Scheduling stories

Modern call center agents with ai voice waveform face above desks

CommBox unveils Era AI Voice to transform call centres

Wed, 28th Jan 2026

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uc

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digital transformation

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cx

CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.

Elyos AI raises USD $13m to scale trade service agents

Mon, 19th Jan 2026

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saas

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uc

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rpa

Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.

Modern contact centre customer service agents ai neural network collaboration tech

Calabrio launches AI-driven workforce solution for contact centres

Tue, 16th Sep 2025

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genai

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ai

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agentic ai

Calabrio unveils Workforce Intelligence, an AI-powered platform enhancing contact centre operations with real-time adaptability and improved agent performance.

Consilium launches UniCRM for contact centre operations

Thu, 8th May 2025

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crm

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uc

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cx

Consilium Software has launched UniCRM, a new platform that unifies Help Desk, Collections, and Telemarketing to boost contact centre efficiency and customer experience.

Oracle acquires Next Technik for Field Service Management solutions

Mon, 23rd Oct 2023

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martech

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erp

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software development

Oracle revolutionizes field service sector with acquisition of Next Technik, enhancing efficiencies and customer satisfaction for NetSuite users.

Appointment scheduling software market to reach $786.2 million by 2030

Thu, 29th Dec 2022

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supply chain

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ai

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scheduling

Technological advancements such as artificial intelligence and machine learning provide significant growth opportunities in the forecast period.

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