Customer retention Stories - Page 26

Global Stories

Customer retention stories

Why Digital Customer Experience Will Define Business Success in 2025

In 2025, the digital customer experience will be crucial for organisational success, as over 70% of APAC consumers may switch brands after a poor interaction.

By Rob Newell • 4 min read • Wed, 26th Feb 2025

Customer Experience

Exclusive: How Constant Contact is empowering small businesses

Constant Contact continues to empower small businesses with tailored marketing solutions, leveraging AI to enhance efforts for over 500,000 customers globally.

By Melania Watson • 4 min read • Thu, 20th Feb 2025

Customer Experience

Linnworks partners with Swanky for ANZ retail solutions

Linnworks has teamed up with Swanky to launch a comprehensive retail platform, aiming to boost Australian and New Zealand retailers' online capabilities.

By Sean Mitchell • 2 min read • Thu, 20th Feb 2025

Digital Transformation

Cloud contact centre market grows, driven by demand for customer engagement

The global cloud contact centre market is set to soar to USD $26,846.9 million by 2024, driven by increasing demand for scalable customer engagement solutions.

By Catherine Knowles • 2 min read • Thu, 19th Dec 2024

Data Analytics

Loop acquires Wonderment to boost eCommerce operations

Loop has acquired Wonderment to improve eCommerce operations, offering Shopify merchants enhanced order tracking and returns management tools.

By Kaleah Salmon • 2 min read • Mon, 16th Dec 2024

Data Analytics

Enhancing customer service through AI-powered personalisation

As 71% of consumers now demand personalised interactions, brands must embrace AI to enhance customer service and foster deeper connections.

By Emily Bristow • 7 min read • Wed, 4th Dec 2024

Customer Experience

The role of a competitive offering in enhancing customer retention for MSPs

As small and midsize businesses face growing cybersecurity demands, managed service providers must diversify offerings to enhance customer retention and competitiveness.

By Anthony Daniel • 4 min read • Mon, 2nd Dec 2024

Software-as-a-Service

Exclusive: LogicMonitor leads hybrid observability across APJ region

LogicMonitor is establishing itself as a leader in hybrid observability across the APJ region, focusing on AI-driven solutions to enhance customer success.

By Melania Watson • 4 min read • Wed, 27th Nov 2024

Data Analytics

Turning inventory management and delivery into a peak season competitive advantage

Black Friday's rise in the UK has reshaped retail, with early seasonal spikes in orders urging businesses to perfect inventory and delivery strategies.

By Rob Hango-Zada • 4 min read • Wed, 27th Nov 2024

Customer Experience

HiTRUST focuses on balancing security with user experience

HiTRUST highlights the need for a balance between online security and user experience in digital payments, as businesses face increasing pressures in this sector.

By Sean Mitchell • 3 min read • Fri, 22nd Nov 2024

Stories from Other Regions

Customer retention stories

Data Analytics

How to reduce customer churn and remain profitable in 2025

In a challenging economic landscape, Australian businesses must prioritise customer retention, leveraging data-driven strategies to combat rising churn rates.

By Carl Warwick • 4 min read • Mon, 3rd Mar 2025

Customer Experience

Is your accounts team eroding your corporate brand?

Companies risk eroding their brand reputation through poor debt collection practices, as accounts teams are crucial in shaping customer perception and trust.

By Mark Devlin • 5 min read • Mon, 3rd Feb 2025

Customer Experience

UK retailers brace for surge in January returns frenzy

Retailers in the UK anticipate a colossal influx of returns, with Evri projecting four million gifts will be sent back as January kicks off.

By Kaleah Salmon • 3 min read • Mon, 13th Jan 2025

Customer Experience

Vietnam launches first blockchain loyalty programme

SmartOSC and Avalanche are launching Vietnam's first blockchain-based loyalty programme, set to revolutionise customer engagement across the APAC region.

By Shannon Williams • 3 min read • Thu, 9th Jan 2025

Customer Experience

Loop acquires Wonderment to enhance Shopify solutions

Loop has acquired Wonderment to enhance its commerce operations for Shopify merchants, combining AI insights with real-time shipment tracking.

By Catherine Knowles • 3 min read • Fri, 13th Dec 2024

Unified Communications

Indosat partners with Nokia to boost Indonesia's 4G, 5G

Indosat has teamed up with Nokia to enhance 4G and 5G networks across Indonesia, aiming to improve connectivity and drive digital transformation.

By Kaleah Salmon • 2 min read • Wed, 11th Dec 2024

Data Analytics

Creating seamless borrower journeys: The automation revolution in customer experience

The lending sector is undergoing a transformation as automation enhances borrower journeys, enabling quicker decisions and personalised experiences like never before.

By Kris Costello • 5 min read • Wed, 4th Dec 2024