IT operations management Stories

Global Stories

IT operations management stories

TekWurx joins Park Place as Entuity partner for IT

The tie-up aims to help hybrid IT teams pinpoint outage impact faster by linking network alerts to business service context.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Software-as-a-Service

Sectigo appoints Ian Hassard as Chief Product Officer

The hire comes as shorter certificate lifespans and surging machine identities are raising operational risk for enterprises worldwide.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Software-as-a-Service

Dabble moves observability to Grafana Cloud for growth

The switch is meant to cut outage response times and keep observability costs from rising as the betting group expands across three markets.

By Sean Mitchell • 4 min read • 4 days ago

Data Analytics

Wipro renews ABB digital workplace deal with AI push

AI-led support will now cover ABB staff worldwide, as Wipro extends a long-running workplace contract to automate device management and service desk tasks.

By Sofiah Nichole Salivio • 3 min read • 4 days ago

Software-as-a-Service

Microsoft 365 readiness gaps worry MSPs as AI demand grows

Only 3% of MSPs said every client tenant is Copilot-ready, despite AI governance becoming the fastest-growing request.

By Sofiah Nichole Salivio • 5 min read • 5 days ago

Software-as-a-Service

SolarWinds names new Finance Chief as CEO plans exit

Leadership changes at SolarWinds will shape its next AI push, with a new finance chief in place and a chief executive handover under way.

By Mark Tarre • 3 min read • Last week

Software-as-a-Service

Coralogix adds Macquarie Capital in Series F extension

Macquarie Capital Venture Capital will help Coralogix expand in Australia and New Zealand as enterprise demand for observability tools rises.

By Karen Joy Bacudo • 4 min read • Last week

Malware

Citrix launches dual-boot UniconOS for Windows recovery

Organisations can restore access to apps within minutes after ransomware or failed updates, without relying on spare hardware or reimaging.

By Joseph Gabriel Lagonsin • 4 min read • Last week

DevOps

SRE teams take on wider AI oversight in production

AI rollouts are pushing SRE and platform teams to monitor models, manage incidents and fill governance gaps in production.

By Mark Tarre • 4 min read • Last week

Digital Transformation

Auvik promotes Daniel Ochoa to Chief Revenue Officer

The appointment signals Auvik's push to sell more AI tools and expand through partners as it targets growth across existing accounts and new markets.

By Sofiah Nichole Salivio • 4 min read • Last month

AIOps

DXC launches AI workplace service to cut support calls

Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Citrix adds managed observability & developer services

Enterprises can now monitor workspace telemetry and spin up secure cloud development environments without adding more infrastructure to run.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Autonomous IT boom fuelling LogicMonitor's APAC growth

APAC customers are fuelling LogicMonitor's AI growth, with Australia among the earliest adopters of its Edwin AI platform.

By David Shilovsky • 4 min read • Last month

Software-as-a-Service

Unit4 appoints Stuart Nash as Chief Operating Officer

Customers at Unit4 are set to see faster support and tighter systems integration as Stuart Nash takes charge of service and IT operations.

By Mark Tarre • 3 min read • Last month

Software-as-a-Service

Acronis launches AI tools for managed service providers

Managed service providers are being given one environment for automation and ticket handling as Acronis seeks to reduce manual workloads and boost margins.

By Sofiah Nichole Salivio • 5 min read • Thu, 30th Jul 2026