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Small Business (SMB) Stories - Page 3

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Small Business (SMB) stories

AI search shift forces SMBs to rethink online discovery
Digital Transformation

AI search shift forces SMBs to rethink online discovery

Local firms risk losing customers unless their online details, reviews and booking options are clear enough for AI tools to recommend them.

By Sofiah Nichole Salivio • 6 min read • Last week
Airties names telecoms veterans to board & C-suite
Customer Experience

Airties names telecoms veterans to board & C-suite

Broadband operators could gain from new leadership as Airties adds Bell Canada and Cisco veterans to guide growth and partnerships.

By Mark Tarre • 4 min read • Last week
AI leaders urge pragmatic adoption beyond the hype
Data Protection

AI leaders urge pragmatic adoption beyond the hype

Adoption is stalling where firms lack clean data, strong workflows and guardrails, raising risks in retail, healthcare and IT.

By Sean Mitchell • 4 min read • Last week
Modulr appoints Jakub Zmuda & Mark Buitenhek for Europe
Fintech

Modulr appoints Jakub Zmuda & Mark Buitenhek for Europe

The payments firm is strengthening its European governance as it targets further growth across the region after reaching profitability last year.

By Sofiah Nichole Salivio • 3 min read • Last week
European SMBs lead peers in AI execution, study says
Data Analytics

European SMBs lead peers in AI execution, study says

Most SMBs remain stuck in AI pilots, but European firms are turning tools into routine operations faster than peers, the study found.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Framewerx launches Neuralwerx AI help desk for SMEs
Digital Transformation

Framewerx launches Neuralwerx AI help desk for SMEs

Small and medium-sized businesses could see faster IT fixes, as 92% of tickets were resolved within 15 minutes on the new platform.

By Joseph Gabriel Lagonsin • 3 min read • Last week
AI reshapes customer data, loyalty and marketing decisions
Data Protection

AI reshapes customer data, loyalty and marketing decisions

Better customer data is becoming essential as AI agents start to shape product discovery, loyalty and campaign choices in real time.

By Mark Tarre • 5 min read • Last week
A/NZ tech leaders warn AI governance lags adoption
Data Protection

A/NZ tech leaders warn AI governance lags adoption

Boards are rushing into AI deployments, but leaders say weak data governance and security gaps are now threatening trust and returns.

By Mark Tarre • 5 min read • Last week
AI reshapes work, safety & sales across Asia Pacific
Software-as-a-Service

AI reshapes work, safety & sales across Asia Pacific

Voice-first AI, stricter safety scrutiny and channel-led software models are reshaping how businesses in Asia Pacific work and manage risk.

By Mark Tarre • 5 min read • Last week
Emergent raises USD $130 million in AI app platform round
Software-as-a-Service

Emergent raises USD $130 million in AI app platform round

The funding values the platform at USD $1.5 billion as demand rises among small businesses building apps without coding skills.

By Joseph Gabriel Lagonsin • 4 min read • Last week
ARM Hub maps practical AI path for Australian factories
Robotics

ARM Hub maps practical AI path for Australian factories

Australian manufacturers could slash rework and compliance time if they embed AI in daily workflows, UTS-led research says.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Devolutions & Telegraph Ventures back Mizo in AI push
Software-as-a-Service

Devolutions & Telegraph Ventures back Mizo in AI push

The minority stake should help Mizo speed up AI ticket automation for managed service providers seeking to cut frontline support costs and delays.

By Joseph Gabriel Lagonsin • 4 min read • Last week
CSI acquires Qolo to expand embedded finance offering
Digital Transformation

CSI acquires Qolo to expand embedded finance offering

The deal gives community banks more tools to compete with larger rivals as demand rises for embedded finance, real-time payments and cash visibility.

By Karen Joy Bacudo • 4 min read • Last week

Stories from Other Regions

Small Business (SMB) stories

Small firms need AI training, not just access, says Hoang
Data Protection

Small firms need AI training, not just access, says Hoang

Small firms risk being left behind in the AI rush unless policymakers back training, data protection and fairer rules, Hoang told Congress.

By Joseph Gabriel Lagonsin • 4 min read • Last week
PFU launches ScanSnap Camera for mobile document scanning
Document Management

PFU launches ScanSnap Camera for mobile document scanning

The free feature widens access to document scanning on phones, giving home users and small firms a lower-cost route to digitisation.

By Sofiah Nichole Salivio • 4 min read • Last week
Australia backs new AI office as tech leaders urge standards
Digital Transformation

Australia backs new AI office as tech leaders urge standards

The new agency could shape how Australian firms adopt AI, with leaders warning that standards and security will decide whether gains outweigh risk.

By Mark Tarre • 8 min read • Last week
AI Appreciation Day spotlights India's growth stakes
Data Protection

AI Appreciation Day spotlights India's growth stakes

Indian firms and schools face a widening AI skills gap as leaders warn of productivity gains, job disruption and ethical risks.

By Sean Mitchell • 4 min read • Last week
Konica Minolta Australia named cloud print leader again
Software-as-a-Service

Konica Minolta Australia named cloud print leader again

Cloud print is becoming a mainstream priority as most organisations balance rising costs, hybrid-work security risks and data-governance concerns.

By Sean Mitchell • 4 min read • Last week