Shared services stories

DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.

Garney deepens Hyland tie-up to unify HR records in SAP SuccessFactors, aiming to cut manual work and bolster automation across its US operations.

Canada founders urged to buy local, back strategic start-ups and build resilient systems as speakers warn sovereignty talk is becoming too vague.

As Europe's strict e-invoicing rules bite, UK CFOs risk costly denial unless they treat compliance as core digital infrastructure.

Vistra and G-P unveil a single-contract route to shift firms smoothly from EOR hiring to fully fledged entities in overseas markets.

TMF reports GBP £32 million margin boost after deploying Enate's orchestration platform to streamline services and expand automation.

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.

Stuck in slow, manual AP? Here are five clear signs it is time to automate your back office and unlock a leaner, smarter finance team.

NetSuite debuts AI finance tools and a low-code integration platform to streamline closes, pricing, reporting and cross-app workflows.

Wipro launches a unified AI-led model to fuse consulting, transformation and operations across people, finance, supply chain and customer work.

US mid-market CFOs eye AI to free time for strategy but say adoption hinges on strict human oversight and verifiable audit trails.

Azets names Trevor Attridge Group CIO to spearhead global digital strategy, AI adoption and automation across its international operations.

Supervity launches its AP AI Command Centre to automate invoice-to-pay finance tasks, cutting processing times by 90% and boosting payment accuracy for firms.

Asia-Pacific leaders show the lowest confidence in AI effectiveness globally, yet 70% report steady ROI gains from current AI investments.