2 and CJIS compliance, aiding public sector IT teams in meeting stringent security standards without VPNs.

By Sean Mitchell • 3 min read • Tue, 29th Jul 2025
McLaren Racing, Freshworks partner to streamline IT for 2025
Enterprise Resource Planning

McLaren Racing, Freshworks partner to streamline IT for 2025

McLaren Racing partners with Freshworks to adopt AI-powered IT solutions, enhancing global IT efficiency for the 2025 Formula 1 season and beyond.

By Jed Nykolle Harme • 3 min read • Sat, 26th Jul 2025
OpenText Cloud Editions 25.3 brings new AI, cybersecurity tools
Private Cloud

OpenText Cloud Editions 25.3 brings new AI, cybersecurity tools

OpenText launches Cloud Editions 25.3, featuring AI-powered tools and enhanced cybersecurity to boost enterprise information management and regulatory compliance.

By Jed Nykolle Harme • 4 min read • Wed, 23rd Jul 2025
LogicMonitor launches Edwin AI for ITOps on AWS Marketplace
Digital Transformation

LogicMonitor launches Edwin AI for ITOps on AWS Marketplace

LogicMonitor has launched Edwin AI on AWS Marketplace, enabling IT teams to automate incident management and boost operational efficiency in ITOps.

By Sean Mitchell • 2 min read • Thu, 17th Jul 2025
Freshworks launches AI tool to streamline staff transitions
Software-as-a-Service

Freshworks launches AI tool to streamline staff transitions

Freshworks unveils Freshservice Journeys, an AI-driven tool designed to streamline employee transitions like onboarding and offboarding across departments.

By Jed Nykolle Harme • 4 min read • Thu, 3rd Jul 2025
ManageEngine unveils MSP Central to streamline provider operations
Software-as-a-Service

ManageEngine unveils MSP Central to streamline provider operations

ManageEngine launches MSP Central, a cloud-native platform that unifies MSP operations, boosting efficiency with modular, AI-powered tools and security features.

By Catherine Knowles • 4 min read • Thu, 26th Jun 2025
ASOS expands use of Celonis to optimise supply chain operations
Digital Transformation

ASOS expands use of Celonis to optimise supply chain operations

ASOS expands its collaboration with Celonis, using Process Intelligence to boost supply chain visibility and speed up order fulfilment amid economic pressures.

By Sean Mitchell • 3 min read • Tue, 24th Jun 2025
Carnival Cruise Line, DXC partner to enhance IT globally
Digital Transformation

Carnival Cruise Line, DXC partner to enhance IT globally

Carnival Cruise Line partners with DXC Technology to enhance IT across its 29 ships, boosting guest experience and operational efficiency worldwide.

By Jed Nykolle Harme • 3 min read • Mon, 23rd Jun 2025
TCS & SAP join forces to boost cloud migration & AI uptake
Data Analytics

TCS & SAP join forces to boost cloud migration & AI uptake

TCS and SAP have partnered to accelerate SAP customers' migration to cloud and boost generative AI adoption through the RISE with SAP initiative globally.

By Sean Mitchell • 3 min read • Thu, 8th May 2025
SolarWinds to showcase AI solutions at GITEX 2025 events
Software-as-a-Service

SolarWinds to showcase AI solutions at GITEX 2025 events

SolarWinds is set to unveil its latest AI solutions at GITEX 2025, aiming to enhance efficiency and resilience in hybrid and multi-cloud IT environments.

By Sean Mitchell • 2 min read • Thu, 10th Apr 2025
SolarWinds unveils IT resilience solutions to combat change
Digital Transformation

SolarWinds unveils IT resilience solutions to combat change

SolarWinds has unveiled new tools to enhance IT resilience as firms face increasing digital complexity and economic pressures, addressing key customer concerns.

By Sean Mitchell • 2 min read • Thu, 3rd Apr 2025

Stories from Other Regions

Service management stories

Mintivo reports 40% growth as it invests in people & tech
Customer Experience

Mintivo reports 40% growth as it invests in people & tech

Wiltshire IT firm Mintivo has achieved over 40% annual growth for two years running, driven by investment in staff, systems, and Cloud technology partnerships.

By Kaleah Salmon • 4 min read • Thu, 17th Jul 2025
HCLTech signs 10-year deal to modernise Dunedin IT services
Hybrid Cloud

HCLTech signs 10-year deal to modernise Dunedin IT services

HCLTech will modernise Dunedin City Council's IT services over 10 years, enhancing digital platforms, automation and community engagement.

By Sean Mitchell • 3 min read • Thu, 10th Jul 2025
IFS acquires TheLoops to deploy AI agents in industrial sectors
Digital Transformation

IFS acquires TheLoops to deploy AI agents in industrial sectors

IFS acquires TheLoops to launch AI agents that autonomously boost productivity and compliance in regulated industrial sectors worldwide.

By Kaleah Salmon • 4 min read • Tue, 1st Jul 2025
Kinetic IT becomes first in Australia with SIAM Assured status
IT services

Kinetic IT becomes first in Australia with SIAM Assured status

Kinetic IT is the first Australian firm to achieve Scopism's SIAM Assured status, becoming the second worldwide with this key service integration accolade.

By Kaleah Salmon • 3 min read • Tue, 24th Jun 2025
Abacus Group expands global cybersecurity with Entara acquisition
Advanced Persistent Threat Protection

Abacus Group expands global cybersecurity with Entara acquisition

Abacus Group has acquired managed security firm Entara, boosting its global cybersecurity services with AI-driven incident response for financial clients.

By Shannon Williams • 3 min read • Thu, 19th Jun 2025
Kinetic IT wins Main Roads deal for technology & support services
DevOps

Kinetic IT wins Main Roads deal for technology & support services

Kinetic IT has secured a contract to deliver comprehensive technology services, supporting Main Roads WA's management of 19,000km of road infrastructure.

By Kaleah Salmon • 3 min read • Thu, 1st May 2025