Incident management Stories

Global Stories

Incident management stories

Researchers flag AI identity flaw in ServiceNow & Salesforce

Reco said record-triggered AI agents in ServiceNow and Salesforce can inherit the wrong user, creating access risks for support and sales workflows.

By Sean Mitchell • 5 min read • Today

Artificial Intelligence

Honeywell unveils AI tools to cut false fire alarms

The new system is designed to help building operators cut nuisance alarms and manage more complex sites with fewer skilled staff.

By Mara Sugue • 3 min read • Today

Artificial Intelligence

Honeywell Technologies adds AI tools for building operations & safety

Building operators could gain conversational AI tools and alarm support as Honeywell expands software across fire, security and energy systems.

By Sean Mitchell • 4 min read • Yesterday

Agricultural Technology

National Wireless signs Mobile Tornado deal for ANZ

Australian and New Zealand businesses will gain access to mission critical push-to-talk tools as National Wireless takes Mobile Tornado's platform to market.

By Mara Sugue • 3 min read • 4 days ago

Storage

NVIDIA launches Minerva to spot AI factory faults early

The software aims to cut downtime and boost output for operators of massive GPU clusters by turning event storms into likely root causes.

By Joseph Gabriel Lagonsin • 4 min read • Last week

DevOps

PagerDuty launches Paige AI agent & PD Labs in ANZ

Australian and New Zealand customers will gain early access to AI tools designed to speed incident response and cut service disruption costs.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Generative AI

LinearB launches Agentic Studio to aid coding agents

Rising AI coding spend is pushing engineering teams to tackle review delays and release bottlenecks, as LinearB adds a new context layer.

By Mara Sugue • 4 min read • Last week

Data Protection

Coro expands Italy reach with Activa Digital partnership

The partnership gives small and mid-sized Italian firms another bundled cyber option as tighter EU rules push demand for simpler security tools.

By Mara Sugue • 4 min read • Last month

DevOps

Freshworks buys Robusta Dev to boost Freshservice AI

Customers should see faster outage triage, as Freshworks folds Robusta Dev's AI incident analysis into Freshservice and FireHydrant.

By Sofiah Nichole Salivio • 3 min read • Last month

Internet of Things

Blackline Safety wins second Firehouse Innovation Award

Fire departments are adopting connected monitors faster, with Blackline saying its fire-hazmat customer base has risen 42% to more than 500 worldwide.

By Shadda Lie Catugal • 4 min read • Last month

Artificial Intelligence

Datadog launches Scout 1.0 for production issue checks

Lower inference costs could let engineers run automated incident checks more often, as Datadog tests Scout 1.0 on real production alerts.

By Mara Sugue • 4 min read • Last month

Stories from Other Regions

Incident management stories

Digital Transformation

Sunnyfield rolls out AI policy tool for frontline staff

The rollout could save about 1,500 frontline staff time by putting approved policies and procedures at their fingertips across Sunnyfield's services.

By Sofiah Nichole Salivio • 4 min read • Last week

Social Media

Selwyn Water reviews response to burst water main in central Rolleston

Residents in central Rolleston were left without water for almost eight hours after a 30-year-old main burst, prompting a review of Selwyn Water's response.

By Jonathan Leask • 3 min read • Last week

Hybrid Cloud

LogicMonitor bundles Edwin AI into all platform tiers

IT buyers may find consolidation easier as LogicMonitor folds Edwin AI and digital experience monitoring into every platform tier.

By Sofiah Nichole Salivio • 4 min read • Last week

Digital Transformation

ANS cuts IT alert noise by 83% with LogicMonitor AI

The UK managed services provider cut average incident resolution times from 89 hours to 50, while keeping service levels above 97% during the rollout.

By Sofiah Nichole Salivio • 4 min read • Last week

Digital Transformation

SmartChoice launches SmartTile 2.0 to speed outage fixes

Early users say the platform cut average ticket resolution to 17.4 hours from 33.3 hours, easing manual outage work for IT teams.

By Sofiah Nichole Salivio • 4 min read • Last month

Disaster Recovery

Telent expands ICT support for Maritime & Coastguard Agency

By consolidating support across 24 sites, the agency has cut supplier complexity and bolstered the resilience of systems behind search and rescue operations.

By Sofiah Nichole Salivio • 3 min read • Last month