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Service management stories

N-able adds HaloPSA link to automate backup tickets
Data Protection

N-able adds HaloPSA link to automate backup tickets

Managed service providers could cut duplicate alerts and speed backup recovery, as incidents now flow automatically into HaloPSA tickets.

By Sean Mitchell • 3 min read • Last month
Conifers launches AI platform to unify SOC workflow
Cloud Security

Conifers launches AI platform to unify SOC workflow

Security teams could cut response times as the new platform links threat intelligence, hunting and remediation across existing tools.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Workday launches AI agents for IT support & travel
Digital Transformation

Workday launches AI agents for IT support & travel

Employees could see fewer helpdesk calls and expense reports as Workday rolls out agents that automate IT support and business travel tasks.

By Sofiah Nichole Salivio • 4 min read • Last month
Here launches location reasoning for AI spatial decisions
Data Protection

Here launches location reasoning for AI spatial decisions

Businesses using AI for routes and dispatch could cut errors and costs as HERE adds a dedicated layer for spatial computation.

By Sean Mitchell • 4 min read • Last month
ManageEngine rolls out autonomous AI agents across suite
Data Protection

ManageEngine rolls out autonomous AI agents across suite

The move gives IT teams autonomous agents for service desks, security and endpoint work, while ManageEngine says customer data stays private.

By Mark Tarre • 3 min read • Last month
Druid AI report finds sector gaps in live agent use
Digital Transformation

Druid AI report finds sector gaps in live agent use

Live AI agents are most often used in narrow front-line tasks, with sector differences exposing gaps in off-hours cover and handovers to staff.

By Sofiah Nichole Salivio • 4 min read • Last month
Riverbed unveils Zero Disruption AI observability tools
Software-as-a-Service

Riverbed unveils Zero Disruption AI observability tools

The new features aim to help IT teams spot and fix digital workplace glitches before employees are affected, as AI use grows.

By Sean Mitchell • 5 min read • Last month
Riverbed says go from ticket queues to zero disruption
Digital Transformation

Riverbed says go from ticket queues to zero disruption

AI-driven support tools could cut employee downtime, as Riverbed argues that fewer tickets may still hide unresolved problems.

By Anthony Caruana • 4 min read • Last month
IT teams wary as automation races ahead, SolarWinds says
Data Protection

IT teams wary as automation races ahead, SolarWinds says

Data privacy and accuracy fears are slowing uptake as nearly half of IT professionals question AI tools now entering their workplaces.

By Sofiah Nichole Salivio • 3 min read • Last month
Experian & ServiceNow partner on agentic AI workflows
Data Protection

Experian & ServiceNow partner on agentic AI workflows

The tie-up could help regulated firms move AI agents from pilots to live workflows, using trusted data for checks, approvals and governance.

By Mark Tarre • 4 min read • Last month
Aveva & IFS launch asset decision intelligence tie-up
Manufacturing

Aveva & IFS launch asset decision intelligence tie-up

Industrial operators could cut repair delays as AVEVA and IFS link live asset data with maintenance and capital planning.

By Mark Tarre • 5 min read • Last month
Zendesk launches AI-driven autonomous service workforce
Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Brightly adds AI tools for asset management systems
Digital Transformation

Brightly adds AI tools for asset management systems

The update aims to ease manual data entry and give maintenance teams better visibility as organisations struggle with fragmented asset records.

By Sean Mitchell • 3 min read • Last month
Global 2000 downtime costs rise to USD $600 billion
Software-as-a-Service

Global 2000 downtime costs rise to USD $600 billion

Outages are now costing Global 2000 firms USD $600 billion a year, as a single incident can wipe 3.4% off share prices.

By Sofiah Nichole Salivio • 4 min read • Last month
Zoom expands AI access to meeting data in third-party tools
Unified Communications

Zoom expands AI access to meeting data in third-party tools

Workers can now pull Zoom meeting notes and transcripts into ChatGPT, Claude and Codex, reducing the need to hunt across systems.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Service management stories

Atos launches AI workplace service for mid-size firms
Digital Transformation

Atos launches AI workplace service for mid-size firms

Mid-sized firms could cut support costs and shift more employee queries to automation under a new subscription model from Atos.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Inde Technology appoints Steve Hall as service lead
Customer Relationship Management

Inde Technology appoints Steve Hall as service lead

Demand for more accountable managed services is rising as New Zealand clients seek local support and stronger customer relationships.

By Mark Tarre • 3 min read • Last month
Keeper launches ServiceNow app for vault access workflows
Privileged Access Management

Keeper launches ServiceNow app for vault access workflows

Enterprise admins can now approve vault access and share credentials inside ServiceNow, reducing manual steps for security teams and auditors.

By Sean Mitchell • 3 min read • Last month