Self-service stories
Zoom unveils Virtual Agent 3.0 for complex CX tasks
Last week
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uc
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digital transformation
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cx
Zoom launches Virtual Agent 3.0 to automate complex, end-to-end customer journeys, promising higher first-contact resolution and transparency.
Beyond technology: How leadership drives contact centre performance
Last week
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uc
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digital transformation
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cx
Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.
NiCE report shows agentic AI transforming contact centres
Last month
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uc
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devops
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digital transformation
Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.
Smart Communications debuts AI tools for compliance-led CX
Last month
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document management
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digital transformation
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ecm
Smart Communications launches AI-powered tools to help regulated firms modernise customer communications, data capture and archiving at scale.
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BIXOLON, Printec power thermal receipt kiosks push
Fri, 23rd Jan 2026
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cx
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martech
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commerce systems
BIXOLON partners with Printec to standardise compact thermal printers in self-service and retail kiosks across Slovenia and wider Europe.
Canada partners with Coveo to modernise AI public services
Fri, 19th Dec 2025
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digital transformation
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cx
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martech
Canada signs MOU with Coveo to power digital public services, boost productivity and assert greater control over its data and systems.
CNCF launches new certification for cloud native engineers
Wed, 12th Nov 2025
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virtualisation
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open source
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cloud services
The CNCF has launched the Certified Cloud Native Platform Engineer credential to certify advanced platform engineering skills for enterprises.
Orbit Analytics unveils AI suite to boost business intelligence
Thu, 7th Aug 2025
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data analytics
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physical security
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erp
Orbit Analytics launches AirQuery Augmatica, an AI-powered suite boosting business intelligence by enabling faster, self-service analytics across enterprises.
Salesforce launches Agentforce 3 to boost enterprise AI
Wed, 25th Jun 2025
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crm
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siem
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hyperscale
Salesforce unveils Agentforce 3, enhancing control and visibility for enterprises to efficiently scale AI agents across operations amid rising global adoption.
Lallemand adopts self-service portal to end costly legacy orders
Thu, 24th Apr 2025
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paas
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digital transformation
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cx
Lallemand has launched a new B2B self-service portal powered by commercetools, replacing traditional ordering to boost efficiency and global scalability.
Oracle boosts HCM with new employee engagement features
Thu, 27th Mar 2025
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hcm
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ai
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productivity
Oracle has introduced new employee engagement features to its Fusion Cloud HCM platform, enhancing internal communication and event management capabilities.
NICE named leader in IDC's 2024 conversational AI report
Thu, 20th Mar 2025
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uc
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cx
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martech
NICE has been recognised as a Leader in the IDC MarketScape for Worldwide Conversational Intelligence and Analytics 2024, showcasing significant market innovation.
NICE unveils CXone Mpower Orchestrator for service AI
Wed, 19th Mar 2025
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uc
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cx
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martech
NICE has launched CXone Mpower Orchestrator, claiming it as the first solution for complete end-to-end automation in customer service via a single AI platform.