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AWS launches agentic shopping assistant for retailers
Digital Transformation

AWS launches agentic shopping assistant for retailers

Retailers could deploy branded AI shopping assistants in about 60 days, as AWS opens Amazon-tested technology to external merchants.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
N-able adds HaloPSA link to automate backup tickets
Data Protection

N-able adds HaloPSA link to automate backup tickets

Managed service providers could cut duplicate alerts and speed backup recovery, as incidents now flow automatically into HaloPSA tickets.

By Sean Mitchell • 3 min read • 4 days ago
Informatica expands AWS tie-up for AI data controls
Software-as-a-Service

Informatica expands AWS tie-up for AI data controls

The integration aims to help AWS customers build AI agents on trusted enterprise data, reducing errors from fragmented records and poor governance.

By Joseph Gabriel Lagonsin • 4 min read • 6 days ago
The 6-step AI readiness checklist
Data Analytics

The 6-step AI readiness checklist

Poor data quality could cost supply chains millions a year, and AI will only magnify errors unless records are cleaned first.

By Edmund Ng • 5 min read • Last week
CrowdStrike links Claude compliance data to Falcon
Data Protection

CrowdStrike links Claude compliance data to Falcon

Security teams can now track Claude use alongside other threats, as CrowdStrike folds compliance logs into Falcon's monitoring and response tools.

By Mark Tarre • 3 min read • Last week
Cato integrates Cyera data platform into XOps globally
Data Protection

Cato integrates Cyera data platform into XOps globally

Security teams can now prioritise incidents involving sensitive data, as Cato's XOps adds Cyera's platform worldwide.

By Sean Mitchell • 3 min read • Last week
Data matching explained: The key to clean, connected data
Customer Relationship Management

Data matching explained: The key to clean, connected data

Poor data is costing firms millions, making record matching vital for cleaner datasets, better decisions and lower compliance risk.

By Bobby Joseph • 6 min read • Last week
Expedia moves ad business under chief marketing officer
Expedia

Expedia moves ad business under chief marketing officer

Expedia is aiming to boost revenue from ad sales as travel platforms race to turn booking data and loyalty schemes into media businesses.

By Sofiah Nichole Salivio • 3 min read • Last week
Publicis to acquire LiveRamp for USD $2.167bn in cash
Software-as-a-Service

Publicis to acquire LiveRamp for USD $2.167bn in cash

The cash purchase will expand Publicis's data and AI ambitions, while giving LiveRamp shareholders a 29.8% premium and closing certainty.

By Mark Tarre • 6 min read • Last week
Aramex portal gains 250,000 users as enquiries drop
Digital Transformation

Aramex portal gains 250,000 users as enquiries drop

Fewer calls about missing parcels are easing pressure on support teams as Aramex's self-service tracking portal attracts 250,000 users in six months.

By Sean Mitchell • 3 min read • This month

Stories from Other Regions

Customer data stories

RECCo picks Raidiam & PayPoint for consent framework
Data Protection

RECCo picks Raidiam & PayPoint for consent framework

The framework aims to give households control over energy data as the sector builds a common consent system for flexible tariffs and services.

By Mark Tarre • 3 min read • 2 days ago
Châteraisé Singapore adopts Adyen across franchise stores
Data Analytics

Châteraisé Singapore adopts Adyen across franchise stores

The rollout will standardise checkout and cut new-store setup time to three days, easing payments for 34 franchise-run outlets in Singapore.

By Karen Joy Bacudo • 3 min read • 2 days ago
Kiwibank rolls out open banking across all channels
Data Protection

Kiwibank rolls out open banking across all channels

Business customers and retailers can now use open banking payments and data sharing in one app, ahead of regulation by six months.

By Karen Joy Bacudo • 4 min read • 2 days ago
Attentive unveils AI tools to widen omnichannel push
Customer Experience

Attentive unveils AI tools to widen omnichannel push

Brands are being pushed to consolidate marketing tools as Attentive adds agentic AI features across SMS, email, RCS and push notifications.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Optimizely & Deloitte Digital back AI marketing push
Digital Transformation

Optimizely & Deloitte Digital back AI marketing push

Many marketers are struggling to turn AI budgets into measurable growth, prompting a joint offer on workflow, design and operating model change.

By Sofiah Nichole Salivio • 3 min read • 5 days ago
Informatica deepens Databricks tie-up with new data tools
AI Ethics & Governance

Informatica deepens Databricks tie-up with new data tools

The new integrations aim to help enterprises govern data for AI agents without custom builds, with one release due in summer 2026.

By Sofiah Nichole Salivio • 4 min read • 6 days ago
AI tools cut hospitality bookkeeping pressure in Australia
Data Analytics

AI tools cut hospitality bookkeeping pressure in Australia

Tight margins and labour shortages are pushing cafés, restaurants and bars to automate receipts and invoices, cutting hours of admin work.

By Mark Tarre • 5 min read • Last week