IT support stories - Page 2

ServiceNow buys AI assistant specialist Moveworks to create a single conversational 'front door' into automated workflows across the enterprise.

SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.

Riverbed launches Aternity Self-Service, an Agentic AI tool that automates diagnosis and fixes for common workplace IT issues.

Firms that embed AI in digital workplace tools are twice as likely to beat revenue goals, as gaps widen with slower-moving rivals.

Zendesk integrates AI-powered support tools into Microsoft 365, enabling seamless employee service in IT, HR and Finance within familiar apps.

Rackspace Technology launches AI Launch Pad, a private-cloud service to help businesses overcome AI adoption challenges and boost returns across sectors.

Silicon Labs cuts annual SAP support costs by 50% through a multi-year deal with Rimini Street, enhancing system stability and AI-driven ERP upgrades.

SOTI upgrades its ONE Platform to enhance device security, speed, and operational visibility, helping retailers boost efficiency and meet rising consumer expectations.

A SolarWinds survey reveals user error as the top IT issue, disrupting work for 33% of global IT professionals surveyed.

TeamViewer and Salesforce have unveiled an AI-powered integration for IT support, aiming to streamline remote assistance and boost digital workplace productivity.

SOTI upgrades its ONE Platform to reduce mobile device downtime, helping Canadian transport and logistics workers reclaim lost hours and ease work stress.

Korean broadcaster KBS cuts SAP maintenance costs by 50% through Rimini Street support, redirecting savings to boost AI initiatives in its TV operations.

ManageEngine adds digital employee experience tools to Endpoint Central, enabling IT teams to proactively tackle performance issues and enhance workplace productivity.

Specops uReset now supports cloud-only Entra ID, enabling 24/7 self-service password resets and reducing IT help desk password-related calls.

ManageEngine introduces DEX tools in Endpoint Central to help IT teams proactively fix issues, cutting support tickets and boosting employee productivity.

TrustedTech rebrands to focus on Microsoft cloud and AI services, driving an eleven-fold revenue increase and expanding enterprise support across UK and US markets.

BeyondTrust enhances remote support with FIPS 140-2 and CJIS compliance, aiding public sector IT teams in meeting stringent security standards without VPNs.

TeamViewer unveils AI-powered TeamViewer Intelligence to speed up IT support via real-time automation and enhanced session insights for global users.

NTT DATA is the exclusive advisory partner for Plug and Play's AI Centres of Excellence across North America, supporting startups and corporates with AI innovation.

Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.