Customer Satisfaction stories - Page 3

Avalara has won the 2026 Buyer's Choice Award from TrustRadius, praised by customers for excelling in tax compliance tools and service quality.

project44 grows new annual recurring revenue by over 40% and reaches operational cash flow breakeven amid rapid AI-driven expansion in supply chain solutions.

Black Kite launches AI Agent to automate third-party cyber risk investigation, reporting and decision-making, boosting efficiency for security teams worldwide.

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

Supply chain disruptions persist as 91% of retailers face revenue losses during peak season, with 84% reporting increased delivery complaints, says DP World study.

Infios has earned the Customers' Choice for Warehouse Management Systems in 2025 from Gartner Peer Insights, praised by major Australian retailers for its technology.

Safe Software has surpassed USD $100M in annual revenue, growing nearly 20% amid global expansion and new AI-driven product updates.

Most firms use AI, but only a small fraction have scaled it widely, says McKinsey, with just 39% seeing notable financial benefits so far.

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

ST Engineering iDirect launches an AI-powered platform to predict and fix satellite network issues, enhancing reliability and cutting operational costs for operators.

Digital.ai's 18th State of Agile Report reveals AI is now central to software delivery, driving a new era of autonomous Agile practices globally.

Dynatrace has been named a Leader again in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, recognised for its vision and execution.

Media firms lose up to USD $2 million per hour during digital outages, with events lasting about 40 minutes impacting revenue and subscriber loyalty.

Boomi has been named an Exemplary Vendor in ISG's 2025 guides, topping data integration and master data management categories for enterprise solutions.

CyberArk has been named a Leader for the seventh year in a row in Gartner's Magic Quadrant for Privileged Access Management, highlighting its future-ready solutions.

Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.

Hexaware warns falling global customer experience scores need a unified AI strategy, urging businesses to integrate tools for personalisation and efficiency.

Organisations using NiCE's AI-driven CXone Mpower platform report faster response times, better service quality, and improved staff efficiency across sectors.