Incident management Stories

Global Stories

Incident management stories

ASEAN leads world in AI observability, New Relic says

Engineering teams in ASEAN are losing 47% of their capacity to disruptions as AI observability adoption outpaces global peers.

By Raphael Veloso • 4 min read • Today

DevOps

Percona & Coroot expand observability to databases

Customers will get a broader view of outages as the tie-up links database support with tracing across applications, networks and infrastructure.

By Joseph Gabriel Lagonsin • 4 min read • Last week

DevOps

Australia & New Zealand top Asia-Pacific in IT stability

Outages are detected quickly in Australia and New Zealand, but fragmented monitoring leaves teams slower to restore services across APAC.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago

Disaster Recovery

Google Cloud issues six-step guide for outage response

Customers can use the six-step workflow to tell whether an outage stems from Google, their own systems or a third-party service.

By Sean Mitchell • 5 min read • This month

Software-as-a-Service

Riverbed launches Network 360 with AI observability

Existing customers can access AI-driven troubleshooting without a higher base price, as Riverbed bundles new observability tools into Network 360.

By Joseph Gabriel Lagonsin • 4 min read • This month

Software-as-a-Service

TOPdesk unveils new tools after Gartner IT recognition

Growing demand from mid-sized teams is driving TOPdesk's latest tools as it looks to ease ticket backlogs and knowledge overload.

By Sofiah Nichole Salivio • 4 min read • This month

Software-as-a-Service

Highlight & IPTel add Webex monitoring for meeting rooms

Meeting room faults can now be spotted before staff notice them, as IPTel folds Cisco Webex devices into its Highlight monitoring platform.

By Sofiah Nichole Salivio • 4 min read • This month

Manufacturing

NTT Data expands AI ops platform for Daimler Truck

Daimler Truck's manufacturing operations will get earlier warnings of IT faults as NTT Data adds AI monitoring and automation across its global infrastructure.

By Joseph Gabriel Lagonsin • 4 min read • This month

Digital Transformation

Extreme launches Agent ONE Coworker for network teams

Included free with Platform ONE subscriptions, the tool aims to help overstretched IT teams diagnose outages and performance issues far faster.

By Joseph Gabriel Lagonsin • 4 min read • This month

Digital Transformation

TeamViewer adds approved AI fixes to remote support

The new feature lets technicians approve AI-led repairs in live support sessions, aiming to speed fixes while keeping an audit trail.

By Joseph Gabriel Lagonsin • 4 min read • This month

Digital Transformation

Littlefish teams with ContraForce on AI security tools

Analysts at Littlefish could assess threats in seconds or minutes as its new software trims alert backlogs without replacing human judgement.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

Incident management stories

Software-as-a-Service

PayMongo taps Datadog to boost payments reliability

Incident response at the Philippines-based payments firm has fallen from hours to minutes, helping it fix most issues before merchants are hit.

By Raphael Veloso • 4 min read • 3 days ago

Data Protection

VDURA launches Sentinel to auto-diagnose storage faults

GPU cloud operators could cut downtime as the new tool opens support tickets automatically when storage faults are detected.

By Sofiah Nichole Salivio • 3 min read • 4 days ago

Software-as-a-Service

Halter's Clank AI cuts engineering time in farm tech

Farming customers could see faster fixes as the system now handles alert triage and code changes, saving more than 215 engineering hours.

By Mara Sugue • 4 min read • 4 days ago

Software-as-a-Service

EcoOnline named Leader in Verdantix Green Quadrant

The ranking reflects growing buyer demand for integrated EHS systems that link worker safety, chemicals oversight and operational risk in one platform.

By Sofiah Nichole Salivio • 3 min read • Last week