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Customer Support Stories - Page 34

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Customer Support stories

Global Stories

Customer Support stories

Most UK mid-sized firms plan finance software switch soon
Data Analytics

Most UK mid-sized firms plan finance software switch soon

A survey reveals 93% of UK and Ireland mid-sized firms plan to switch finance software soon, seeking balance between cost, complexity and functionality.

By Shannon Williams • 4 min read • Thu, 9th Oct 2025
NTT DOCOMO Ventures invests in HappyRobot's AI worker platform
Digital Transformation

NTT DOCOMO Ventures invests in HappyRobot's AI worker platform

NTT DOCOMO Ventures has invested in US firm HappyRobot, whose AI Worker platform automates tasks like calls and emails, boosting enterprise efficiency.

By Jed Nykolle Harme • 3 min read • Thu, 9th Oct 2025
AI-driven platforms drive efficiency & service quality gains
Unified Communications

AI-driven platforms drive efficiency & service quality gains

Organisations using NiCE's AI-driven CXone Mpower platform report faster response times, better service quality, and improved staff efficiency across sectors.

By Sean Mitchell • 4 min read • Tue, 7th Oct 2025
Snowflake debuts Cortex AI to unify data for financial services
Data Analytics

Snowflake debuts Cortex AI to unify data for financial services

Snowflake unveils Cortex AI for Financial Services to unify data ecosystems, enabling secure AI model deployment and integration with top industry platforms.

By Melvin Hipolito • 5 min read • Fri, 3rd Oct 2025
OutSystems launches Agent Workbench for unified enterprise AI
Digital Transformation

OutSystems launches Agent Workbench for unified enterprise AI

OutSystems launches Agent Workbench, a platform enabling enterprises to deploy and manage AI agents, improving workflows and digital experiences across sectors.

By Catherine Knowles • 4 min read • Wed, 1st Oct 2025
Zoom unveils AI upgrades for sales, service & event platforms
Unified Communications

Zoom unveils AI upgrades for sales, service & event platforms

Zoom rolls out AI upgrades across sales, service and events platforms, enhancing automation, personalised engagement and operational efficiency by 2026.

By Catherine Knowles • 4 min read • Fri, 19th Sep 2025
Gen Z demands instant service & social shopping from retailers
Customer Experience

Gen Z demands instant service & social shopping from retailers

Gen Z demands instant replies within 15 minutes and prefers social shopping on apps like Instagram and TikTok, pushing retailers to adopt AI and automation.

By Kaleah Salmon • 4 min read • Thu, 18th Sep 2025
Samsung expands remote appliance service to 122 countries worldwide
Customer Experience

Samsung expands remote appliance service to 122 countries worldwide

Samsung has rolled out its Home Appliances Remote Management service to 122 countries, supporting 17 languages for smarter, remote appliance care.

By Melvin Hipolito • 3 min read • Wed, 17th Sep 2025

Stories from Other Regions

Customer Support stories

AI in customer service: balancing technology & the human touch
Customer Experience

AI in customer service: balancing technology & the human touch

UK firms embrace AI to support, not replace, customer service agents, blending tech with empathy for better CX and stronger customer loyalty in 2025.

By Shannon Williams • 4 min read • Fri, 10th Oct 2025
UK shoppers demand personalised retail experiences across channels
Customer Experience

UK shoppers demand personalised retail experiences across channels

Over half of UK shoppers find retail communications too generic, with 60% calling them irrelevant, highlighting a need for personalised experiences across channels.

By Shannon Williams • 3 min read • Thu, 2nd Oct 2025
Australian insurers using AI to manage extreme weather claims
Data Analytics

Australian insurers using AI to manage extreme weather claims

Australian insurers face over AUD $1.8bn in weather claims in early 2025 amid rising extreme events, boosting AI use to manage surges and fraud.

By Shannon Williams • 5 min read • Thu, 2nd Oct 2025
Moreton Bay launches free digital tools for 1,000 businesses
Financial Systems

Moreton Bay launches free digital tools for 1,000 businesses

Moreton Bay offers 1,000 local businesses six months of free access to Xero and Constant Contact digital tools with training to boost growth and profits.

By Melania Watson • 3 min read • Wed, 1st Oct 2025
Australian consumer loyalty hinges on trust & service quality
Data Protection

Australian consumer loyalty hinges on trust & service quality

Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.

By Kaleah Salmon • 4 min read • Wed, 1st Oct 2025
How to choose the right AI contact centre platform in 2026
Unified Communications

How to choose the right AI contact centre platform in 2026

Choosing an AI-powered contact centre platform in 2026 is vital for businesses aiming to enhance customer experience and support future growth effectively.

By Audrey William from Crayon IQ and Michael Clark from CXTT Consulting • 4 min read • Wed, 1st Oct 2025
Regulations & AI reshape customer experience in Australia
Digital Transformation

Regulations & AI reshape customer experience in Australia

Recent APRA rules and rising outages have pushed Australian firms to prioritise reliable, AI-driven customer experiences over mere interface design.

By Kaleah Salmon • 4 min read • Thu, 25th Sep 2025
Is your job safe from AI
Robotics

Is your job safe from AI

Up to 8 million UK jobs could be exposed to AI, but roles relying on empathy, judgement and creativity appear far safer.

By Staff Writer • 8 min read • Wed, 24th Sep 2025
Australian businesses use AI to halve call centre waiting times
Customer Experience

Australian businesses use AI to halve call centre waiting times

Australian businesses are leveraging AI technology to halve call centre waiting times, boosting customer service and employee satisfaction across the sector.

By Shannon Williams • 3 min read • Sun, 21st Sep 2025