IT Brief Canada - Technology news for CIOs & IT decision-makers
Canada

Customer retention Stories - Page 29

Global Stories

Customer retention stories

Rapid7 announces UK & Ireland winners of 2024 Partner Awards
Customer Experience

Rapid7 announces UK & Ireland winners of 2024 Partner Awards

Rapid7 reveals Softcat, Integrity360 and Saepio Solutions as standout winners in its 2024 Partner Awards, lauding their proactive collaboration in enhancing customer cyber security.

By Kaleah Salmon • 3 min read • Wed, 17th Apr 2024
Atlas partners with datascalehr for major AI payroll revolution
Customer Experience

Atlas partners with datascalehr for major AI payroll revolution

Atlas collaborates with datascalehr to overhaul its global payroll and HR management systems, leveraging its AI-native technology for data accuracy upgrades.

By Shannon Williams • 2 min read • Tue, 9th Apr 2024
Lifecycle Software unveils NEXUS for swift, efficient MVNO launch
Customer Relationship Management

Lifecycle Software unveils NEXUS for swift, efficient MVNO launch

Lifecycle Software unveils mark-challenging platform, NEXUS, offering 'first of its kind' MVNE capabilities; promising swift, cost-effective market entry for aspiring MVNOs.

By Catherine Knowles • 3 min read • Thu, 21st Mar 2024
NormCyber unveils service to enhance cyber incident readiness
Customer Experience

NormCyber unveils service to enhance cyber incident readiness

NormCyber, a Fareham-based risk management firm, rolls out an Incident Response Readiness Assessment service to combat a 64% rise in cyber incidents by simulating attacks and fine-tuning their response.

By Imee Dequito • 3 min read • Tue, 19th Mar 2024
Legit Security boosts leadership team with new VP appointment
Customer Experience

Legit Security boosts leadership team with new VP appointment

US firm Legit Security expands its executive team with the appointment of Justin Bradley as VP of Customer Success, reinforcing the ASPM pioneer's dedication to customer development and retention.

By Imee Dequito • 2 min read • Fri, 15th Mar 2024
Titans of Tech - Ameya Talwalkar of Cequence Security
Customer Experience

Titans of Tech - Ameya Talwalkar of Cequence Security

Meet Ameya Talwalkar, the Founder and CEO of Cequence Security, who are transforming digital security with its innovative and comprehensive approach to API vulnerabilities.

By Tom Raynel • 3 min read • Thu, 14th Mar 2024
The strategic imperative of integrating offline and online channels
Customer Experience

The strategic imperative of integrating offline and online channels

Entry-level omnichannel capabilities reported in just 11% of firms, in spite of those companies with strong strategies seeing a 9.5% annual income increase and a 7.5% reduction in contact costs.

By Vipul Aggarwal • 6 min read • Thu, 29th Feb 2024
Basware unveils global expansion plans after bookings surge by 52%
Customer Experience

Basware unveils global expansion plans after bookings surge by 52%

Following a 52% surge in bookings, global AP automation leader Basware reveals expansive growth strategy, with a firm focus on AI innovation, customer growth, and fraud prevention.

By Kaleah Salmon • 4 min read • Thu, 22nd Feb 2024
How Innovative Loyalty Programs Boost Customer Retention
Customer Experience

How Innovative Loyalty Programs Boost Customer Retention

Retail subscriptions have proven to be key in fostering enduring brand loyalty and customer retention, responding to changing consumer behaviours and economic shifts.

By Jonathan Reeve • 13 min read • Mon, 19th Feb 2024
Enhancing eCommerce customer loyalty: The power of personalised journeys and automation
Customer Relationship Management

Enhancing eCommerce customer loyalty: The power of personalised journeys and automation

Harnessing the power of personalised customer journeys and marketing automation, eCommerce ventures focus on customer retention and growth, with platforms like Oncord leading the charge.

By Jason Carr • 3 min read • Wed, 14th Feb 2024
Medallia launches Agile Research for advanced market insights
Unified Communications

Medallia launches Agile Research for advanced market insights

Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.

By Catherine Knowles • 3 min read • Tue, 13th Feb 2024
SecurityBridge enjoyed exceptional growth over 2023
Customer Experience

SecurityBridge enjoyed exceptional growth over 2023

SecurityBridge, a global SAP security provider, experienced some remarkable growth in 2023, doubling its revenue.

By Shannon Williams • 3 min read • Tue, 30th Jan 2024
Simon Rollenbeck joins Komo Technologies as marketing head
Customer Experience

Simon Rollenbeck joins Komo Technologies as marketing head

Australian company, Komo Technologies, welcomes accomplished marketing specialist Simon Rollenbeck as its new Head of Marketing to bolster growth strategy and customer engagement.

By Imee Dequito • 3 min read • Tue, 23rd Jan 2024

Stories from Other Regions

Customer retention stories

PayPal expands payment solutions for Australian SMBs
Customer Experience

PayPal expands payment solutions for Australian SMBs

PayPal enhances payment solutions for Australian SMBs, integrating options like Apple Pay and Google Pay. This expansion aims to improve the shopping experience and retain customers.

By Sean Mitchell • 2 min read • Wed, 13th Mar 2024
NormCyber beefs up executive team to boost European expansion
Customer Experience

NormCyber beefs up executive team to boost European expansion

Cyber risk firm, NormCyber, appoints four senior executives to bolster expansion plans and introduces new partnerships and offerings to expand its services in Europe.

By Imee Dequito • 3 min read • Thu, 7th Mar 2024
VeUP recruits Damian Skendrovic as General Manager for EMEA
Customer Experience

VeUP recruits Damian Skendrovic as General Manager for EMEA

VeUP bolsters senior leadership by appointing industry veteran Damian Skendrovic as General Manager for the EMEA region, signifying their commitment to growth and expansion.

By Imee Dequito • 3 min read • Fri, 1st Mar 2024
Gong cha England partners with Redcat for ambitious UK expansion
Customer Experience

Gong cha England partners with Redcat for ambitious UK expansion

Leading bubble tea chain Gong cha England allies with hospitality IT provider Redcat to bolster its UK expansion, aspiring to raise stores from 12 to 16 by 2024.

By Tom Raynel • 3 min read • Fri, 16th Feb 2024
SmarTone & Infovista revolutionise HK's telecoms with Ativa
Unified Communications

SmarTone & Infovista revolutionise HK's telecoms with Ativa

SmarTone, Hong Kong's leading 5G network, and Infovista dramatically enhance customer experience and network performance by utilising Infovista's innovative Ativa solution.

By Kaleah Salmon • 3 min read • Tue, 13th Feb 2024