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Service management stories

Big banks back AI while keeping core software in place
Software-as-a-Service

Big banks back AI while keeping core software in place

Big banks and AI leaders signal they will layer new AI tools on top of, not instead of, core enterprise software systems.

By Karen Joy Bacudo • 5 min read • Wed, 28th Jan 2026
ControlUp unveils multi-tenant DEX platform for MSPs
Mobile Device Management

ControlUp unveils multi-tenant DEX platform for MSPs

ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 23rd Jan 2026
Atos secures first dual Scopism SIAM Assured status
Digital Transformation

Atos secures first dual Scopism SIAM Assured status

Atos becomes the first organisation worldwide to achieve dual Scopism SIAM Assured status for both service provision and consultancy.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
ServiceNow deepens OpenAI deal to power voice, agents
Software-as-a-Service

ServiceNow deepens OpenAI deal to power voice, agents

ServiceNow expands its OpenAI partnership to embed GPT-5.2 voice agents and automation more deeply into enterprise workflows and IT systems.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 22nd Jan 2026
ServiceNow revamps partner strategy around AI agents
DevOps

ServiceNow revamps partner strategy around AI agents

ServiceNow centres revamped partner strategy on AI agents, overhauling its Build Programme, incentives and fees to drive new ecosystem growth.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 22nd Jan 2026
ServiceNow deepens OpenAI pact to power voice-first AI
Digital Transformation

ServiceNow deepens OpenAI pact to power voice-first AI

ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.

By Mark Tarre • 4 min read • Wed, 21st Jan 2026
HCLTech to run AI-led IT services for Team Global Express
Firewalls

HCLTech to run AI-led IT services for Team Global Express

HCLTech wins Team Global Express deal to run consolidated IT and deploy AI-led automation across logistics operations in ANZ.

By Karen Joy Bacudo • 4 min read • Wed, 21st Jan 2026
Top 10 data governance best practices to implement today
Data Protection

Top 10 data governance best practices to implement today

With AI use surging and fines topping EUR €1 billion, robust data governance is now essential to unlock value, trust and compliance.

By Bobby Joseph • 6 min read • Tue, 20th Jan 2026
Elyos AI raises USD $13m to scale trade service agents
Software-as-a-Service

Elyos AI raises USD $13m to scale trade service agents

Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.

By Mark Tarre • 3 min read • Mon, 19th Jan 2026
FireMon unveils Policy Workbench for hybrid security
Firewalls

FireMon unveils Policy Workbench for hybrid security

FireMon launches Policy Workbench to guide firewall policy design and automation across complex hybrid networks without overhauling workflows.

By Sofiah Nichole Salivio • 3 min read • Thu, 15th Jan 2026
TeamViewer predicts emotionally aware enterprise AI
Digital Transformation

TeamViewer predicts emotionally aware enterprise AI

TeamViewer predicts 2026 enterprise AI will hinge on governance, energy limits and emotionally aware agents reshaping workplace roles.

By Sofiah Nichole Salivio • 5 min read • Thu, 15th Jan 2026
Acronis boosts MSP security with new threat research
Malware

Acronis boosts MSP security with new threat research

Acronis sharpens MSP cyber defence with fresh threat research, expanded Microsoft 365 tools and new MDR-focused partner offerings.

By Kaleah Salmon • 4 min read • Wed, 14th Jan 2026
Syspro & SugarCRM link ERP & CRM for manufacturers
Customer Relationship Management

Syspro & SugarCRM link ERP & CRM for manufacturers

Syspro and SugarCRM unveil Sugar for Syspro, an integrated ERP-CRM tool aimed at simplifying sales and shop-floor alignment for manufacturers.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
VOSS adds AI, security & DEM to workplace platform
Virtualisation

VOSS adds AI, security & DEM to workplace platform

VOSS launches v25.3 of its workplace platform, boosting AI assistant Wingman, Microsoft 365 security, Teams insights and DEM capabilities.

By Mark Tarre • 4 min read • Thu, 8th Jan 2026
xtype sees surge in demand for ServiceNow governance
Data Protection

xtype sees surge in demand for ServiceNow governance

xtype sees demand surge as global firms race to tighten ServiceNow governance and prepare AI-driven change across sprawling estates.

By Catherine Knowles • 5 min read • Wed, 7th Jan 2026
Jamf named leader in multiple IDC UEM MarketScape reports
Data Protection

Jamf named leader in multiple IDC UEM MarketScape reports

Jamf has been named a leader in three IDC MarketScape unified endpoint management reports, reinforcing its Apple-first device strategy.

By Catherine Knowles • 4 min read • Sat, 27th Dec 2025

Stories from Other Regions

Service management stories

Atlanta Hawks partner with ManageEngine on IT overhaul
Data Analytics

Atlanta Hawks partner with ManageEngine on IT overhaul

Atlanta Hawks tap ManageEngine to unify IT across State Farm Arena, boosting live event reliability and real-time visibility for fans.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 22nd Jan 2026
ITRS buys IP-Label to boost European DEM footprint
Hybrid Cloud

ITRS buys IP-Label to boost European DEM footprint

ITRS snaps up French DEM specialist IP-Label, adding 310-plus enterprise clients and bolstering its observability footprint across Europe.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 14th Jan 2026