Intelligent automation stories

Jack Rankin hails ArvatoConnect’s AI push in Datchet as a way to reshape customer service while keeping skilled jobs rooted in the UK.

UK online pharmacy MedExpress is automating up to one million monthly patient letters after deploying Quadient’s cloud-based Impress platform.

Manhattan rolls out embedded AI agents across its Active suite, promising real-time automation and custom agent creation for retailers.

AI document tools slash manual workloads at Wellington City Council and Fire and Emergency New Zealand, boosting compliance and payment speed.

AI data management is set to surge to USD $239.15bn by 2034 as cloud, streaming data and governance needs reshape enterprise data strategy.

Uncoordinated AI rollouts risk creating costly “AI sprawl” and waste by 2026, with Nintex warning trust and governance are lagging.

UK businesses are set to roll out agentic AI across tax and finance in 2026 as cost pressures force a reset on processes and investment.

Nintex warns enterprise agentic AI will face a 2026 reality check, with tighter budgets, targeted use cases and tougher governance.

Progress predicts 2026 will mark a shift from AI pilots to orchestrated, governed platforms, widening the gap between leaders and laggards.

Sage predicts mid-sized firms will embrace AI automation, sector-specific software and a more strategic, data-led role for finance by 2026.

UnderwriteMe debuts its automated Claims Engine with Zurich Australia, unifying underwriting and claims on one platform to speed decisions.

Zespri taps SAP cloud to automate over NZD $70m in annual quality claims, slashing processing times and boosting consistency worldwide.

Salesforce launches an AI Fluency Playbook to help build ‘agentic enterprises’, guiding staff to work effectively with AI agents at scale.

Informatica from Salesforce is named a Leader in Gartner’s 2025 Magic Quadrant for Data Integration Tools, its 20th straight year on top.

Finance chiefs warn 2026 AI tools must be fully auditable and data‑driven, with ‘prove it’ tests replacing hype in buying decisions.

Finance chiefs are set to move from AI pilots to strict ROI-driven hyperautomation and predictive fraud prevention by 2026, Gogar says.

SOTI predicts AI, automation and on-device intelligence will overhaul how Australian retailers, logistics and healthcare manage mobility by 2026.

Johnson Controls to spend S$60m expanding its Singapore Innovation Centre to develop AI-ready, energy-efficient cooling for data centres.

Technology leaders warn 2026 will be a make-or-break year as businesses demand tangible AI value, workflow redesign and tighter security.

SLK named Major Contender in Everest Group 2025 AI app transformation ranking as enterprises rush to modernise legacy tech for AI at scale.