Salesforce adopts Legora to boost legal AI workflow

Salesforce has adopted Legora across its Legal and Corporate Affairs organisation in North America, EMEA and APAC, extending its use of artificial intelligence tools within the legal function.

The deployment adds Legora to Salesforce's existing use of Agentforce and Slack in legal operations. The system is intended to support legal research, drafting and other workflows handled by in-house teams.

Salesforce is introducing the tool across a legal organisation that spans multiple regions, reflecting a wider move by large companies to test how artificial intelligence can be used in internal professional services roles. Legal departments have been under pressure to manage growing regulatory demands, maintain consistency in contract negotiations and handle higher volumes of routine work without increasing headcount at the same pace.

Legora describes its platform as a connected system of AI tools designed to plan, execute, review and deliver legal work from start to finish, while leaving decisions that require professional judgment to lawyers. At Salesforce, the software is expected to help the legal team respond to changing regulation, apply standard negotiating positions more consistently, and carry out more research and drafting internally.

Erica Swainson, Vice President, Legal Innovation & Strategic Initiatives at Salesforce, outlined how the company sees the role of these tools within its legal department.

"AI is reshaping how legal teams operate, and with Slack and Agentforce we're building an AI-native, trust-first legal function that empowers our team to work more efficiently and focus their time where it can have the greatest impact. Adding Legora to our transformation portfolio gives our team additional legal tools to support research, drafting, and other workflows, so they can spend more time on the work that requires their expertise and judgment," Swainson said.

Legal AI

The agreement points to a broader trend in corporate legal departments, where software suppliers are pitching artificial intelligence as a way to automate parts of document review, contract work and regulatory analysis. While law firms were among the earliest users of legal technology tools, in-house teams have become an increasingly important market as companies seek to reduce reliance on outside counsel for repeatable tasks.

Salesforce's decision also shows how legal teams are beginning to assemble multiple AI systems rather than rely on a single tool. In this case, Legora is being used alongside Slack and Agentforce, suggesting an approach in which communication, workflow management and legal-specific drafting or research functions are handled by different systems within the same organisation.

For Legora, adoption by a large multinational customer offers another reference point as competition intensifies in legal technology. The company says its software is used by more than 100,000 legal professionals at more than 1,800 law firms and in-house legal teams across more than 50 markets.

That customer base places Legora in a field that has attracted strong interest as generative AI has moved into professional services. Legal work has been seen as one of the more structured environments for these systems because much of the material is text-based, process-heavy and dependent on precedents, while still requiring human review on questions of risk, strategy and interpretation.

Max Junestrand, Chief Executive Officer and Co-Founder of Legora, linked the Salesforce rollout to that wider shift.

"Salesforce's decision to adopt Legora reflects a broader shift in how in-house legal teams are embracing agentic AI. It's part of the critical infrastructure they depend on to run comprehensive legal workflows," Junestrand said.

The term agentic AI has become more common among software companies to describe systems that can carry out sequences of tasks with a degree of autonomy. In legal settings, that can include gathering relevant source material, producing first drafts, checking documents against internal standards and routing work for review, though responsibility for final decisions remains with qualified staff.

For Salesforce, the move forms part of a wider effort to bring artificial intelligence into internal operations beyond customer-facing products. Within legal departments, that often means balancing efficiency gains with controls around confidentiality, accuracy and regulatory compliance, particularly for organisations operating across North America, Europe, the Middle East, Africa and Asia-Pacific.

The scale of the rollout suggests Salesforce is seeking a common framework for legal work rather than a limited pilot. It also underlines how legal operations, once slower to adopt new software than other corporate functions, are becoming a more active testing ground for AI tools as companies look for ways to manage complexity with smaller internal teams.