IT Brief Canada - Technology news for CIOs & IT decision-makers

Workflow Automation stories

Workflow automation refers to designing, streamlining, executing, and automating a series of tasks so that they can be easily spread among people and technologies to fit business needs.

It can involve and be a part of coding patterns, CRM, Artificial Intelligence, ERP software and a variety of other technological fields relating to enterprise digitisation.

Workflow Automation is essential in today's rapidly changing tech landscape. Its overall goal is to optimise and streamline processes to create better business outcomes.
Indebted

InDebted founder steps back as chief executive search begins

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fintech
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genai
InDebted founder Josh Foreman steps back from day-to-day leadership as the debt collection software group posts record growth and hunts a new Chief Executive.
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Agiloft launches free Astra AI for contract analysis

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saas
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data protection
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digital transformation
Agiloft launches Astra with free AI contract analysis, promising legal, procurement, sales and finance teams data protection and usage-based access.
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SAS adds agentic AI tools to Customer Intelligence 360

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data analytics
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SAS expands Customer Intelligence 360 with agentic AI tools for marketers, adding specialist agents to streamline journeys, searches and audience work.
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SAS adds Copilot & agentic AI tools to Viya platform

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manufacturing
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data analytics
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data science
SAS expands Viya with AI assistants and agentic tools, including Copilot, MCP Server and an accelerator to bring governed AI into workflows.
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Q4 launches AI-native CRM for investor relations teams

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crm
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data analytics
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digital transformation
Q4 unveils AI-native CRM that lets investor relations teams search meeting data, log interactions and prepare briefings through natural language.
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Hyland appoints Tracy Roccasalva as Marketing Chief

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document management
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digital transformation
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Hyland names Tracy Roccasalva as Chief Marketing Officer to bolster its AI-led Agentic Enterprise push and expand in enterprise content management.
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TeamViewer adds AI scripting to Tia for IT support

Yesterday
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hcm
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it automation
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TeamViewer rolls out AI scripting for Tia support agent, turning resolved IT tickets into reviewable automations for managed devices.
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Adobe adds agent tools to Experience Manager Forms

Yesterday
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cx
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Adobe rolls out agent-based tools for Experience Manager Forms, adding smarter creation, discovery and conversational completion features.
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UiPath links Databricks data & expands Deloitte tests

Yesterday
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data analytics
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digital transformation
UiPath deepens Databricks and Deloitte ties to push governed AI workflows and automated testing across enterprise data operations.
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team.blue rolls out AI tools across its business brands

2 days ago
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team.blue widens AI push with new tools for booking, compliance, website creation and data analysis across four brands.
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Akeneo spring release links product data to market signals

2 days ago
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digital transformation
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martech
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commerce systems
Akeneo's Spring Release adds AI discovery and marketplace feedback to product records, aiming to help retailers update catalogue data in real time.
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AI investment could help construction firms retain staff

2 days ago
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data protection
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AI tools may help construction firms keep staff as a survey finds more than half of professionals would stay put if employers boosted investment.
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Markable launches free creator tier as social commerce grows

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cx
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martech
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Markable opens free creator tier and adds AI shopping tools as it targets a fast-growing social commerce market.
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Zapier expands AI governance controls for enterprise users

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Zapier broadens enterprise AI controls with policy enforcement across workflows, agents, assistants and SDK-built apps.
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Portal26 launches token controls for autonomous AI agents

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Portal26 adds real-time token controls as firms race to cap runaway spending from autonomous AI agents and keep budgets in check.
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Mars expands Google Cloud AI tie-up with Gemini Enterprise

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manufacturing
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digital transformation
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rpa
Mars broadens Google Cloud tie-up, making Gemini Enterprise the core AI layer for employees as it pushes unified search, custom agents and faster workflows.
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Celonis & ProcessLab launch banking apps for mortgages

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crm
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digital transformation
Celonis and ProcessLab debut banking tools for mortgage approvals and service teams as lenders seek faster decisions, lower costs and better customer journeys.
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Explainer: How Adobe is building agentic marketing

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cx
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Adobe is remaking its marketing and design suite around AI agents, tying content, data and commerce into a single workflow system.
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ServiceNow & Google Cloud widen AI agent partnership

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data analytics
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digital transformation
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ServiceNow and Google Cloud deepen AI tie-up as quarterly subscription revenue rises 19% and guidance is lifted after strong contract wins.
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EcoVadis deepens Google Cloud AI partnership for growth

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EcoVadis expands workplace AI rollout with Google Cloud, using Gemini Enterprise to automate internal tasks and train staff to build custom agents.