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8x8's Winter 2021 aims to enhance the customer experience
Customer Relationship Management

8x8's Winter 2021 aims to enhance the customer experience

Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.

By Staff Writer • 3 min read • Fri, 5th Feb 2021
Managing quality with a work-from-anywhere workforce
Customer Relationship Management

Managing quality with a work-from-anywhere workforce

Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.

By Darren Rushworth • 4 min read • Mon, 14th Dec 2020
Procore looks to improve safety of ANZ construction sites with latest offering
Health Technologies

Procore looks to improve safety of ANZ construction sites with latest offering

Procore has launched Safety Essentials for construction companies in Australia and New Zealand, providing compliance support and pre-built forms.

By Catherine Knowles • 4 min read • Mon, 19th Oct 2020
Unity4 and Daisee partner to automate CX quality management
Customer Relationship Management

Unity4 and Daisee partner to automate CX quality management

Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.

By Staff Writer • 3 min read • Mon, 31st Aug 2020
8x8 brings enterprise telephony to Microsoft Teams
Unified Communications

8x8 brings enterprise telephony to Microsoft Teams

8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.

By Catherine Knowles • 3 min read • Fri, 12th Jun 2020
ASC launches compliance recording solution for Teams
Unified Communications

ASC launches compliance recording solution for Teams

Records, transcribes and analyses all communications through MS Team to ensure compliance, storing it all in the cloud.

By Staff Writer • 2 min read • Tue, 12th May 2020
NICE inContact expands access workforce engagement solution
Customer Relationship Management

NICE inContact expands access workforce engagement solution

NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.

By Staff Writer • 2 min read • Tue, 21st Apr 2020
DigiPlex launches data center bond on Oslo Stock Exchange
Hyperscale

DigiPlex launches data center bond on Oslo Stock Exchange

DigiPlex has taken its place on the Oslo Stock Exchange, with what it calls 'the largest ever Nordic data centre bond'.

By Staff Writer • 3 min read • Wed, 30th Oct 2019
Frost & Sullivan, DMG recognise Verint for APAC market share
Customer Relationship Management

Frost & Sullivan, DMG recognise Verint for APAC market share

Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.

By Staff Writer • 3 min read • Tue, 15th Oct 2019
Kyocera's green sustainability efforts recognised
Clean technologies

Kyocera's green sustainability efforts recognised

Kyocera says its efforts to increase sustainability and reduce greenhouse missions are part of the 'Kyocera philosophy'.

By Staff Writer • 2 min read • Fri, 12th Jul 2019
Contact centre market to see 14.6% CAGR over next five years
Customer Relationship Management

Contact centre market to see 14.6% CAGR over next five years

The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.

By Ben Moore • 3 min read • Fri, 12th Jul 2019
Hyve announce G-Cloud 11 accreditation for increased range of managed services
Partner Programmes

Hyve announce G-Cloud 11 accreditation for increased range of managed services

Hyve has also been recertified for three key ISO standards, covering security, quality management and cloud services.

By Staff Writer • 2 min read • Tue, 9th Jul 2019
Vertiv certified for energy efficiency in ANZ
Supply Chain

Vertiv certified for energy efficiency in ANZ

Vertiv has achieved ISO 14001:2015 certification for environmental management across its ANZ offices and warehouses, enhancing its sustainability credentials.

By Staff Writer • 2 min read • Thu, 6th Jun 2019
HP drives 3D printing for the manufacturing industry
Manufacturing

HP drives 3D printing for the manufacturing industry

The new products and partnerships are designed to bring new levels of manufacturing predictability and quality to customers scaling to full production.

By Staff Writer • 4 min read • Fri, 10th May 2019
DigiPlex issues Nordics' largest ever data centre bond
Hyperscale

DigiPlex issues Nordics' largest ever data centre bond

The data centre developer and operator says the issue is to fuel for 'continued rapid growth' in a region that continues to attract international investment.

By Staff Writer • 3 min read • Mon, 6th May 2019
Applitools sets sights on AI-powered end-to-end visual testing
Data Analytics

Applitools sets sights on AI-powered end-to-end visual testing

Applitools launches Ultrafast Visual Grid, an AI-powered testing platform, aiming to revolutionise app quality assurance with low-code, ultrafast capabilities.

By Staff Writer • 3 min read • Wed, 3rd Apr 2019
How AI benefits customer service
Customer Relationship Management

How AI benefits customer service

Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.

By Brendan Maree • 4 min read • Mon, 25th Feb 2019
How to use your data skills to keep a step ahead
Data Analytics

How to use your data skills to keep a step ahead

Transforming to a data-driven culture requires participation from all levels of a business, not just the top, says new research.

By Steve Singer • 4 min read • Fri, 8th Feb 2019

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Quality Management stories