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Employee Experience (EX) stories

Qualtrics appoints Mike Potter as Chief Technology Officer
Data Analytics

Qualtrics appoints Mike Potter as Chief Technology Officer

The hire signals Qualtrics is sharpening its engineering push as it builds systems to process experience data in real time and scale its AI platform.

By Joseph Gabriel Lagonsin • 3 min read • 4 days ago
Australian firms see AI IT gains but still demand oversight
Network Infrastructure

Australian firms see AI IT gains but still demand oversight

Despite strong returns from AI in IT, most Australian organisations still insist on human sign-off before systems can make operational decisions.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Employees back AI but say leaders lack clear direction
Digital Transformation

Employees back AI but say leaders lack clear direction

Employees feel more productive using AI, but many say they still lack clear guidance on how it fits company goals and career paths.

By Raphael Veloso • 5 min read • Last week
Jabra launches retail headset & cloud management platform
Unified Communications

Jabra launches retail headset & cloud management platform

Retailers can now centralise headset fleets across stores as Jabra's new platform aims to cut IT support demands and speed frontline communications.

By Raphael Veloso • 4 min read • Last week
TeamViewer adds automations to cut repeat IT fixes
IT Automation

TeamViewer adds automations to cut repeat IT fixes

IT teams could cut repeat fixes as TeamViewer links validated resolutions to automated workflows and a single review workspace.

By Raphael Veloso • 4 min read • Last week
Betterworks adds AI tools to boost workforce readiness
Software-as-a-Service

Betterworks adds AI tools to boost workforce readiness

Employers could spot skills gaps sooner as Betterworks links meeting analysis with development plans and learning tools.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Omnissa appoints Amit Singh as Chief Executive Officer
Software-as-a-Service

Omnissa appoints Amit Singh as Chief Executive Officer

The appointment comes as Omnissa looks to bolster its position in endpoint management software amid the rise of AI agents in workplaces.

By Sofiah Nichole Salivio • 5 min read • Last week
Thryv says AI is redefining women’s tech leadership
Software-as-a-Service

Thryv says AI is redefining women’s tech leadership

AI is pushing women in small businesses into technology leadership roles, as Thryv says customer and operations experience now counts more.

By Sofiah Nichole Salivio • 5 min read • Last month
Josh Bersin launches Jupiter for Galileo HR assistant
Software-as-a-Service

Josh Bersin launches Jupiter for Galileo HR assistant

It aims to cut hallucinations and give HR teams faster, cited answers inside Copilot, Workday and other workplace systems.

By Sofiah Nichole Salivio • 5 min read • Last month

Stories from Other Regions

Employee Experience (EX) stories

Cognizant named to Newsweek's admired workplaces list
Human Capital Management

Cognizant named to Newsweek's admired workplaces list

The repeat honour could help Cognizant recruit talent as it expands AI training and plans to hire 1,500 US college graduates.

By Mara Sugue • 4 min read • Last week
Reward Gateway Edenred launches Engage employee app
Software-as-a-Service

Reward Gateway Edenred launches Engage employee app

Frontline staff may gain easier access to benefits and recognition as the new app bundles workplace services into one mobile platform.

By Mara Sugue • 2 min read • Last week
Westcon-Comstor named among UK's best workplaces in tech
Hybrid Cloud

Westcon-Comstor named among UK's best workplaces in tech

The ranking reflects employee feedback on trust, job satisfaction and work-life balance as tech firms battle for talent and retention.

By Raphael Veloso • 3 min read • Last week
Zendesk names Rachita Sundar as Chief Financial Officer
Software-as-a-Service

Zendesk names Rachita Sundar as Chief Financial Officer

Greater scrutiny over AI spending will fall on Zendesk's finance team as Rachita Sundar takes over as Chief Financial Officer.

By Joseph Gabriel Lagonsin • 4 min read • Last week
TeamViewer adds automations to speed endpoint fixes
Software-as-a-Service

TeamViewer adds automations to speed endpoint fixes

IT teams could cut repetitive support work as validated fixes are turned into automated workflows for recurring endpoint faults.

By Joseph Gabriel Lagonsin • 4 min read • Last week
The AI adoption metric most IT teams aren't tracking
Data Protection

The AI adoption metric most IT teams aren't tracking

Boards are increasingly demanding proof that AI spending is working, yet usage figures alone can leave IT unable to explain poor uptake.

By Sofiah Nichole Salivio • 5 min read • Last week
Lumera warns legacy systems hold back group protection
Data Analytics

Lumera warns legacy systems hold back group protection

Fragmented administration platforms are making it harder for UK group protection insurers to cut manual work and connect with employers.

By Sofiah Nichole Salivio • 3 min read • Last week
Empowering frontline managers with the right workforce data
Digital Transformation

Empowering frontline managers with the right workforce data

Poor visibility is leaving frontline managers exposed to compliance breaches, higher labour costs and more stress when shifts change.

By Matthew Kane • 4 min read • Last week
Humanforce named major contender in two Everest tests
Data Analytics

Humanforce named major contender in two Everest tests

The dual Everest Group recognition strengthens Humanforce's push to sell a broader HCM suite to frontline employers in regulated sectors.

By Mara Sugue • 4 min read • Last month