Customer data Stories - Page 3

Global Stories

Customer data stories

Prismatic launches Claude Code plugin for integrations

Developers can now build and operate product integrations inside Claude Code as Prismatic targets a tricky workflow that general coding tools miss.

By Sean Mitchell • 3 min read • This month

Data Analytics

TravelOne launches behavioural intelligence tool for travel

Travel platforms could lift conversion and personalisation as TravelOne adds real-time behavioural signals to systems built on booking history.

By Joseph Gabriel Lagonsin • 4 min read • This month

Customer Relationship Management

DevRev wins ISO 27001 certification for AI security

The accreditation could reassure enterprises wary of sharing sensitive data with AI systems, as DevRev seeks to prove its controls meet security demands.

By Sean Mitchell • 3 min read • This month

Software-as-a-Service

Klaviyo launches Custom Skills for Customer Agent AI tool

Brands can now tailor automated service to their own rules as Klaviyo opens its Customer Agent AI tool to custom functions and integrations.

By Sean Mitchell • 4 min read • This month

Data Protection

Progress strategist warns on AI agent database deletion

Technology leaders are being urged to tighten access controls as a Claude AI incident puts database safety and operational resilience under scrutiny.

By Shannon Williams • 3 min read • This month

Customer Relationship Management

Cognizant named Aston Martin F1 Global AI Services partner

The deal should help Aston Martin turn race data into quicker decisions and better fan management as AI becomes central to its operations.

By Catherine Knowles • 4 min read • This month

Data Analytics

Data quality charter vital for lasting business gains

Poor-quality data is costing organisations nearly USD $13 million a year, making a formal charter crucial for consistent gains and lower risk.

By Bobby Joseph • 6 min read • Last month

Software-as-a-Service

Cata raises USD $5.3 million to expand branded apps

Restaurants and retailers are seeking more control over customer data as the Singapore startup readies its first overseas push into Germany.

By Mark Tarre • 4 min read • Last month

Virtualisation

Exclusive: Denodo's Dominic Sartorio on perfect data vs the right data

Trust in enterprise AI is being undermined as Denodo research finds most firms still lack live, context-aware data for production use.

By Jake MacAndrew • 5 min read • Last month

Digital Transformation

How accurate address data powers identity verification

Poor address data can raise fraud losses, trigger compliance failures and slow onboarding, making identity checks less reliable.

By Edmund Ng • 6 min read • Last month

Customer Experience

Adobe adds agent tools to Experience Manager Forms

The update aims to speed up high-intent journeys by making forms easier to build, personalise and complete without heavy IT support.

By Sean Mitchell • 4 min read • Last month

Customer Relationship Management

Payment firms expand into broader merchant services

Merchants could soon get payments, loyalty, lending and checkout tools from one supplier as firms chase fuller control of commerce.

By Karen Joy Bacudo • 5 min read • Last month

Digital Transformation

Banks must modernise core systems, says Temenos report

Banks risk falling behind as fragmented legacy estates slow AI and cloud gains, with modern core systems now key to growth and service delivery.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Customer data stories

Customer Relationship Management

First-party data is the new oil: Why Australian businesses can't afford to wait

Privacy rules and browser changes are forcing Australian businesses to rebuild marketing around consented customer records before performance drops further.

By Lovan • 7 min read • This month