Customer Feedback Stories - Page 9

Global Stories

Customer Feedback stories

CI&T honoured in 2024 Gartner Peer Insights for software services

CI&T has been lauded in the 2024 Gartner Peer Insights Voice of the Customer for Custom Software Development Services, achieving a 4.8/5 rating and 100% recommendation rate.

By Catherine Knowles • 3 min read • Wed, 14th Aug 2024

Customer Experience

Report reveals extensive use of AI in product research

A joint report by Survicate and Amplitude shows 65.2% of product professionals using AI in research, despite 39.7% concerned over data quality.

By Shannon Williams • 2 min read • Mon, 5th Aug 2024

Firewalls

Radware unveils EPIC-AI: A move to boost cybersecurity

Radware has unveiled EPIC-AI, a pioneering AI-driven security system, enhancing real-time threat detection, mitigation, and automated protection.

By Melania Watson • 3 min read • Fri, 2nd Aug 2024

Unified Communications

InMoment integrates generative AI for better customer insights

InMoment has introduced generative AI to its Conversational Intelligence solution, enabling companies to enhance customer insights and engagement across various feedback channels.

By Kaleah Salmon • 3 min read • Thu, 27th Jun 2024

Customer Experience

Medallia named strong performer in Forrester Wave report

Medallia named a Strong Performer for Customer Analytics Technologies, spotlighting its advanced AI, real-time data processing, and text analytics.

By Shannon Williams • 2 min read • Tue, 25th Jun 2024

Digital Transformation

Kentico celebrates 20 years of innovation & digital growth

Kentico marks its 20th anniversary, celebrating two decades of innovation from a bachelor thesis to a global expert in digital experience platforms.

By Kaleah Salmon • 3 min read • Tue, 25th Jun 2024

Data Analytics

Alchemer launches AI-driven tool for real-time CX feedback analysis

Alchemer has launched Alchemer Pulse, an AI-powered tool for rapid analysis of customer feedback, transforming unstructured data into clear, actionable insights.

By Kaleah Salmon • 3 min read • Wed, 19th Jun 2024

Disaster Recovery

Keepit earns third consecutive Customer Top Rated Award

Keepit wins its third consecutive Customer Top Rated Award from TrustRadius for excellence in SaaS Backup, Data Loss Prevention, Disaster Recovery, and Enterprise Backup.

By Sean Mitchell • 2 min read • Thu, 16th May 2024

Customer Experience

Qualtrics unveils AI tools to boost large-scale customer experiences

Qualtrics unveils AI-empowered tools, set to personalise customer experiences across multiple channels, potentially impacting customers of major firms such as Hilton and Motorola Solutions.

By Sean Mitchell • 3 min read • Thu, 2nd May 2024

Customer Experience

Keeper Security enhances UI & introduces new onboarding experience

Keeper Security bolsters its cybersecurity platform with enhanced user interface, launches new, user-friendly onboarding experience guided by a Quick Start Checklist.

By Sean Mitchell • 3 min read • Thu, 21st Mar 2024

Software-as-a-Service

Zeda.io's Insights 2.0: Harnessing AI to enhance product development

Zeda.io revolutionises customer insights with the release of their AI-driven Insights 2.0, aimed at transforming product management by harnessing customer feedback for revenue-focused product strategies.

By Catherine Knowles • 3 min read • Wed, 20th Mar 2024

Cloud Security

Sysdig lauded as Strong Performer in Gartner's CSPM Tools report

Sysdig was lauded as a 'Strong Performer' in the Gartner Peer Insights Voice of Customer for Cloud Security Posture Management Tools, earning top ratings based on customer feedback.

By Tom Raynel • 3 min read • Mon, 11th Mar 2024

DevOps

Five metrics every successful professional services firm uses to remain profitable

Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.

By Nicola Stewart • 12 min read • Wed, 21st Feb 2024

Customer Experience

Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push

Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.

By Shannon Williams • 2 min read • Wed, 7th Feb 2024

Customer Experience

Ataya introduces Chorus, a game-changer for private 5G deployment

Ataya's innovative new product, Chorus, is set to revolutionise the private 5G market by offering simple, cost-effective, and efficient methods of deployment.

By Catherine Knowles • 3 min read • Wed, 31st Jan 2024

Unified Communications

BillingPlatform reveals platform upgrades after year of industry recognition

BillingPlatform has debuted a range of platform improvements following a year of industry commendations, aiding in innovative pricing strategy execution, robust onboarding, and delivering necessary global security standards.

By Kaleah Salmon • 3 min read • Wed, 17th Jan 2024

Stories from Other Regions

Customer Feedback stories

Storage

Joao Silva named Pure Storage's VP for EMEA, Latin America operations

Joao Silva, a seasoned British tech executive, has been named Vice President of EMEA and Latin America operations for Pure Storage, set to drive growth after the firm's notable Q4 performance.

By Sean Mitchell • 3 min read • Mon, 1st Apr 2024

Customer Experience

Call data: Australian businesses' overlooked tool for superior CX

Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.

By Matt McCormack • 3 min read • Thu, 15th Feb 2024