IT Brief Canada - Technology news for CIOs & IT decision-makers

Process automation stories - Page 3

Modern office ai workflows chat support automating it hr tasks

ServiceNow unveils Autonomous Workforce & EmployeeWorks

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ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.
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Notion unveils Custom Agents to automate team workflows

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Notion rolls out Custom Agents, AI teammates that automate recurring workflows for Business and Enterprise users in a public beta launch.
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Talkdesk debuts AI workflow tools to automate email CX

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Talkdesk unveils Automation Flows and extends Autopilot to email, promising end-to-end AI handling of complex, multi-system CX workflows.
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Xero adds richer credit note webhooks for developers

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Xero rolls out richer credit note webhooks so developers can ditch heavy polling, cut API traffic and get faster, event-driven updates.
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TMF boosts margins by GBP £32m with Enate platform

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TMF reports GBP £32 million margin boost after deploying Enate's orchestration platform to streamline services and expand automation.
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Nintex updates K2 on-prem platform for secure workflows

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Nintex refreshes its K2 on-prem platform with new custom UI controls, accessibility upgrades and deeper diagnostics for secure workflows.
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AI in cloud ERP to speed finance close by 30% by 2028

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AI-enabled cloud ERP could cut finance close times by 30% by 2028, as Gartner tips modular, automated systems to reshape CFO agendas.
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Hyland expands AI agents to boost enterprise workflows

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Hyland expands AI agents and content tools to accelerate workflow automation, tackle unstructured data and unify access across repositories.
Ai robot streamlining hospital admin paperwork and records office

UiPath unveils agentic AI to streamline healthcare admin

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UiPath launches agentic AI tools to summarise medical records, cut claim denials and speed prior authorisation in strained healthcare admin.
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Collage adds embedded payroll to Canadian HR platform

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Collage teams with Nmbr to launch embedded Canadian payroll, integrating HR, benefits and pay into a single broker-focused platform.
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SUSE buys Losant to boost open source industrial IoT

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SUSE acquires Industrial IoT platform Losant, vowing to open source the tech as it expands from edge infrastructure into automation software.
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Fleets test AI as ageing vehicles drive up costs

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Fleet operators cautiously trial AI to tame rising costs as ageing vehicles and maintenance bottlenecks drive up downtime and service spend.
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UiPath secures five spots in G2 2026 Best Software Awards

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UiPath lands five places in G2's 2026 Best Software Awards, spanning AI, development, IT management and global seller categories.
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Cubic keeps SAP ECC core, backs AI with Rimini Street

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Cubic shuns SAP S/4HANA upgrade, keeps ECC core and taps Rimini Street support to fund ERP modernisation, automation and AI projects.
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Anthropic rolls out Claude Sonnet 4.6 at same prices

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Anthropic launches Claude Sonnet 4.6 with major coding and computer-use upgrades, keeping pricing flat at USD $3 and USD $15 per million tokens.
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Sage adds AI to Intacct for faster, clearer finance work

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Sage has embedded new AI tools in Sage Intacct to speed period-end close, sharpen cash visibility and cut manual finance workloads.
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Sage adds new AI tools to boost Intacct finance teams

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Sage unveils new AI tools in Intacct to speed finance closes, sharpen cash visibility and cut manual work across mid-sized organisations.
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Cognizant deepens Google Cloud pact for agentic AI

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Cognizant is expanding its Google Cloud partnership to accelerate enterprise deployment of agentic AI using Gemini Enterprise at scale.
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NiCE report shows agentic AI transforming contact centres

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Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.
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Ramp unveils AI Accounting Agent to speed month-end close

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Ramp launches an AI Accounting Agent that codes transactions, handles accruals and reconciles ERP data to speed up the month-end close.