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Service management Stories - Page 14

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Service management stories

Freshworks grows AI revenue & launches non-IT service solution
Digital Transformation

Freshworks grows AI revenue & launches non-IT service solution

Freshworks boosts AI revenue with a 15% rise in quarterly revenue and launches Freshservice for Business Teams, expanding beyond IT departments.

By Melvin Hipolito • 4 min read • Fri, 7th Nov 2025
DXC unveils Xponential to guide enterprises on AI adoption at scale
Digital Transformation

DXC unveils Xponential to guide enterprises on AI adoption at scale

DXC Technology launches Xponential, a framework designed to help global enterprises accelerate and scale AI adoption with security and governance integrated.

By Catherine Knowles • 5 min read • Thu, 30th Oct 2025
Dynatrace & ServiceNow join forces to advance autonomous IT
Digital Transformation

Dynatrace & ServiceNow join forces to advance autonomous IT

Dynatrace and ServiceNow have partnered to boost autonomous IT, combining AI to enhance automation and proactive management for enterprise IT operations.

By Melvin Hipolito • 3 min read • Tue, 28th Oct 2025
Generative AI adoption cuts IT incident times by nearly a third
Unified Communications

Generative AI adoption cuts IT incident times by nearly a third

Generative AI adoption cuts IT incident resolution times by nearly a third, saving over 323,000 work hours and boosting ITSM efficiency, says SolarWinds report.

By Jed Nykolle Harme • 3 min read • Wed, 22nd Oct 2025
Qualys upgrades ETM platform with AI identity & threat tools
Advanced Persistent Threat Protection

Qualys upgrades ETM platform with AI identity & threat tools

Qualys upgrades its Enterprise TruRisk Management platform with AI-driven identity security, threat prioritisation, and exploit validation to tackle complex cyber risks.

By Sean Mitchell • 4 min read • Thu, 16th Oct 2025
ScienceLogic launches Skylar suite to unify AI & automation for IT
Disaster Recovery

ScienceLogic launches Skylar suite to unify AI & automation for IT

ScienceLogic unveils its Skylar suite, unifying AI, automation, compliance and observability to boost IT operations and accelerate incident response.

By Catherine Knowles • 3 min read • Thu, 9th Oct 2025
IFS names Mihita Podobnik Chief People Officer for global AI push
Human Capital Management

IFS names Mihita Podobnik Chief People Officer for global AI push

IFS appoints Mihita Podobnik as Chief People Officer to lead global people strategy during its international expansion in Industrial AI.

By Jed Nykolle Harme • 3 min read • Wed, 1st Oct 2025
ManageEngine updates ServiceDesk Plus with flexible AI options
Robotic Process Automation

ManageEngine updates ServiceDesk Plus with flexible AI options

ManageEngine updates ServiceDesk Plus with flexible AI, letting users choose AI providers like ChatGPT or use its own Zia model without extra costs.

By Sean Mitchell • 4 min read • Thu, 25th Sep 2025
Rapid7 named Leader in IDC report for exposure management
Cloud Security

Rapid7 named Leader in IDC report for exposure management

Rapid7 is named a Leader in IDC's 2025 report for its Exposure Command platform, unifying attack surface visibility with AI-powered risk prioritisation and remediation.

By Jed Nykolle Harme • 3 min read • Thu, 28th Aug 2025
ManageEngine adds DEX tools to cut IT tickets & boost uptime
Data Analytics

ManageEngine adds DEX tools to cut IT tickets & boost uptime

ManageEngine introduces DEX tools in Endpoint Central to help IT teams proactively fix issues, cutting support tickets and boosting employee productivity.

By Melania Watson • 4 min read • Wed, 27th Aug 2025
IFS acquires 7bridges to boost AI-powered supply chain tools
Data Analytics

IFS acquires 7bridges to boost AI-powered supply chain tools

IFS has acquired London-based 7bridges, enhancing its AI-driven supply chain tools to cut costs and boost logistics efficiency across industry sectors.

By Catherine Knowles • 3 min read • Tue, 19th Aug 2025
NiCE, Salesforce deepen AI partnership for unified service
Customer Relationship Management

NiCE, Salesforce deepen AI partnership for unified service

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

By Jed Nykolle Harme • 3 min read • Wed, 13th Aug 2025

Stories from Other Regions

Service management stories

SIAM Body of Knowledge refresh brings AI, skills & guidance
Unified Communications

SIAM Body of Knowledge refresh brings AI, skills & guidance

The 2025 refresh of the global SIAM Body of Knowledge adds AI, skills, and guidance to help organisations manage complex, multi-vendor service ecosystems effectively.

By Sean Mitchell • 4 min read • Tue, 4th Nov 2025
Totalmobile & MACS EU to modernise UK & EU field operations
Digital Transformation

Totalmobile & MACS EU to modernise UK & EU field operations

Totalmobile partners with MACS EU to modernise field operations for UK and EU industries, boosting efficiency and compliance with integrated digital solutions.

By Kaleah Salmon • 3 min read • Fri, 24th Oct 2025
CRI Advantage earns Elite Partner status in ServiceNow programme
Digital Transformation

CRI Advantage earns Elite Partner status in ServiceNow programme

CRI Advantage has earned Elite Partner status in the ServiceNow Partner Programme, boosting its ability to deliver advanced IT service and digital transformation solutions.

By Kaleah Salmon • 3 min read • Wed, 8th Oct 2025
Dell launches software platform to simplify AI & cloud management
Virtualisation

Dell launches software platform to simplify AI & cloud management

Dell Technologies has unveiled the Dell Automation Platform to simplify AI, private cloud and edge management with unified software orchestration.

By Melania Watson • 4 min read • Thu, 28th Aug 2025
Virtualplatform unveils white-label app for ISPs & partners
Customer Experience

Virtualplatform unveils white-label app for ISPs & partners

Virtualplatform has launched a white-label mobile app enabling ISPs and partners to manage customer lifecycles with branded, mobile-first service and billing tools.

By Jed Nykolle Harme • 3 min read • Wed, 20th Aug 2025
VOSS wins Best Workplace Management at 2025 UC Awards
Unified Communications

VOSS wins Best Workplace Management at 2025 UC Awards

VOSS clinched Best Workplace Management and Highly Commended in Best Service Management Platform at the 2025 UC Awards for its digital workplace tech.

By Jed Nykolle Harme • 3 min read • Thu, 14th Aug 2025