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Customer Support Stories - Page 29

Global Stories

Customer Support stories

Google launches Gemini CX AI to unite retail journeys
Unified Communications

Google launches Gemini CX AI to unite retail journeys

Google Cloud unveils Gemini CX AI platform to link retail and restaurant shopping, service and ordering into one joined-up experience.

By Mark Tarre • 5 min read • Mon, 12th Jan 2026
Retailers warned of post-holiday surge in chargebacks
Data Analytics

Retailers warned of post-holiday surge in chargebacks

Retailers urged to brace for early-year spike in chargebacks as mobile shopping and buy now, pay later fuel record US holiday spend.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 10th Jan 2026
Logitech issues manual macOS patches after apps fail
Gaming

Logitech issues manual macOS patches after apps fail

Logitech users on macOS must install manual patches for Options+ and G Hub after an expired certificate stopped both apps from launching.

By Mark Tarre • 4 min read • Sat, 10th Jan 2026
Gallagher named Global Elite Partner by Convergint
Partner Programmes

Gallagher named Global Elite Partner by Convergint

Gallagher Security secures Convergint Global Elite Partner status, deepening their worldwide alliance on integrated physical security solutions.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Freshworks hires Kady Srinivasan as AI era marketing chief
Software-as-a-Service

Freshworks hires Kady Srinivasan as AI era marketing chief

Freshworks names AI-focused marketer Kady Srinivasan as CMO to sharpen its global brand and go-to-market engine in crowded SaaS markets.

By Sean Mitchell • 4 min read • Thu, 8th Jan 2026
Conviva adds AI pattern analytics to customer journeys
Unified Communications

Conviva adds AI pattern analytics to customer journeys

Conviva expands Digital Product Insights with AI-driven pattern analytics, unifying journeys across apps, websites and conversational agents.

By Sofiah Nichole Salivio • 5 min read • Thu, 8th Jan 2026
Cloud security firms, Brivo & Eagle Eye, form AI security giant
Software-as-a-Service

Cloud security firms, Brivo & Eagle Eye, form AI security giant

Brivo and Eagle Eye Networks will merge under the Brivo name to create what they claim is the world's largest AI cloud security platform.

By Catherine Knowles • 4 min read • Thu, 8th Jan 2026
Simwood links WhatsApp voice with global carrier tools
Unified Communications

Simwood links WhatsApp voice with global carrier tools

Simwood launches WhatsApp Business voice integration, linking Teams, SIP and UCaaS tools to more than three billion WhatsApp users.

By Mark Tarre • 4 min read • Wed, 7th Jan 2026
Freshworks adds AI tools to streamline customer service
Software-as-a-Service

Freshworks adds AI tools to streamline customer service

Freshworks rolls out new AI tools for Freshdesk to unify channels, cut agent drudgery and boost resolution speeds for service teams.

By Kaleah Salmon • 5 min read • Tue, 6th Jan 2026
Snowflake and Anthropic sign USD $200m AI agents deal
Data Analytics

Snowflake and Anthropic sign USD $200m AI agents deal

Snowflake and Anthropic deepen their Claude tie-up with a USD $200m deal to power regulated, enterprise-ready AI agents worldwide.

By Sofiah Nichole Salivio • 4 min read • Mon, 5th Jan 2026
Study finds value for money trumps price in eCommerce
Data Analytics

Study finds value for money trumps price in eCommerce

Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.

By Catherine Knowles • 4 min read • Thu, 18th Dec 2025

Stories from Other Regions

Customer Support stories

NZ firms lift tech spend as AI shifts from trials to scale
Disaster Recovery

NZ firms lift tech spend as AI shifts from trials to scale

New Zealand firms plan bigger tech budgets as optimism grows, shifting AI from pilots to scaled deployments despite talent and cyber strains.

By Mark Tarre • 6 min read • Fri, 9th Jan 2026
8x8 buys Maven Lab to boost APAC CPaaS & messaging
Unified Communications

8x8 buys Maven Lab to boost APAC CPaaS & messaging

8x8 buys Singapore-based Maven Lab to scale APAC CPaaS, folding Moobidesk into its CX platform for richer, multi-channel messaging.

By Mark Tarre • 4 min read • Thu, 8th Jan 2026
ANNA Money secures GBP £10m debt to scale AI tax app
Digital Transformation

ANNA Money secures GBP £10m debt to scale AI tax app

ANNA Money secures GBP £10m growth debt from Flashpoint to scale its AI-driven tax app ahead of the UK's 2026 Making Tax Digital shift.

By Catherine Knowles • 4 min read • Mon, 29th Dec 2025
SquadStack.ai unveils in-app voice AI to cut drop-offs
Customer Experience

SquadStack.ai unveils in-app voice AI to cut drop-offs

SquadStack.ai launches in-app voice AI assistant to guide users in real time, aiming to curb high-intent drop-offs across key digital journeys.

By Catherine Knowles • 4 min read • Sat, 27th Dec 2025
Omada unveils AI identity governance plan & MCP tool
Digital Transformation

Omada unveils AI identity governance plan & MCP tool

Omada sets out plan to govern AI and machine identities across enterprises and debuts an MCP Server to safely plug agents into IGA data.

By Kaleah Salmon • 4 min read • Tue, 23rd Dec 2025
Alteryx names Bill Tabbit-Humphrey as Chief Customer Officer
Software-as-a-Service

Alteryx names Bill Tabbit-Humphrey as Chief Customer Officer

Alteryx appoints veteran customer experience leader Bill Tabbit-Humphrey as Chief Customer Officer to steer post-sale AI analytics strategy.

By Kaleah Salmon • 4 min read • Mon, 22nd Dec 2025
AONMeetings to launch low-cost video calls in India
Unified Communications

AONMeetings to launch low-cost video calls in India

AONMeetings to launch browser-based video calls in India within two weeks, with local plans from INR ₹169 a month including webinars.

By Kaleah Salmon • 4 min read • Mon, 22nd Dec 2025