Customer Satisfaction stories - Page 5
AI boosts customer service happiness as global wellbeing falls
Thu, 12th Jun 2025
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uc
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digital transformation
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cx
Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.
Travelopedia boosts global growth with new Ecommpay platform
Wed, 4th Jun 2025
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fintech
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cx
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martech
Travelopedia partners with Ecommpay to enhance global growth through faster, flexible payment solutions, boosting sales and customer satisfaction worldwide.
Seventy-four percent of asset tracking projects deliver ROI
Thu, 29th May 2025
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digital transformation
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iot
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cloud services
Research reveals 74% of asset tracking projects deliver expected ROI, with vendor support and system integration key for user satisfaction in various sectors.
Keep them coming back: How to reduce SaaS churn rates
Wed, 28th May 2025
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saas
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crm
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digital transformation
The global SaaS market is set to reach USD $299 billion this year, driving fierce competition and making customer retention key to reducing churn rates.
Smart billing app delivers up to USD $4 million in savings
Mon, 26th May 2025
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utilities
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celonis
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customer satisfaction
The Celonis Utilities Smart Billing app helps utilities save up to USD $4 million by optimising billing cycles, reducing errors, and boosting cash flow efficiency.
BillingPlatform Named Leader in Agile Billing by MGI
Fri, 23rd May 2025
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cx
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martech
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commerce systems
BillingPlatform tops MGI Research's Agile Billing report, rated highest among 50 vendors for its enterprise-grade, agile billing solutions.
TCS ranked 45th most valuable brand globally, valued at USD $57.3bn
Fri, 16th May 2025
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digital transformation
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ai
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clean technologies
Tata Consultancy Services climbs to 45th in Kantar BrandZ 2025 report, hitting a brand value of USD $57.3bn with 28% annual growth.
Zyxel Networks achieves top customer ratings for firewall & VPNs
Fri, 16th May 2025
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firewalls
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vpns
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network infrastructure
Zyxel Networks secured Champion status for its firewalls and VPNs in techconsult's 2025 survey, praised for usability, reliability, and customer satisfaction.
Half of AI projects falter as enterprises struggle with data readiness
Thu, 15th May 2025
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ai
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integration
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data infrastructure
Nearly half of enterprises face AI project failures due to poor data readiness, with the UK scoring lowest in AI preparedness amid legacy system challenges.
AI & unified platforms shape the future of self-service
Thu, 8th May 2025
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cx
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martech
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digital entertainment
B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.
NICE & ServiceNow partner on AI to unify customer service
Thu, 8th May 2025
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crm
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uc
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devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
Agentic AI helps firms boost CX satisfaction & cut costs per case
Thu, 1st May 2025
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cx
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martech
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cdp
Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.
Calabrio boosts contact centres with over 70 new AI features
Mon, 28th Apr 2025
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data analytics
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cx
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martech
Calabrio unveils 70+ new AI-driven features in Calabrio ONE, boosting efficiency and customer service in contact centres, available within six months.
Ardoq names Brian Zeman Chief Revenue Officer for growth
Thu, 17th Apr 2025
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saas
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gaming
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digital transformation
Ardoq appoints Brian Zeman as Chief Revenue Officer to drive global growth, focusing on expansion in the Americas and enhancing enterprise architecture solutions.
Ketan Tailor appointed as Barracuda's Chief Customer Officer
Wed, 16th Apr 2025
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firewalls
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data protection
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network security
Barracuda has appointed Ketan Tailor as Chief Customer Officer, tasked with enhancing customer experience amidst the firm's rapid cybersecurity growth.
Ping Identity revitalises partner programme for growth
Fri, 11th Apr 2025
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uc
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digital transformation
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cx
Ping Identity has unveiled its revamped Nexus Partner Program, introducing new opportunities and pathways aimed at enhancing partner success and customer satisfaction.
SentinelOne launches Global PartnerOne Program for growth
Thu, 10th Apr 2025
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data analytics
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cloud security
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advanced persistent threat protection
SentinelOne has launched its Global PartnerOne Program, designed to enhance partner growth and adaptability within cybersecurity markets.
Genesys Cloud AI drives a rise in annual revenue in 2025
Wed, 9th Apr 2025
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uc
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digital transformation
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cx
Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.
Neo Space & G\&S SatCom join forces for IFC upgrade
Tue, 8th Apr 2025
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data analytics
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customer satisfaction
Neo Space Group has formed a strategic partnership with G&S SatCom to enhance its in-flight connectivity services through real-time monitoring.
TCS partners with Paris Marathon to revolutionise race tech
Wed, 2nd Apr 2025
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data analytics
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digital transformation
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ai
Tata Consultancy Services has partnered with the Schneider Electric Marathon de Paris as its Official AI & Technology Partner for the next three years.