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Customer retention Stories - Page 25

Global Stories

Customer retention stories

Consumer frustration, poor digital experiences on the rise
Customer Experience

Consumer frustration, poor digital experiences on the rise

91% of consumers faced frustrating digital issues last year, leading to revenue loss and loyalty decline, says Conviva's 2025 report.

By Jed Nykolle Harme • 4 min read • Tue, 20th May 2025
monday.com grows Q1 revenue 30%, cites continued investment in innovation
Software-as-a-Service

monday.com grows Q1 revenue 30%, cites continued investment in innovation

monday.com reports Q1 fiscal 2025 revenue of $282.3m, a 30% rise, with record profits and cash flow boosting confidence in growth prospects.

By Catherine Knowles • 4 min read • Fri, 16th May 2025
Trust & partnerships key to APAC travel marketing success
Customer Experience

Trust & partnerships key to APAC travel marketing success

A new impact.com report reveals APAC travel brands focus on trust, partnerships, and multi-channel strategies to meet evolving traveller demands post-pandemic.

By Kaleah Salmon • 4 min read • Thu, 15th May 2025
Udemy appoints Neeracha Taychakhoonavudh to lead CX
Digital Transformation

Udemy appoints Neeracha Taychakhoonavudh to lead CX

Udemy appoints Neeracha Taychakhoonavudh as its first Chief Customer Experience Officer to lead global customer success and operations strategy.

By Jed Nykolle Harme • 3 min read • Wed, 7th May 2025
Ageas deploys LexID to unify customer records and service
Data Analytics

Ageas deploys LexID to unify customer records and service

Ageas adopts LexID for Insurance from LexisNexis to unify data for over 4 million policyholders, aiming to improve underwriting and personalise services.

By Jed Nykolle Harme • 3 min read • Wed, 7th May 2025
Venues are predicting major growth in 2025 - here's the tech that's contributing
Digital Transformation

Venues are predicting major growth in 2025 - here's the tech that's contributing

Australian hospitality venues forecast ~31% growth in 2025, crediting tech like AI, personalised marketing, and contactless payments for driving efficiency and loyalty.

By Nicole Buisson • 4 min read • Mon, 28th Apr 2025
Primer & Cleeng join forces to optimise global payments
DevOps

Primer & Cleeng join forces to optimise global payments

Cleeng has partnered with Primer to enhance global payment operations, aiming to reduce subscriber churn while boosting payment performance across markets.

By Catherine Knowles • 3 min read • Fri, 11th Apr 2025
Genesys Cloud AI drives a rise in annual revenue in 2025
Unified Communications

Genesys Cloud AI drives a rise in annual revenue in 2025

Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.

By Shannon Williams • 3 min read • Wed, 9th Apr 2025
Rapid7 announces winners of 2025 Partner of the Year Awards
Cloud Security

Rapid7 announces winners of 2025 Partner of the Year Awards

Rapid7 has revealed the winners of its 2025 Partner of the Year Awards, honouring 27 partners across 17 categories for their outstanding achievements globally.

By Melania Watson • 3 min read • Tue, 1st Apr 2025
Carrie Parker named Chief Marketing Officer at Medallia
Software-as-a-Service

Carrie Parker named Chief Marketing Officer at Medallia

Medallia has appointed Carrie Parker as its new Chief Marketing Officer, bringing over 25 years of experience from major firms including Cision and American Express.

By Melvin Hipolito • 2 min read • Tue, 25th Mar 2025
Qualtrics unveils AI tools to boost customer experiences
Data Analytics

Qualtrics unveils AI tools to boost customer experiences

Qualtrics has unveiled AI-driven updates to its XM for Customer Experience suite, promising businesses enhanced insights and tools to forge stronger customer connections.

By Melania Watson • 3 min read • Thu, 20th Mar 2025
Salesforce launches Agentforce 2dx to optimise AI workflows
Digital Transformation

Salesforce launches Agentforce 2dx to optimise AI workflows

Salesforce has rolled out Agentforce 2dx, a cutting-edge digital labour platform that integrates AI agents into business workflows for enhanced efficiency.

By Shannon Williams • 4 min read • Thu, 6th Mar 2025
Instant raises $18 million to expand eCommerce solutions
Customer Experience

Instant raises $18 million to expand eCommerce solutions

Instant, an eCommerce retention marketing platform, has secured $18 million in Series A funding, boosting its valuation to over $100 million.

By Catherine Knowles • 3 min read • Thu, 6th Mar 2025

Stories from Other Regions

Customer retention stories

UK customers willing to switch banks for metal payment cards
Fintech

UK customers willing to switch banks for metal payment cards

Over 75% of UK banking customers would switch banks for a metal payment card, valuing its durability, sustainability, and luxury feel, new research finds.

By Melania Watson • 3 min read • Tue, 6th May 2025
Human customer service drives loyalty & up to GBP £100 spend
Customer Experience

Human customer service drives loyalty & up to GBP £100 spend

Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.

By Shannon Williams • 4 min read • Mon, 5th May 2025
Major brands to boost investment in loyalty programmes
Customer Relationship Management

Major brands to boost investment in loyalty programmes

A study by Apadmi reveals that 67% of major brands plan to elevate investments in digital customer loyalty programmes over the upcoming year.

By Shannon Williams • 3 min read • Wed, 9th Apr 2025
Simon partners with Adentro to enhance retail experience
Customer Experience

Simon partners with Adentro to enhance retail experience

Simon teams up with Adentro to integrate WBA OpenRoaming technology across US properties, aiming to enhance digital shopping experiences and drive retail innovation.

By Catherine Knowles • 2 min read • Fri, 4th Apr 2025
Retail sector productivity hit by complex budget processes
Customer Experience

Retail sector productivity hit by complex budget processes

A recent study by Soldo reveals that complex financial processes hinder productivity in the UK's retail sector, with 95% of finance leaders noting lost growth opportunities.

By Shannon Williams • 3 min read • Thu, 3rd Apr 2025