Service management Stories - Page 16

Global Stories

Service management stories

Monday's AI service platform launches for all users

monday.com has launched its AI-driven enterprise service management platform, monday service, now available for all users after a successful beta phase.

By Shannon Williams • 3 min read • Thu, 13th Feb 2025

Human Capital Management

Monday.com launches AI enterprise service management tool

monday.com has launched its AI-driven Enterprise Service Management platform, monday service, to enhance operational efficiency for businesses across departments.

By Sean Mitchell • 3 min read • Tue, 11th Feb 2025

Data Analytics

A well-oiled machine: How ERP solutions drive ROI and better customer experiences

Enterprise resource planning (ERP) systems are revolutionising equipment dealerships by streamlining operations and enhancing customer satisfaction, driving significant ROI.

By Terry Smagh • 3 min read • Wed, 29th Jan 2025

Manufacturing

Combilift boosts efficiency with AI-powered Infor SyteLine

Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.

By Catherine Knowles • 3 min read • Thu, 12th Dec 2024

Network Infrastructure

Alcatel-Lucent Enterprise launches cloud network tool

Alcatel-Lucent Enterprise has unveiled its cloud-based network inventory management tool, Fleet Supervision, enhancing operational efficiency for IT teams.

By Catherine Knowles • 2 min read • Thu, 12th Dec 2024

Data Analytics

SolarWinds celebrates multiple awards for products & execs

SolarWinds garnered multiple accolades in early 2024 for its innovative IT management solutions, celebrating executives and product advancements.

By Shannon Williams • 3 min read • Thu, 25th Jul 2024

Digital Transformation

StarHub partners with ServiceNow on new enterprise service platform

StarHub unveils a strategic partnership with ServiceNow, integrating Enterprise Solutions with the Now Platform to revolutionise enterprise service management across industries.

By Catherine Knowles • 3 min read • Tue, 9th Jul 2024

Customer Experience

BT Group strengthens partnership with ServiceNow to boost AI services

BT Group has expanded its strategic partnership with ServiceNow to enhance customer and employee experiences across all units.

By Shannon Williams • 3 min read • Fri, 21st Jun 2024

Multi-cloud

AI implementation in IT: professionals voice concerns

A SolarWinds report shows only 43% of IT professionals believe their databases are AI-ready, with data quality and security concerns as major hurdles.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024

Service management

Kinly promotes Duncan MacPherson to Global Service Director

Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.

By Imee Dequito • 3 min read • Thu, 6th Jun 2024

Customer Relationship Management

ECI Software Solutions' JobBoss² wins 2024 Top Rated Award from TrustRadius

ECI Software Solutions' JobBoss² wins TrustRadius's 2024 Top Rated Award, reflecting strong customer satisfaction and real-world success in job shop management.

By Catherine Knowles • 3 min read • Mon, 27th May 2024

Hybrid Cloud

SolarWinds honours partners at 2024 Transform Partner Awards

SolarWinds honours channel partners at its Transform Partner Summit, recognising achievements in customer service, business development and marketing.

By Shannon Williams • 3 min read • Thu, 11th Apr 2024

Generative AI

ServiceNow, NVIDIA debut AI solutions for telecoms service management

ServiceNow and NVIDIA have teamed up to deliver GenAI-powered solutions designed to boost telecoms management.

By Shannon Williams • 3 min read • Fri, 1st Mar 2024

Data Analytics

SolarWinds appoints Brian Goldfarb as new Chief Marketing Officer

SolarWinds appoints IT industry veteran Brian Goldfarb as CMO, leveraging his two-decade experience to further company's growth and transformation phase.

By Tom Raynel • 3 min read • Wed, 31st Jan 2024

Stories from Other Regions

Service management stories

Digital Transformation

Quanta Services Australia partners with IFS to support growth

Quanta Services Australia has selected IFS to implement its AI-powered ERP platform, IFS Cloud, to streamline operations and support growth across its divisions.

By Catherine Knowles • 2 min read • Wed, 18th Dec 2024

Cisco

Indosat Ooredoo Hutchison launches Indosat Smart Internet service

Indosat Ooredoo Hutchison launches Indosat Smart Internet in collaboration with Cisco, promising faster, more secure connectivity for Indonesian businesses.

By Kaleah Salmon • 2 min read • Thu, 25th Jul 2024

Health Technologies

Revealed: Presbyterian Support Central partners with Spark

Presbyterian Support Central has partnered with Spark to revamp its tech, aiming to improve productivity for over 1,000 employees amid budget constraints.

By Melania Watson • 3 min read • Mon, 8th Jul 2024

AI Security

ManageEngine report reveals split in AI adoption among UK IT pros

ManageEngine's new study with SDI highlights a split in AI usage among UK IT professionals, revealing a gap in knowledge and mixed productivity expectations.

By Catherine Knowles • 3 min read • Fri, 5th Jul 2024