Customer Satisfaction stories - Page 4

Most executives see their customer experience strategies as failing and say cultural and organisational barriers hinder AI use in transforming customer relationships.

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

Synoptek appoints Syriac Joswin as Chief Revenue Officer to fuel global growth and strengthen its market position through strategic leadership and innovation.

Brands face rising tariffs and fulfilment challenges this holiday peak, with 87% hiking US prices and only 31% confident in cross-border delivery plans.

KnowBe4 retains its top spot in the G2 Grid Fall 2025 Report, leading in Security Awareness Training and Incident Response for multiple years.

AI use in software testing has doubled to 60%, but 80% of organisations still lack the expertise needed for effective AI testing management.

Samsung has rolled out its Home Appliances Remote Management service to 122 countries, supporting 17 languages for smarter, remote appliance care.

Pure Storage has been named a Leader in Gartner's 2025 Magic Quadrant for Enterprise Storage Platforms for the twelfth year running.

Thoma Bravo to acquire Verint for USD $2 billion, merging it with Calabrio to create a leading AI-driven customer experience platform.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

Siemens is named a leader in Product Lifecycle Management for discrete manufacturing by Forrester, with Teamcenter software praised as a customer favourite.

Omnissa bolsters leadership with three senior hires to accelerate partner-led growth and expand its global digital workspace market presence.

Amplitude leads in digital analytics, topping Forrester's Q3 2025 report for ease of use, AI innovation, and customer satisfaction.

Aryaka earns Frost & Sullivan's 2025 Global SASE Leadership Award and tops G2's SASE and SD-WAN grid for customer satisfaction and ease of use.

TeamViewer unveils AI-powered TeamViewer Intelligence to speed up IT support via real-time automation and enhanced session insights for global users.

Shopmonkey partners with Affirm to offer Canadian auto repair customers flexible pay-over-time plans with rates as low as 0% APR, boosting affordability.

Lenovo ranks eighth in Gartner's 2025 Supply Chain Top 25, climbing two places thanks to AI-driven efficiency and global digital transformation.

Ecommpay has been shortlisted for the Best eCommerce Payment Solution at the 2025 eCommerce Awards, highlighting its innovative payment journey improvements.

Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.

Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.