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Employee Experience (EX) stories

Cornerstone study backs shared CHRO-CIO workforce planning
Digital Transformation

Cornerstone study backs shared CHRO-CIO workforce planning

Organisations with shared HR and IT planning are acting on workforce changes 13% faster, as AI forces quicker decisions on skills and roles.

By Sean Mitchell • 5 min read • Last week
Smart stuff in Dell's simplified approach to the venerable PC
Supply Chain

Smart stuff in Dell's simplified approach to the venerable PC

Businesses need not necessarily rush to replace working PCs for AI, as Dell says those with accelerators can still handle workloads.

By Donovan Jackson • 5 min read • Last week
AI has not ended file chaos for workers, survey finds
Software-as-a-Service

AI has not ended file chaos for workers, survey finds

Workers are losing 65 hours a year to file woes, even as heavy AI use leaves document handling frustratingly clunky.

By Joseph Gabriel Lagonsin • 5 min read • Last week
DXC launches AI workplace service to cut support calls
AIOps

DXC launches AI workplace service to cut support calls

Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Tech Mahindra unveils TechM Ting sonic brand identity
Digital Transformation

Tech Mahindra unveils TechM Ting sonic brand identity

The new audio mark is set to run across offices, apps and customer touchpoints as Tech Mahindra standardises its global brand image.

By Mark Tarre • 3 min read • Last week
Invercargill council completes first cloud payroll
Software-as-a-Service

Invercargill council completes first cloud payroll

The new platform should improve payroll accuracy and reporting for about 550 staff as the council phases out ageing systems across its operations.

By Joseph Gabriel Lagonsin • 3 min read • Last week
NiCE cuts emissions 23% in ESG report on AI & staff
Data centers

NiCE cuts emissions 23% in ESG report on AI & staff

Cloud migration helped NiCE cut Scope 1 and Scope 2 emissions by 23%, while it kept 14% of revenue flowing into research and development.

By Sean Mitchell • 4 min read • Last week
Translation over technology: The channel's most undervalued skill
Software-as-a-Service

Translation over technology: The channel's most undervalued skill

Channel partners risk losing customers if they cannot turn acronyms like UCaaS and SASE into clear business outcomes.

By Will Morey • 4 min read • Last week
Workday study says AI tools cost workers a workday
Software-as-a-Service

Workday study says AI tools cost workers a workday

Many Australian and New Zealand workers are losing nearly a full day a week reconciling AI outputs across disconnected systems, Workday found.

By Mark Tarre • 4 min read • Last week
Unit4 appoints Stuart Nash as Chief Operating Officer
Software-as-a-Service

Unit4 appoints Stuart Nash as Chief Operating Officer

Customers at Unit4 are set to see faster support and tighter systems integration as Stuart Nash takes charge of service and IT operations.

By Mark Tarre • 3 min read • This month
TechForce joins Anthropic's Claude partner network
Data Protection

TechForce joins Anthropic's Claude partner network

Australian businesses gain local help to move Claude pilots into live use, with TechForce handling integration, governance and approvals.

By Joseph Gabriel Lagonsin • 4 min read • This month
SAP Concur warns of travel expense compliance risks
Software-as-a-Service

SAP Concur warns of travel expense compliance risks

Half of business travellers admit bending expense rules, as unapproved AI use and weak approvals add to finance teams' compliance worries.

By Karen Joy Bacudo • 4 min read • This month

Stories from Other Regions

Employee Experience (EX) stories

Workday study finds AI tools add hours of admin in ASEAN
Digital Transformation

Workday study finds AI tools add hours of admin in ASEAN

Fragmented AI systems are wiping out productivity gains, with one in five ASEAN workers losing more than seven hours a week to admin.

By Karen Joy Bacudo • 4 min read • Last week
Employees quietly using AI while teams have spare capacity
Digital Transformation

Employees quietly using AI while teams have spare capacity

Businesses may be over-hiring while staff quietly turn to consumer AI tools outside company controls, Prodoscore data suggests.

By Sofiah Nichole Salivio • 4 min read • This month
Scoot uses Qualtrics AI to cut feedback analysis time
Software-as-a-Service

Scoot uses Qualtrics AI to cut feedback analysis time

Passengers can now see booking glitches fixed faster, as Scoot has cut feedback analysis from hours to minutes using Qualtrics AI.

By Joseph Gabriel Lagonsin • 3 min read • This month
Google tops India's most attractive employer brands
Human Capital Management

Google tops India's most attractive employer brands

Work-life balance now outweighs pay for Indian jobseekers, with 46% planning to switch employers within six months, Randstad found.

By Sofiah Nichole Salivio • 4 min read • This month
The NHS Copilot rollout exposes the governance gap behind enterprise AI ambition
Data Protection

The NHS Copilot rollout exposes the governance gap behind enterprise AI ambition

Half a million NHS staff will get Copilot as leaders race to fix weak data controls and stop sensitive records surfacing in prompts.

By Richard Harbridge • 6 min read • This month
Your engagement survey is doing its best, its best is no longer good enough
Software-as-a-Service

Your engagement survey is doing its best, its best is no longer good enough

Annual questionnaires are leaving managers blind to fast-moving workplace pressures, because they capture snapshots instead of actionable signals.

By Kim Severinsen • 5 min read • This month