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Incident management Stories - Page 5

Global Stories

Incident management stories

AI code needs production debugging, Lightrun report finds
DevOps

AI code needs production debugging, Lightrun report finds

Engineering teams are still losing two working days a week to debugging, as lack of production visibility leaves AI fixes hard to trust.

By Shannon Williams • 4 min read • Wed, 15th Apr 2026
Kyndryl launches AI Digital Twin for the workplace
Data Analytics

Kyndryl launches AI Digital Twin for the workplace

Downtime at large employers could fall as the new system flags workplace IT faults before staff are disrupted.

By Catherine Knowles • 3 min read • Fri, 10th Apr 2026
Neara adopts ClickHouse ClickStack for observability
DevOps

Neara adopts ClickHouse ClickStack for observability

It should help Neara's engineers resolve incidents more than 50% faster as the utility software company handles seven terabytes of data a month.

By Mark Tarre • 4 min read • Wed, 8th Apr 2026
NeuBird AI launches ops agent, raises USD $19.3 million
DevOps

NeuBird AI launches ops agent, raises USD $19.3 million

Engineering teams could use the new system to cut incident toil, as NeuBird AI expands into preventive risk detection and optimisation.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 8th Apr 2026
NeuBird AI study finds gap on incident management AI
DevOps

NeuBird AI study finds gap on incident management AI

Alert fatigue is helping trigger costly outages, even as executives overstate AI use in incident management, a NeuBird study says.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 8th Apr 2026
Freshworks boosts Freshservice with live asset mapping
Digital Transformation

Freshworks boosts Freshservice with live asset mapping

IT teams could spot outage risks sooner as Freshservice now continuously maps cloud, hybrid and on-premises assets and dependencies.

By Sean Mitchell • 4 min read • Fri, 3rd Apr 2026
Kyndryl launches agentic AI service management toolkit
Data Protection

Kyndryl launches agentic AI service management toolkit

Many firms lack the controls to deploy autonomous AI safely, leaving governance gaps as Kyndryl sells a new oversight toolkit.

By Sean Mitchell • 4 min read • Fri, 3rd Apr 2026
Businesses warned to overhaul backups amid ransomware
Data Protection

Businesses warned to overhaul backups amid ransomware

Ransomware is exposing backup gaps that can leave firms unable to restore critical services quickly enough to meet regulators’ deadlines.

By Mark Tarre • 4 min read • Wed, 1st Apr 2026
TeamViewer tops one million AI remote support sessions
Software-as-a-Service

TeamViewer tops one million AI remote support sessions

AI-assisted support is increasingly cutting downtime, as TeamViewer says more than one million remote sessions have now been completed.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Apr 2026
Australia & New Zealand outpace peers on resilience
Disaster Recovery

Australia & New Zealand outpace peers on resilience

Businesses in Australia and New Zealand are more likely to see outages hit revenue, with 52% reporting direct top-line damage.

By Catherine Knowles • 4 min read • Tue, 31st Mar 2026
ControlMonkey adds observability recovery for cloud tools
Software-as-a-Service

ControlMonkey adds observability recovery for cloud tools

The update could help teams restore dashboards and alerts after outages, reducing the risk of losing visibility when systems fail.

By Catherine Knowles • 4 min read • Thu, 26th Mar 2026
Cybermindz warns mental health absences hit cyber staff
Advanced Persistent Threat Protection

Cybermindz warns mental health absences hit cyber staff

Mental health absences could have already cost cyber teams more than 250,000 work days, threatening monitoring and incident response.

By Sofiah Nichole Salivio • 3 min read • Thu, 26th Mar 2026
Brivo links Cobalt AI to cut false security alerts
Digital Transformation

Brivo links Cobalt AI to cut false security alerts

Enterprise security teams could cut nuisance alarms as Brivo and Cobalt AI combine access, video and sensor data in one workflow.

By Mark Tarre • 3 min read • Thu, 26th Mar 2026
New Relic named IDC MarketScape AIOps leader again
DevOps

New Relic named IDC MarketScape AIOps leader again

New Relic secures a third consecutive Leader ranking in IDC's Worldwide AIOps 2026 assessment, highlighting its AI-led observability tools.

By Sean Mitchell • 4 min read • Wed, 25th Mar 2026
Splashtop & SysAid partner to streamline remote support
Data Protection

Splashtop & SysAid partner to streamline remote support

SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026

Stories from Other Regions

Incident management stories

Hapax launches AI platform to automate workplace tasks
Customer Relationship Management

Hapax launches AI platform to automate workplace tasks

Beta testing showed the platform can cut manual work quickly, completing more than 350 automations in under two weeks at one organisation.

By Sean Mitchell • 4 min read • Fri, 10th Apr 2026
Australia launches cyber battle to tackle skills shortage
EduTech

Australia launches cyber battle to tackle skills shortage

More than 300 students will get free training and mentoring as a national contest tries to fill Australia’s cyber skills gap.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 8th Apr 2026
Why DevOps transparency matters more than speed in cloud-native scale
Virtualisation

Why DevOps transparency matters more than speed in cloud-native scale

In cloud‑native DevOps, transparency-not raw speed-now determines how safely, cheaply and reliably teams can scale complex systems.

By Aman Aggarwal • 5 min read • Tue, 24th Mar 2026