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Incident management Stories - Page 4

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Incident management stories

Tanium & ServiceNow launch autonomous IT product
Digital Transformation

Tanium & ServiceNow launch autonomous IT product

Live endpoint data will now feed ServiceNow workflows, aiming to cut incident response times and automate patching across large fleets.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Group-IB named a Leader in Gartner cyberthreat report
Malware

Group-IB named a Leader in Gartner cyberthreat report

The ranking could boost Group-IB’s profile with security buyers as Gartner’s new category highlights tools that spot cybercrime before attacks escalate.

By Mark Tarre • 4 min read • Last month
New Relic launches AI knowledge layer for IT incidents
Software-as-a-Service

New Relic launches AI knowledge layer for IT incidents

It aims to cut outage investigation time for engineers by combining live telemetry with incident history, changes and service context.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Survey finds firms deploy AI agents before ready
DevOps

Survey finds firms deploy AI agents before ready

Operational gaps are emerging as most large companies push AI agents into production before staff believe they are ready.

By Catherine Knowles • 4 min read • Last month
Digitate named a Leader in IDC's AIOps 2026 review
Hybrid Cloud

Digitate named a Leader in IDC's AIOps 2026 review

The ranking could bolster Digitate’s pitch to buyers as IDC flagged ignio 7.0’s governed automation and business-linked remediation across hybrid estates.

By Shannon Williams • 4 min read • Thu, 30th Apr 2026
Freshworks data shows after-hours IT support gap widens
Multi-factor authentication

Freshworks data shows after-hours IT support gap widens

Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.

By Sofiah Nichole Salivio • 4 min read • Thu, 30th Apr 2026
DevOps incidents jump 21% as downtime hits 9,255 hours
DevOps

DevOps incidents jump 21% as downtime hits 9,255 hours

Longer outages at developer tools now threaten release schedules and productivity, with GitProtect estimating more than USD $740,000 in losses.

By Shannon Williams • 4 min read • Wed, 29th Apr 2026
Irish visit spotlights Transit9 rollout at Canberra Metro
Smart Cities

Irish visit spotlights Transit9 rollout at Canberra Metro

Irish-backed software is now helping Canberra’s light rail operator streamline permits and contractor management as safety tools are added.

By Mark Tarre • 3 min read • Wed, 29th Apr 2026
TeamViewer adds AI scripting to Tia for IT support
Human Capital Management

TeamViewer adds AI scripting to Tia for IT support

IT teams can now reuse resolved support tickets as scripts, aiming to cut repeat incidents across managed devices and speed fixes.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 28th Apr 2026
ServiceNow & Google Cloud widen AI agent partnership
Data Analytics

ServiceNow & Google Cloud widen AI agent partnership

The expanded tie-up aims to automate telecoms, retail and IT workflows while giving enterprises tighter oversight of AI agents across both platforms.

By Sean Mitchell • 4 min read • Fri, 24th Apr 2026
Companies spread AI across multiple models amid failures
Security Information and Event Management

Companies spread AI across multiple models amid failures

Production AI is straining as 5% of model requests fail and almost 60% of those errors stem from capacity limits.

By Catherine Knowles • 4 min read • Wed, 22nd Apr 2026
Blackline Safety fire & hazmat customer base grows 42%
Data Analytics

Blackline Safety fire & hazmat customer base grows 42%

Demand for connected safety gear is rising as Blackline expands its fire and hazmat customer base to more than 500 departments.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 22nd Apr 2026
BlackBerry survey flags secure messaging gaps in government
Data Protection

BlackBerry survey flags secure messaging gaps in government

Most respondents still trust consumer chat apps for sensitive work, despite widespread confusion over what encryption does not protect.

By Jake MacAndrew • 3 min read • Wed, 22nd Apr 2026

Stories from Other Regions

Incident management stories

eir business inks ServiceNow deal for managed services
Data Protection

eir business inks ServiceNow deal for managed services

Customers across Ireland will get a single portal for service requests and incident updates as eir business shifts onto ServiceNow's AI platform later this year.

By Karen Joy Bacudo • 4 min read • Wed, 29th Apr 2026
Modulus Labs cuts incident response time by 40% with Datadog
Virtualisation

Modulus Labs cuts incident response time by 40% with Datadog

Payment failures now surface in seconds for Modulus Labs after it unified monitoring and security, cutting resolution time by more than 40 per cent.

By Mark Tarre • 3 min read • Wed, 29th Apr 2026
Aged care providers urged to boost feedback loops
Unified Communications

Aged care providers urged to boost feedback loops

Providers face new obligations under 2025 reforms, with prompt feedback handling now central to safer, consumer-centred aged care.

By Christine Davis Specialist Consultant and Bart Thomas Principal – Automation • 4 min read • Mon, 27th Apr 2026
UK data privacy complaints rise in finance & health
Data Protection

UK data privacy complaints rise in finance & health

Complaints over data handling are mounting across UK finance and health, with the ICO seeing the sharpest rise in retail and manufacturing too.

By Catherine Knowles • 3 min read • Wed, 22nd Apr 2026
Carbery CogniMed, Love Better win UCC IGNITE awards
EduTech

Carbery CogniMed, Love Better win UCC IGNITE awards

The showcase highlighted early-stage ventures tackling clinical delays, relationship support and school safety as finalists pitched to investors and local firms.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 20th Apr 2026