IT Brief Canada - Technology news for CIOs & IT decision-makers
Canada

Quality Management Stories - Page 8

Global Stories

Quality Management stories

Strategies for avoiding digital transformation failures
Network Infrastructure

Strategies for avoiding digital transformation failures

DX fails without strategy, despite tech focus, with stakeholder buy-in & cultural change key in global markets.

By Tania Mushtaq • 6 min read • Sat, 10th Nov 2018
Twilio acquires contact centre software company Ytica to push workforce optimisation
Customer Relationship Management

Twilio acquires contact centre software company Ytica to push workforce optimisation

Cloud communication platform Twilio now has another notch under its belt, after the successful acquisition of contact centre software company Ytica.

By Sara Barker • 2 min read • Wed, 12th Sep 2018
Verint takes CX to new heights with in-demand AQM solution in APAC
Customer Relationship Management

Verint takes CX to new heights with in-demand AQM solution in APAC

Verint transforms customer experience in APAC with its high-demand AQM software, enabling telcos to simplify quality management through advanced AI solutions.

By Sara Barker • 4 min read • Thu, 12th Jul 2018
DXC Red Rock looking for NZ analytics leadership after M-Power acquisition
Data Analytics

DXC Red Rock looking for NZ analytics leadership after M-Power acquisition

The company says the opportunity to employ an 'experienced consulting leader' has come about as a result of the M-Power acquisition.

By Patrick Martlew • 2 min read • Tue, 22nd May 2018
Beijing Sansec takes cryptographic solutions to RSA Conference
Encryption

Beijing Sansec takes cryptographic solutions to RSA Conference

Sansec, which is headquartered in Beijing, China, says it is committed to information security solutions & services based on cryptographic technology.

By Sara Barker • 2 min read • Mon, 23rd Apr 2018
New entrant to UK colocation market declares data centre open
DataCentre infrastructure

New entrant to UK colocation market declares data centre open

UK startup IP House has officially opened its doors for business with a high-spec data centre located on the fringes of London's financial district.

By Ashton Young • 3 min read • Tue, 27th Mar 2018
IDC report: global AI spend to reach US$19 billion in 2018
Open source

IDC report: global AI spend to reach US$19 billion in 2018

Global spending on AI systems is projected to hit USD $19.1 billion in 2018, up 54.2%, as per IDC. Retail to lead, surpassing banking.

By Patrick Martlew • 4 min read • Tue, 27th Mar 2018
NZ central and local Govt partnership deploy Promapp for quality management
Promapp

NZ central and local Govt partnership deploy Promapp for quality management

Promapp will support the provision of GoShift's centrally held QMS by providing the capability to standardise policy and procedures.

By Kai Ping Lew • 2 min read • Thu, 25th Jan 2018
Oracle NetSuite unveils host of new products, partner wins at SuiteConnect
Hyperscale

Oracle NetSuite unveils host of new products, partner wins at SuiteConnect

A new data centre, increased functionality, more products, and enhancements to the partner programme were announced.

By Sean Mitchell • 8 min read • Thu, 5th Oct 2017
Customers will turn their backs if data breach disclosure isn't done right - survey
Customer Relationship Management

Customers will turn their backs if data breach disclosure isn't done right - survey

Of 3035 customers worldwide, 43% said they would never return to a company following a data breach and poor rectification methods.

By Sara Barker • 3 min read • Wed, 27th Sep 2017
Eclipse inks Experian reseller deal to keep dodgy data out of CRM migrations
Customer Relationship Management

Eclipse inks Experian reseller deal to keep dodgy data out of CRM migrations

Microsoft Gold partner Eclipse has signed a deal to provide Experian data quality products across Australia and New Zealand.

By Heather Wright • 2 min read • Mon, 10th Jul 2017
CITIC Telecom commits to cloud security with new certification
Cloud Security

CITIC Telecom commits to cloud security with new certification

CITIC Telecom has become the first IaaS provider to receive the ISO 27017 cloud security certification in Hong Kong.

By Sara Barker • 2 min read • Tue, 9th May 2017
IDC: All enterprises must understand and plan for cognitive/AI
Artificial Intelligence

IDC: All enterprises must understand and plan for cognitive/AI

IDC is urging all enterprises to understand and plan for the adoption and use of cognitive and AI systems, as spend on the technologies surges.

By Heather Wright • 3 min read • Tue, 4th Apr 2017
Global domination: AI and cognitive systems behind colossal revenue
Fleet Management

Global domination: AI and cognitive systems behind colossal revenue

AI's surge towards a $47bn revenue landmark by 2020, reflecting its entrenchment in enterprise solutions globally.

By Sam Worthington • 3 min read • Thu, 27th Oct 2016
Liquid Voice signs first NZ distie agreement with Cogent
Customer Relationship Management

Liquid Voice signs first NZ distie agreement with Cogent

Liquid Voice partners with Cogent for first New Zealand distribution agreement for call recording and quality management solutions.

By Catherine Knowles • 2 min read • Wed, 18th May 2016

Stories from Other Regions

Quality Management stories

ePLDT opens 9th data center in Clark, Philippines
Hyperscale

ePLDT opens 9th data center in Clark, Philippines

ePLDT opens new data center in the Philippines, VITRO Clark, offering local enterprises a robust production site and disaster recovery facility.

By Sam Worthington • 2 min read • Fri, 3rd Mar 2017
Are Australian Govt websites up to scratch?
Cloud Services

Are Australian Govt websites up to scratch?

A new report has revealed that the majority of Australian government websites are failing to meet plain English language guidelines.

By Shannon Williams • 3 min read • Wed, 15th Jun 2016
NZ Govt websites failing to reach readability goals
Cloud Services

NZ Govt websites failing to reach readability goals

New Zealand Government websites are struggling to meet readability goals, with half failing to achieve target scores, according to a report by VisibleThread.

By Shannon Williams • 3 min read • Wed, 15th Jun 2016