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Chatbots Stories - Page 3

Canadian Stories

Chatbots stories

Carney unveils AI strategy, $200B in economic growth goal
Data Protection

Carney unveils AI strategy, $200B in economic growth goal

Ottawa's five-year push aims to lift adoption, create 250,000 AI jobs and curb the talent drain as Canada races to catch up.

By Jake MacAndrew • 4 min read • Last month

Global Stories

Chatbots stories

Salesforce buys Fin in USD $3.6bn AI customer service deal
Software-as-a-Service

Salesforce buys Fin in USD $3.6bn AI customer service deal

The purchase strengthens Salesforce's push into automated support as it seeks to widen Agentforce's reach and prove AI can cut service costs.

By Mark Tarre • 4 min read • Last month
The parent's guide to AI: Risks, benefits and safety
Data Protection

The parent's guide to AI: Risks, benefits and safety

Parents are being urged to talk to children about AI use, as chatbots can aid homework but also expose them to misinformation and privacy risks.

By David Shilovsky • 4 min read • Last month
Visa to enable OpenAI payments in agentic commerce
Network Infrastructure

Visa to enable OpenAI payments in agentic commerce

AI agents will be able to make purchases with user-approved controls, as Visa moves to bring tokenised payments into OpenAI's commerce tools.

By Karen Joy Bacudo • 3 min read • Last month
Boomi adds Snowflake Cortex support to Agentstudio
Digital Transformation

Boomi adds Snowflake Cortex support to Agentstudio

Businesses can now govern multiple AI agents in one place as Boomi extends Agentstudio to Snowflake Cortex Agents for joint customers.

By Sean Mitchell • 4 min read • Last month
OpenAI rolls out ChatGPT memory system to US users
Data Protection

OpenAI rolls out ChatGPT memory system to US users

ChatGPT's new memory overhaul aims to keep personal details current and useful, with wider access set to follow in coming weeks.

By Mark Tarre • 4 min read • Last month
ICS.AI builds dialect-aware AI with Sheffield University
AI Ethics & Governance

ICS.AI builds dialect-aware AI with Sheffield University

Residents could face poorer access to council services unless AI systems can cope with regional accents and dialects, a UK project now testing that live.

By Sofiah Nichole Salivio • 4 min read • Last month
Tendfor updates Teams customer service with AI tools
Unified Communications

Tendfor updates Teams customer service with AI tools

AI-driven oversight and call handling could help organisations keep customer service consistent as Teams becomes their main workspace.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Netskope launches AI Command Centre for security teams
Data Protection

Netskope launches AI Command Centre for security teams

Only 6% of security teams can see all AI deployments, leaving most organisations exposed as use of shadow tools surges.

By Mark Tarre • 4 min read • Last month
Parloa tops USD $50 million ARR after Series D boost
Customer Relationship Management

Parloa tops USD $50 million ARR after Series D boost

Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Chatbots stories

Allianz Retire+ launches AI assistant for advisers
Digital Transformation

Allianz Retire+ launches AI assistant for advisers

Financial advisers may soon get quicker answers on retirement income products as Allianz Retire+ tests Ada for compliant support.

By Sofiah Nichole Salivio • 4 min read • Last month
UK businesses face £83,000 risk from AI search shift
Generative AI

UK businesses face £83,000 risk from AI search shift

More than 80% of Google searches now end without a click, putting firms that depend on organic traffic at risk of losing revenue.

By Mark Tarre • 4 min read • Last month
Irish tech leaders cite skills gaps as AI investment rises
Digital Transformation

Irish tech leaders cite skills gaps as AI investment rises

Skills shortages are now holding back Ireland's tech chiefs as AI investment jumps, with most firms still unable to deploy it at speed.

By Joseph Gabriel Lagonsin • 5 min read • Last month
AI writing use linked to weaker live chat confidence
Enterprise Resource Planning

AI writing use linked to weaker live chat confidence

Frequent users were more likely to feel shaky in live exchanges, even as many said AI made them feel more polished in writing.

By Regine Laguilles • 4 min read • Last month
AI advice reshapes car servicing decisions in Australia
Artificial Intelligence

AI advice reshapes car servicing decisions in Australia

Nearly half of Australian drivers now use AI tools for servicing decisions, as cost pressures push more motorists to keep older cars longer.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Financial leaders fear AI could harm vulnerable customers
Fintech

Financial leaders fear AI could harm vulnerable customers

Most firms have expanded customer-facing AI even as a survey found 77% fear their strategies could harm vulnerable customers.

By Karen Joy Bacudo • 5 min read • Last month
What the wedding industry reveals about how we actually adopt AI
Personalisation

What the wedding industry reveals about how we actually adopt AI

The data suggests couples will happily use AI for drafts and planning, but rarely for choices that could haunt them for years.

By Dominic Vivarini • 6 min read • Last month