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Freshworks data shows after-hours IT support gap widens
Multi-factor authentication

Freshworks data shows after-hours IT support gap widens

Freshworks data shows nearly half of IT support tickets now arrive after hours as hybrid work leaves service desks struggling to keep up.

By Sofiah Nichole Salivio • 4 min read • Yesterday
LogicMonitor expands AI-led IT ops platform in ANZ
Hybrid Cloud

LogicMonitor expands AI-led IT ops platform in ANZ

LogicMonitor adds Catchpoint-backed capabilities to its AI-led IT operations platform, promising governed automation across Australia and New Zealand.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
DXC launches OASIS for AI-era managed services oversight
Digital Transformation

DXC launches OASIS for AI-era managed services oversight

DXC unveils OASIS, a managed services model that uses AI agents and human oversight to give enterprises real-time control across legacy IT estates.

By Mark Tarre • 4 min read • 3 days ago
Ntt Data launches AI agent for multivendor IT estates
Hybrid Cloud

Ntt Data launches AI agent for multivendor IT estates

NTT DATA launches Software Defined Infrastructure Services Agent to help enterprises manage multivendor IT estates with natural language prompts.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Elastic adds Prometheus ingestion & PromQL in Kibana
Virtualisation

Elastic adds Prometheus ingestion & PromQL in Kibana

Elastic brings native Prometheus ingestion and PromQL to Kibana in technical preview, aiming to simplify incident response for SREs.

By Mark Tarre • 3 min read • Last week
ServiceNow & Google Cloud widen AI agent partnership
Data Analytics

ServiceNow & Google Cloud widen AI agent partnership

ServiceNow and Google Cloud deepen AI tie-up as quarterly subscription revenue rises 19% and guidance is lifted after strong contract wins.

By Sean Mitchell • 4 min read • Last week
IP Fabric launches MCP server for network operations
Firewalls

IP Fabric launches MCP server for network operations

IP Fabric unveils a governed MCP server for network operations, aiming to let enterprises use AI safely for troubleshooting, compliance and change planning.

By Catherine Knowles • 4 min read • Last week
Gigamon launches AI tools as observability market grows
Virtualisation

Gigamon launches AI tools as observability market grows

Gigamon rolls out AI traffic intelligence and agentic observability software as IDC sees the network monitoring market reaching USD $4.39 billion by 2029.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Datadog launches GPU Monitoring to cut AI compute costs
Software-as-a-Service

Datadog launches GPU Monitoring to cut AI compute costs

Datadog rolls out GPU Monitoring worldwide as AI teams race to rein in soaring compute bills and spot idle capacity across model workloads.

By Mark Tarre • 4 min read • Last week
Elastic launches MCP apps for security & observability
Virtualisation

Elastic launches MCP apps for security & observability

Elastic launches MCP apps for security, observability and search, letting teams triage alerts, hunt threats and analyse data inside Claude and Copilot.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Cisco launches sovereign infrastructure portfolio across EMEA
Firewalls

Cisco launches sovereign infrastructure portfolio across EMEA

Cisco rolls out sovereign infrastructure portfolio and expanded support for air-gapped on-premises systems across EMEA as data control demands intensify.

By Sofiah Nichole Salivio • 3 min read • Last week
Equinix launches Fabric Intelligence for AI networks
Unified Communications

Equinix launches Fabric Intelligence for AI networks

Equinix adds AI-driven network controls as enterprises race to scale distributed workloads.

By Kaleah Salmon • 4 min read • Last month
N-able adds cloud disaster recovery service for MSPs
Data Protection

N-able adds cloud disaster recovery service for MSPs

N-able widens Cove Data Protection with cloud-hosted Disaster Recovery as a Service for MSPs and IT teams facing cyberattacks and outages.

By Sofiah Nichole Salivio • 3 min read • Last month
AI shifts IT roles towards orchestration, SolarWinds says
Hybrid Cloud

AI shifts IT roles towards orchestration, SolarWinds says

SolarWinds research finds AI is pushing IT staff into more strategic oversight, as governance and trust become key to using new tools effectively.

By Sofiah Nichole Salivio • 4 min read • Last month
AI code needs production debugging, Lightrun report finds
DevOps

AI code needs production debugging, Lightrun report finds

Lightrun says 43% of AI-generated code still needs production debugging, with leaders warning that limited runtime visibility is slowing adoption.

By Shannon Williams • 4 min read • Last month
Splashtop launches unified IT platform for endpoints
Endpoint Protection

Splashtop launches unified IT platform for endpoints

Splashtop unveils AI-assisted endpoint platform for IT teams, blending patching, remote support and security alerts in one console.

By Shannon Williams • 3 min read • Last month

Stories from Other Regions

SA Power Networks boosts cyber resilience with Tanium
Data Protection

SA Power Networks boosts cyber resilience with Tanium

SA Power Networks expands Tanium rollout to speed vulnerability fixes and cut manual patching across South Australia's electricity network.

By Sean Mitchell • 4 min read • Last week
ControlUp tops USD $100 million ARR & becomes unicorn
Digital Transformation

ControlUp tops USD $100 million ARR & becomes unicorn

ControlUp crosses USD $100 million ARR as enterprise demand, channel growth and AI-driven endpoint management push the London firm into unicorn territory.

By Karen Joy Bacudo • 4 min read • Last month