Customer Support stories - Page 10

Kore.ai has unveiled AI for Process, a no-code platform designed to revolutionise enterprise workflow automation and optimise decision-making.

Constant Contact continues to empower small businesses with tailored marketing solutions, leveraging AI to enhance efforts for over 500,000 customers globally.

Snowflake has launched Cortex Agents, a service designed to streamline the integration of structured and unstructured data for enterprises, enhancing productivity.

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

Zoho has unveiled its AI advancements with Zia Agents, Agent Studio, and Agent Marketplace, aiming to improve the availability and creation of digital agents for businesses.

Alibaba Cloud has been named a Leader for the fifth consecutive year in the 2024 Gartner Magic Quadrant for Cloud Database Management Systems.

Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.

Oracle and Microsoft launch Oracle Database@Azure in Australia's Azure East region, meeting rising demand for scalable, secure database solutions alongside strong local adoption.

StorMagic appoints Susan Odle as Chief Growth Officer to spearhead enterprise sales amidst its SvHCI market launch. Odle to develop key strategies.

Air India's AI-driven virtual assistant, AI.g, has been launched on WhatsApp to offer customers an easily accessible support channel for over 1300 travel-related enquiries.

8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.