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Customer retention Stories - Page 22

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Customer retention stories

Preparing for BFCM 2025: Why tech-first strategies will separate winners from the pack
Customer Experience

Preparing for BFCM 2025: Why tech-first strategies will separate winners from the pack

BFCM 2025 demands tech-savvy strategies; brands using AI, personalisation, and data-driven insights will outperform those relying on broad discounts.

By Alon Abraham • 4 min read • Tue, 23rd Sep 2025
AI-driven platforms reshape APAC contact centre landscape for 2025
Unified Communications

AI-driven platforms reshape APAC contact centre landscape for 2025

CrayonIQ's new guide ranks 17 AI-powered contact centre platforms, highlighting hyperscalers' growing impact on APAC CX strategies for 2025.

By Melvin Hipolito • 3 min read • Wed, 10th Sep 2025
Tinybeans reports growth in subscriptions & lower cash outflows
Customer Experience

Tinybeans reports growth in subscriptions & lower cash outflows

Tinybeans saw a 12% rise in subscription revenue to USD $3.32m despite an 11% fall in total revenue, cutting cash outflows by 64% in FY25 for stronger growth.

By Sean Mitchell • 3 min read • Thu, 21st Aug 2025
Omnissa expands leadership team to drive partner led growth
Customer Experience

Omnissa expands leadership team to drive partner led growth

Omnissa bolsters leadership with three senior hires to accelerate partner-led growth and expand its global digital workspace market presence.

By Jed Nykolle Harme • 3 min read • Fri, 8th Aug 2025

Stories from Other Regions

Customer retention stories

Australian businesses lose 22 hours weekly to complex payments
EduTech

Australian businesses lose 22 hours weekly to complex payments

Australian small businesses lose over 22 hours weekly managing complex payment systems, risking cash flow, customer loss, and security concerns, says new report.

By Catherine Knowles • 4 min read • Wed, 24th Sep 2025
The Marketing Centre welcomes three new senior fractional CMOs
Fintech

The Marketing Centre welcomes three new senior fractional CMOs

The Marketing Centre has expanded its UK network by appointing three senior fractional CMOs to boost growth and align marketing with sales.

By Jed Nykolle Harme • 4 min read • Tue, 23rd Sep 2025
Exclusive: Tenable co-CEO on Australia, AI and growth
Cloud Security

Exclusive: Tenable co-CEO on Australia, AI and growth

Tenable's co-CEOs lead innovation in exposure management, driving growth and stability with a unique dual leadership model after their CEO's passing.

By Melania Watson • 4 min read • Fri, 19th Sep 2025
Ecommpay enhances recurring payments, boosting renewal rates by 3%
Customer Experience

Ecommpay enhances recurring payments, boosting renewal rates by 3%

Ecommpay's upgraded Subscriptions service boosts recurring payment success, increasing merchant renewal rates by up to 3% and reducing involuntary churn.

By Melania Watson • 3 min read • Wed, 17th Sep 2025
Paysecure unveils dynamic cashier for enhanced checkout journeys
Fintech

Paysecure unveils dynamic cashier for enhanced checkout journeys

Paysecure launches a dynamic cashier offering merchants customised payment flows, boosting conversion rates by 7% and raising deposit values by 35%.

By Kaleah Salmon • 3 min read • Tue, 16th Sep 2025
Signifyd launches Intelligent Returns to help UK retailers curb costly returns
Customer Experience

Signifyd launches Intelligent Returns to help UK retailers curb costly returns

Signifyd launches Intelligent Returns to help UK retailers cut costs and manage rising returns with real-time risk intelligence and data insights.

By Jed Nykolle Harme • 3 min read • Tue, 16th Sep 2025
Unlocking Black Friday and Cyber Monday success: Your essential guide
Customer Experience

Unlocking Black Friday and Cyber Monday success: Your essential guide

Black Friday and Cyber Monday 2024 saw UK transactions rise 9.5%, with a 119% increase in loyalty sign-ups, highlighting retail's huge Q4 potential.

By Jess New • 3 min read • Thu, 11th Sep 2025
eDesk expands US operations to boost AI-driven support for eCommerce
Customer Experience

eDesk expands US operations to boost AI-driven support for eCommerce

eDesk expands its US operations to support growing eCommerce brands with AI-driven helpdesk solutions, managing millions of customer queries each month.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025
Keyloop taps Kortical to boost dealer finance renewals with AI
Data Analytics

Keyloop taps Kortical to boost dealer finance renewals with AI

Keyloop partners with Kortical to embed AI in its software, boosting UK automotive dealers' finance renewal rates by an average 7.1% in early trials.

By Jed Nykolle Harme • 4 min read • Thu, 21st Aug 2025
Virtualplatform unveils white-label app for ISPs & partners
Customer Experience

Virtualplatform unveils white-label app for ISPs & partners

Virtualplatform has launched a white-label mobile app enabling ISPs and partners to manage customer lifecycles with branded, mobile-first service and billing tools.

By Jed Nykolle Harme • 3 min read • Wed, 20th Aug 2025
Seventy-two percent of New Zealanders say brands break promises
Customer Experience

Seventy-two percent of New Zealanders say brands break promises

A new study reveals 72% of New Zealanders believe brands fail to keep promises, with media firms seen as the worst offenders and financial services ranked best.

By Kaleah Salmon • 3 min read • Wed, 20th Aug 2025
How better billing can boost performance and profits in uncertain times
Data Analytics

How better billing can boost performance and profits in uncertain times

Automating billing can boost Australian businesses' profits, cash flow, and customer retention amid rising insolvencies and economic uncertainty.

By Matt Ream • 4 min read • Wed, 20th Aug 2025
KrisFlyer partners with Econnex for more ways to earn miles
Unified Communications

KrisFlyer partners with Econnex for more ways to earn miles

Australian KrisFlyer members can now earn up to 13,500 miles annually by switching utility and telco plans via Econnex, expanding their rewards options amid rising costs.

By Sean Mitchell • 3 min read • Wed, 20th Aug 2025
Exclusive: The importance of service reliability in avoiding end-customer dissatisfaction
Customer Experience

Exclusive: The importance of service reliability in avoiding end-customer dissatisfaction

Digital outages cost Australians AUD $5.3bn annually, eroding trust in telcos, banks and airlines as consumers seek more reliable alternatives.

By Melania Watson • 5 min read • Mon, 11th Aug 2025