Service Cloud stories
Salesforce says AI to run 50% of customer service cases by 2027
Tue, 18th Nov 2025
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digital transformation
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cx
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martech
Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.
NiCE, Salesforce deepen AI partnership for unified service
Wed, 13th Aug 2025
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crm
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uc
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cx
NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.
Salesforce launches Agentforce 3 to boost enterprise AI
Wed, 25th Jun 2025
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crm
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siem
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hyperscale
Salesforce unveils Agentforce 3, enhancing control and visibility for enterprises to efficiently scale AI agents across operations amid rising global adoption.
Salesforce & Google enhance AI with expanded partnership
Tue, 25th Feb 2025
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data analytics
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digital transformation
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cx
Salesforce and Google have expanded their partnership to enhance AI capabilities, integrating Gemini models with Agentforce for improved customer interactions.
Salesforce & AWS team up to drive digital transformation in Australia
Tue, 17th Oct 2017
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data analytics
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digital transformation
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hyperscale
Salesforce partners with AWS to accelerate digital innovation in Australia, enhancing customer experiences with cloud infrastructure.