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Quality Management Stories - Page 5

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Quality Management stories

Titans of Tech - Sam Peters of ISMS.online
Risk & Compliance

Titans of Tech - Sam Peters of ISMS.online

The Chief Product Officer at ISMS.online has led the SaaS platform's global expansion since 2021, driving innovation in information security and compliance.

By Melania Watson • 4 min read • Wed, 26th Jun 2024
Paessler achieves ISO 9001 certification for quality excellence
Internet of Things

Paessler achieves ISO 9001 certification for quality excellence

Paessler celebrates achieving ISO 9001 certification, underscoring its dedication to quality standards and customer satisfaction in IT monitoring solutions.

By Kaleah Salmon • 3 min read • Wed, 29th May 2024
Calvary applies Irish MEG digital audit tool in healthcare innovation
Risk & Compliance

Calvary applies Irish MEG digital audit tool in healthcare innovation

Australian healthcare provider Calvary partners with Irish firm MEG to enhance regulatory compliance and quality care through a digital auditing tool, marking an innovative step towards standardisation.

By Catherine Knowles • 3 min read • Thu, 18th Apr 2024
Understanding the importance of data quality in causal AI
AIOps

Understanding the importance of data quality in causal AI

Causal AI's ability to diagnose root causes of problems relies heavily on data quality, a factor centred on five pillars: accuracy, completeness, consistency, timeliness and relevancy.

By Rafi Katanasho • 4 min read • Thu, 18th Apr 2024
FranConnect bolsters position with RizePoint acquisition
Risk & Compliance

FranConnect bolsters position with RizePoint acquisition

FranConnect enhances its position as a market leader by acquiring RizePoint, an international QMS provider, marking its third take-over in four years in its ongoing expansion strategy.

By Sean Mitchell • 3 min read • Thu, 29th Feb 2024
Consilium & Webex partnership to revolutionise AI-driven customer engagement
Digital Transformation

Consilium & Webex partnership to revolutionise AI-driven customer engagement

In a partnership with Webex by Cisco, AI firm Consilium Software announces dedicated software to boost Webex Contact Center, foretelling a suite of apps set to redefine customer experience in AI orchestration.

By Catherine Knowles • 3 min read • Fri, 16th Feb 2024
Zendesk acquires AI-assurance platform Klaus to boost customer experience
Customer Experience

Zendesk acquires AI-assurance platform Klaus to boost customer experience

Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.

By Kaleah Salmon • 3 min read • Thu, 15th Feb 2024
Access4 celebrates gaining four critical ISO certifications
Risk & Compliance

Access4 celebrates gaining four critical ISO certifications

Access4, a leading UCaaS provider, achieves four key ISO certifications underpinning its commitment to innovation, sustainability, data security and quality management in all operations.

By Kaleah Salmon • 3 min read • Wed, 31st Jan 2024
Zendesk acquires AI firm Klaus to enhance customer experience
DevOps

Zendesk acquires AI firm Klaus to enhance customer experience

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

By Catherine Knowles • 3 min read • Wed, 10th Jan 2024
Calabrio acquires Wysdom to enhance AI & machine learning capabilities
Artificial Intelligence

Calabrio acquires Wysdom to enhance AI & machine learning capabilities

Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.

By Kaleah Salmon • 3 min read • Wed, 10th Jan 2024
Zoom looks to enhance CX with AI-powered refinements
Customer Relationship Management

Zoom looks to enhance CX with AI-powered refinements

Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.

By Shannon Williams • 3 min read • Thu, 7th Dec 2023
Amazon Connect adds Generative AI features to enhance CX
Unified Communications

Amazon Connect adds Generative AI features to enhance CX

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

By Tom Raynel • 3 min read • Thu, 30th Nov 2023
Organisations turning towards AI for improved Quality Assurance
Marketing Technologies

Organisations turning towards AI for improved Quality Assurance

The 15th World Quality Report reveals a shift in quality engineering towards using AI for efficient defect management and promoting business sustainability.

By Catherine Knowles • 4 min read • Tue, 21st Nov 2023
Club Med enhances global operations with implementation of NICE CXone
Unified Communications

Club Med enhances global operations with implementation of NICE CXone

Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.

By Imee Dequito • 3 min read • Wed, 15th Nov 2023
MEG & Blue Mirror collaborate on innovative AI healthcare solution
Health Technologies

MEG & Blue Mirror collaborate on innovative AI healthcare solution

Healthcare giant MEG and AI firm Blue Mirror join forces to launch an innovative AI-led solution to enhance PPE compliance.

By Kaleah Salmon • 3 min read • Mon, 13th Nov 2023
Adeney Private Hospital in Victoria to be first in APAC utilising MEG system
Health Technologies

Adeney Private Hospital in Victoria to be first in APAC utilising MEG system

Adeney Private Hospital, set to open in 2024 in Victoria, will be the first in the Asia-Pacific to use the MEG Quality Management System.

By Catherine Knowles • 3 min read • Wed, 1st Nov 2023

Stories from Other Regions

Quality Management stories

AWEX protects biosecurity, integrity and traceability with RFID tags
Supply Chain

AWEX protects biosecurity, integrity and traceability with RFID tags

Amid biosecurity threats, AWEX leverages RFID tags to improve wool traceability and bolster industry integrity, initiating a digital transition set to optimise global efficiencies.

By Staff Writer • 5 min read • Tue, 26th Mar 2024
Singapore IMDA approves Wolters Kluwer's accounting digital solutions
Digital Transformation

Singapore IMDA approves Wolters Kluwer's accounting digital solutions

Singapore's government body IMDA pre-approves Wolters Kluwer TAA Asia Pacific's digital solutions CCH iFirm and CCH ProSystem fx Engagement under SMEs Go Digital initiative, aiming to gear up small-to-medium accounting firms for the digital economy.

By Kaleah Salmon • 3 min read • Mon, 22nd Jan 2024