Customer Support stories - Page 2

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OutSystems named G2 Leader for enterprise AI agents

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cx

OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.

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VAST Data unveils Foundation Stacks for NVIDIA AI OS

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hybrid cloud

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open source

VAST Data unveils Foundation Stacks, turning NVIDIA AI Blueprints into production-ready pipelines on its AI Operating System.

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OpenAI drops ChatGPT checkout to pursue agent vision

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martech

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commerce systems

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supply chain

OpenAI abandons in-chat checkout for ChatGPT, pivoting to web‑navigating shopping agents and referral-led partnerships with retailers.

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Qualtrics named Leader in 2026 Gartner VoC Quadrant

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cloud security

Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.

SonicWall revamps partner programme & appoints CRO

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firewalls

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network security

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partner programmes

SonicWall overhauls its SecureFirst Partner Program and appoints Patrick O'Donnell as CRO to drive partner-led sales and managed services.

Sinch unveils Voice Relay to power AI-driven calls

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digital transformation

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Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.

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Zendesk to acquire Forethought in agentic AI expansion

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digital transformation

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cx

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martech

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

AI ambition outpaces readiness for smaller businesses

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data protection

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manufacturing

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data analytics

SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.

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Zapier data shows AI is now infrastructure for leads

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crm

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digital transformation

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cx

Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.

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Zendesk to buy Forethought in agentic AI expansion drive

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uc

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digital transformation

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cx

Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.

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Google debuts Gemini Embedding 2 multimodal AI model

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digital transformation

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physical security

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data privacy

Google has launched Gemini Embedding 2, a multimodal AI model that unifies search and analysis across text, images, video, audio and documents.

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SIOS wins triple honours for leadership & support teams

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dr

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hybrid cloud

SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.

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RingCentral unveils AIR Pro no-code AI contact agents

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data analytics

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digital transformation

RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.

Salesforce unveils Agentforce AI-powered contact centre

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crm

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data analytics

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

Dify raises USD $30m to scale open-source AI workflows

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partner programmes

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rpa

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risk & compliance

Dify secures USD $30m to expand its open-source platform for production-ready AI agent workflows across global enterprise teams.

Quiq hires Jen Grant as CMO to drive scaled AI agents

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uc

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digital transformation

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Quiq names Jen Grant chief marketing officer to steer strategy as enterprises move AI agents from pilots to large-scale customer use.

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AI reshapes jobs as firms battle data & governance

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devops

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manufacturing

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data analytics

AI is boosting jobs and returns for many firms, but poor data readiness, governance gaps and shadow tools threaten to stall progress.

How phone verification keeps customer data accurate

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digital transformation

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mfa

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cx

Learn simple and scalable ways to check if a phone number is active, improve data accuracy and keep your customer communications on track.

Indian women software developers collaborating open office

WaveMaker women urge shared support to 'Give to Gain'

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devops

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apm

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lcnc

WaveMaker women leaders call for shared support at home and work, saying inclusive cultures help teams 'Give to Gain' and drive innovation.

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Deskpro brings cloud & VPC help desks to AWS shopfront

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uc

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data protection

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private cloud

Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.