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Customer Feedback stories

AskNicely launches AI review-routing tool for chains
Software-as-a-Service

AskNicely launches AI review-routing tool for chains

Visibility in AI search is becoming harder for chains without reviews across multiple sites, as AskNicely automates routing feedback to them.

By Mark Tarre • 3 min read • This month
Nasuni wins sixth NorthFace award, tops G2 reports
Software-as-a-Service

Nasuni wins sixth NorthFace award, tops G2 reports

Audited feedback has lifted Nasuni's customer-service standing, with a 98% CSAT score and top G2 placements across 15 categories.

By Sofiah Nichole Salivio • 4 min read • This month
Trustpilot deepens Shopify tie-up on customer reviews
Marketing Technologies

Trustpilot deepens Shopify tie-up on customer reviews

Shopify merchants will be able to surface independent feedback more easily as Trustpilot's app upgrade makes reviews part of the buying journey.

By Sean Mitchell • 3 min read • Last month
Sprinklr launches LLM Insights to track AI brand visibility
Customer Experience

Sprinklr launches LLM Insights to track AI brand visibility

Brands risk being misdescribed in AI answers as generative search reshapes discovery, prompting Sprinklr to add monitoring inside Insights.

By Sofiah Nichole Salivio • 4 min read • Last month
8x8 launches Pulse conversational intelligence for customers
Software-as-a-Service

8x8 launches Pulse conversational intelligence for customers

The early-access tool could help executives and account managers spot renewal risks and customer feedback hidden in calls, chats and emails.

By Joseph Gabriel Lagonsin • 4 min read • Last month
AskNicely launches AI agents for customer insights
Digital Transformation

AskNicely launches AI agents for customer insights

Frontline teams at multi-location service businesses could cut dashboard churn as AskNicely's new tools automate insights and routine review replies.

By Sofiah Nichole Salivio • 4 min read • Last month
Brightcove launches Prism interface after customer feedback
Digital Transformation

Brightcove launches Prism interface after customer feedback

The redesign aims to cut friction for broadcasters and publishers, as more than 100 customers asked for a simpler interface for daily video work.

By Sofiah Nichole Salivio • 3 min read • Tue, 19th May 2026
Glean says remote MCP server beats rivals in tests
Data Analytics

Glean says remote MCP server beats rivals in tests

Better search design could cut AI costs and improve accuracy at work, as Glean says its remote MCP server outperformed rival tools.

By Mark Tarre • 4 min read • Sat, 16th May 2026
Bazaarvoice joins Shopify as Certified Technology Partner
Customer Experience

Bazaarvoice joins Shopify as Certified Technology Partner

Shopify merchants will get more control over reviews, regional content and fraud checks as Bazaarvoice deepens its role in the platform.

By Sean Mitchell • 3 min read • Fri, 15th May 2026
Trustpilot study says active reviews boost AI citations
Customer Experience

Trustpilot study says active reviews boost AI citations

Brands with active Trustpilot pages were far more likely to surface in AI answers, with the highest citation rate reaching 75.3%.

By Sean Mitchell • 4 min read • Thu, 14th May 2026
Buy reviews searches surge 1,325% as trust worries grow
Customer Experience

Buy reviews searches surge 1,325% as trust worries grow

Shoppers are being urged to scrutinise online sellers after search data showed a sharp rise in queries for bought credibility signals.

By Joseph Gabriel Lagonsin • 5 min read • Tue, 5th May 2026

Stories from Other Regions

Customer Feedback stories

WorkJam adds autonomous AI tools for frontline retail
Software-as-a-Service

WorkJam adds autonomous AI tools for frontline retail

Retail chains could now have store tasks reshuffled in real time as WorkJam rolls out autonomous AI tools across its frontline platform.

By Sofiah Nichole Salivio • 4 min read • This month
Khova launches platform for retail & hospitality sites
Software-as-a-Service

Khova launches platform for retail & hospitality sites

Retail and hospitality groups are being offered a single daily briefing to turn scattered site data into faster action on the shop floor.

By Sofiah Nichole Salivio • 4 min read • This month
Park2Travel adds real-time tracking & five new buses
Customer Experience

Park2Travel adds real-time tracking & five new buses

Travellers using Dublin Airport transfers now get live shuttle updates and faster boarding as Park2Travel rolls out a €2 million upgrade.

By Sofiah Nichole Salivio • 4 min read • Last month
AI contact centre analytics could boost Australian firms
Data Analytics

AI contact centre analytics could boost Australian firms

AI-powered analytics can cut avoidable calls, speed issue resolution and uncover product gaps before they dent customer satisfaction.

By Arthur Nowak • 4 min read • Last month
Spitfire IoT revenue surges as UK customers adopt SIMs
Virtual Private Networks

Spitfire IoT revenue surges as UK customers adopt SIMs

UK firms are cutting connectivity costs as Spitfire's IoT revenue jumps 238% on demand from generators, EV chargers and kiosks.

By Sofiah Nichole Salivio • 4 min read • Last month
ComplyCube wins RegTech award for third year running
Software-as-a-Service

ComplyCube wins RegTech award for third year running

UK banks under pressure from record fraud are turning to identity checks that can curb losses without slowing customer onboarding.

By Karen Joy Bacudo • 4 min read • Mon, 25th May 2026
NAB redesigns app & online banking for retail customers
Digital Transformation

NAB redesigns app & online banking for retail customers

Customers will spend less time hunting for bills and security settings as the bank rolls out a simpler mobile and online layout.

By Karen Joy Bacudo • 3 min read • Fri, 22nd May 2026