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Global Stories

Service management stories

Totalmobile expands into Canada with Toronto headquarters
Digital Transformation

Totalmobile expands into Canada with Toronto headquarters

Frontline service providers in Canada are under growing pressure to modernise as labour shortages and ageing systems strain delivery.

By Sofiah Nichole Salivio • 3 min read • This month
Tanium named ISG leader in digital employee experience
Digital Transformation

Tanium named ISG leader in digital employee experience

Demand for automated workplace support is rising as ISG put Tanium among the top digital employee experience vendors in its 2025 study.

By Sean Mitchell • 4 min read • This month
Infoblox launches AI tool & protocol server for DDI
Hybrid Cloud

Infoblox launches AI tool & protocol server for DDI

It aims to cut alert fatigue and speed investigations by using network data to prioritise issues and automate routine remediation for IT teams.

By Mark Tarre • 4 min read • This month
Visibility can shield you against $15k/min downtime
Disaster Recovery

Visibility can shield you against $15k/min downtime

Blind spots in monitoring are pushing outage bills higher, with Splunk estimating average downtime now costs USD $15,000 a minute.

By Anthony Caruana • 4 min read • This month
SOTI ONE update boosts shared device security & automation
Data Protection

SOTI ONE update boosts shared device security & automation

Frontline firms could cut downtime and manual IT fixes as SOTI adds automation, stronger security and faster shared-device logins.

By Mark Tarre • 4 min read • This month
Ultimo adds AI digital workers for maintenance teams
Manufacturing

Ultimo adds AI digital workers for maintenance teams

Industrial maintenance teams could save time on routine planning and safety tasks as Ultimo rolls out AI tools through Microsoft Teams.

By Mark Tarre • 4 min read • This month
Wipro expands ServiceNow tie-up on agentic AI workflows
Digital Transformation

Wipro expands ServiceNow tie-up on agentic AI workflows

The tie-up aims to cut manual handoffs and give enterprises clearer oversight of AI-driven tasks across IT, HR, procurement and security.

By Sofiah Nichole Salivio • 3 min read • This month
ServiceNow Australia revenue jumps 17% as losses narrow
Software-as-a-Service

ServiceNow Australia revenue jumps 17% as losses narrow

Rising subscription income lifted annual revenue 17% to AUD $819.8 million, even as the Australia business stayed in the red.

By Karen Joy Bacudo • 3 min read • This month
ManageEngine launches ITCON Australia & New Zealand 2026
Security Information and Event Management

ManageEngine launches ITCON Australia & New Zealand 2026

Attendance will be free as ITCON 2026 seeks to help firms tackle rising complexity, security gaps and brittle systems.

By Sean Mitchell • 3 min read • This month

Stories from Other Regions

Service management stories

Asana unveils AI work suite for human & agent teams
Customer Relationship Management

Asana unveils AI work suite for human & agent teams

Australian businesses may struggle to keep up as Asana expands AI across workflows, with only 14% having scaled it organisation-wide.

By Mark Tarre • 5 min read • This month
PagerDuty names Ingram Micro sole Australian distributor
DevOps

PagerDuty names Ingram Micro sole Australian distributor

Australian solution providers will gain simpler access to PagerDuty's incident management tools as the vendor taps Ingram Micro's reseller network.

By Mark Tarre • 3 min read • This month
Platform Housing Group picks Totalmobile for repairs
Digital Transformation

Platform Housing Group picks Totalmobile for repairs

The deal will give 120,000 customers a single view of repairs and safety data across 50,000 homes, replacing fragmented systems.

By Sean Mitchell • 4 min read • This month
Cisco launches Cloud Control for AI-led IT operations
DevOps

Cisco launches Cloud Control for AI-led IT operations

Controlled US availability means customers can now unify network, security and AI operations in one place, with external tools included.

By Sofiah Nichole Salivio • 4 min read • This month
Nebula Global Services appoints Scott Lynn as Director
Partner Programmes

Nebula Global Services appoints Scott Lynn as Director

Demand for consistent global IT support is driving Nebula Global Services to bolster senior leadership as it expands across 170 countries.

By Sofiah Nichole Salivio • 3 min read • This month
Motive expands UK platform with new AI fleet tools
Software-as-a-Service

Motive expands UK platform with new AI fleet tools

UK fleet managers could cut collisions and manual admin as Motive adds AI cameras, automation and driver rewards to one platform.

By Sean Mitchell • 6 min read • This month
North Ayrshire picks Totalmobile for care-at-home platform
Software-as-a-Service

North Ayrshire picks Totalmobile for care-at-home platform

More than 36,000 weekly home visits are set to be coordinated through one system as the partnership seeks to cut paperwork and improve oversight.

By Mark Tarre • 4 min read • This month
RECCo picks Raidiam & PayPoint for consent framework
Data Protection

RECCo picks Raidiam & PayPoint for consent framework

The framework aims to give households control over energy data as the sector builds a common consent system for flexible tariffs and services.

By Mark Tarre • 3 min read • Last month
Voice as a modern growth lever for MSPs
Unified Communications

Voice as a modern growth lever for MSPs

MSPs risk losing deals and margin unless they bundle Teams-aligned calling, as customers demand simpler vendors and tighter integration.

By Will Morey • 5 min read • Last month