Hexaware unveils Agentverse AI platform for enterprises

Hexaware has launched Agentverse, an enterprise AI agent platform with more than 600 ready-to-deploy agents for business and technology operations.

The launch comes as many companies test generative and agentic AI but struggle to move beyond pilots. Agentverse is positioned as a way to run multiple agents across systems and workflows under a single framework.

Platform scope

Agentverse integrates with common enterprise software and operational tools, including CRM platforms, IT service management tools, knowledge repositories, data platforms, telephony systems and collaboration applications.

Orchestration coordinates how agents interact with enterprise systems and communication channels. Agents can retrieve contextual knowledge, interpret process documentation, automate conversations and take operational actions within existing workflows.

Governance is central to the platform's positioning. It includes role-based access controls, audit trails, observability and policy guardrails, which Hexaware says align with enterprise compliance requirements and are intended to manage agent behaviour across deployments.

Operational targets

Hexaware set out performance targets for organisations using the platform across service and knowledge workflows, including potential productivity gains of 40% to 60% and 60% to 80% faster response times across digital channels.

It also said deployments could improve customer or user satisfaction by 20% to 35%, and reduce costs by 20% to 50% through automation and right-sourcing.

These figures reflect a growing focus on measurable outcomes as buyers scrutinise AI spending. Many enterprises now ask vendors to show how AI connects to operational metrics such as cycle time, response time and cost per ticket.

Use cases

According to Hexaware, Agentverse covers use cases across customer experience, financial services, manufacturing, retail and enterprise operations. It says agents can resolve customer enquiries, automate reconciliations and support regulatory workflows, as well as handle demand forecasting and inventory management. The company also points to applications in IT, HR and procurement service operations.

The range of examples suggests an effort to package repeatable patterns that can be deployed across functions, rather than leaving customers to build individual agents from scratch. This also aligns with how large organisations increasingly buy AI, preferring governed components that can be reused across teams.

Wider AI strategy

Agentverse fits into Hexaware's broader strategy to embed AI across technology operations and business processes. The company describes two tracks: one focused on IT and another on business workflows.

Under its "AI for IT" approach, Hexaware says it applies AI across the technology lifecycle, including software development, digital assurance, data platforms, SaaS ecosystems, IT operations and application management services.

In application management, it says AI-powered discovery tools can map application estates, dependencies, infrastructure and usage patterns. It also highlights predictive incident management, intelligent automation and enhanced observability as capabilities intended to reshape ongoing operations.

The "AI for Business" track targets front-office, middle-office and back-office workflows. Hexaware says it uses agentic AI models supported by a foundational layer that includes orchestration, reusable components, AI frameworks, APIs and MCP integrations, governance controls and observability.

Together, these elements point to a packaged approach that combines agent orchestration and governance with enterprise integration work. It also reflects a shift from conversational AI towards systems that perform actions across operational tools, with controls aimed at satisfying risk and compliance teams.

Hexaware's Chief Executive and Executive Director framed the product as a way to move from pilots into day-to-day use. "Agentverse is how we take autonomy into day-to-day operations. Clients can move beyond pilots to measurable results in cycle time, accuracy, and customer satisfaction," said R Srikrishna, CEO & Executive Director, Hexaware.

Hexaware also emphasised standardisation and measurement across deployments.

"Hexaware's Agentverse is built for outcomes and scale. We standardize how agents connect to enterprise platforms, enforce policy, and prove value with clear KPIs, so customers can expand from one use case to many," said Siddharth Dhar, President & Global Head - Artificial Intelligence, Hexaware.

Hexaware says the platform is designed for organisations that want to run multiple agents across business and technology functions under governed controls.