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Customer Success Stories - Page 2

Global Stories

Customer Success stories

Forrester says AI is upending B2B go-to-market models
Digital Transformation

Forrester says AI is upending B2B go-to-market models

AI agents are weakening familiar B2B sales tactics, forcing firms to rethink how they measure demand and win trust earlier.

By Sean Mitchell • 3 min read • Last month
Brivo opens London office to boost UK security push
Smart Cities

Brivo opens London office to boost UK security push

Demand for modern access control is rising as ageing security systems in Britain push Brivo to expand local support and AI-led services.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Aviato named Google Cloud partner of the year for ANZ
Digital Transformation

Aviato named Google Cloud partner of the year for ANZ

The win bolsters Aviato’s credibility with enterprise clients weighing cloud migration and AI partners across Australia and New Zealand.

By Sean Mitchell • 4 min read • Last month
Tines to double Australia headcount as APAC hub opens
Digital Transformation

Tines to double Australia headcount as APAC hub opens

Local customers will gain more support as Tines expands in response to rising demand from Australian and New Zealand enterprises.

By Mark Tarre • 3 min read • Last month
Spinnaker Support names Castello & Smith to leadership
Virtualisation

Spinnaker Support names Castello & Smith to leadership

Demand from Oracle, SAP and VMware customers is helping Spinnaker Support extend double-digit growth as it expands its executive team.

By Sofiah Nichole Salivio • 4 min read • Last month
Embridge named Unit4 training provider outside Europe
Software-as-a-Service

Embridge named Unit4 training provider outside Europe

Customers in the UK and other English-speaking markets will get more help adopting Unit4 software as Embridge expands its role beyond implementation.

By Kaleah Salmon • 3 min read • Last month
Companies change incentive plans faster, report finds
Data Analytics

Companies change incentive plans faster, report finds

Most firms are revising incentives quarterly, but many still need up to two months to implement changes, a report says.

By Karen Joy Bacudo • 4 min read • Last month
Optimizely training sparks surge in marketing AI agents
DevOps

Optimizely training sparks surge in marketing AI agents

Growing demand for hands-on AI training has pushed Optimizely’s waitlist past 1,500 as marketers turn agents into daily workflow tools.

By Sean Mitchell • 4 min read • Last month
Rackspace appoints two senior leaders for private cloud
Storage

Rackspace appoints two senior leaders for private cloud

The hires signal Rackspace’s push to win more governed AI and private cloud deals as enterprises seek tighter control over data and compliance.

By Sofiah Nichole Salivio • 4 min read • Last month
V2 AI wins Databricks Silver Partner status in APAC
Data Analytics

V2 AI wins Databricks Silver Partner status in APAC

The recognition gives the Asia-Pacific consultancy formal backing from Databricks as demand grows for partners who can deliver regulated data and AI projects.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Gainsight adds MCP support for AI retention workflows
Customer Relationship Management

Gainsight adds MCP support for AI retention workflows

The update could let customer success teams automate renewals and risk response with AI agents while keeping existing access controls intact.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Customer Success stories

MongoDB to invest EUR €74m in Ireland & add 200 jobs
EduTech

MongoDB to invest EUR €74m in Ireland & add 200 jobs

The expansion will lift MongoDB's Irish headcount by more than 50% by 2027 as it adds engineering and AI roles in Dublin and Cork.

By Karen Joy Bacudo • 4 min read • Last month
Maestra posts USD $833,000 in new ARR on demand shift
Data Analytics

Maestra posts USD $833,000 in new ARR on demand shift

Brands shifting away from fragmented marketing tools helped Maestra add USD $833,000 in new annual recurring revenue last quarter.

By Karen Joy Bacudo • 3 min read • Last month
POWWR names Martin Eade as Chief Operating Officer
Digital Transformation

POWWR names Martin Eade as Chief Operating Officer

The reshuffle is meant to tighten service delivery as the Manchester-based energy software provider brings customer success and compliance under one executive.

By Mark Tarre • 3 min read • Last month
Webtrends Optimize appoints Samantha Bessant as Customer Success Director
Software-as-a-Service

Webtrends Optimize appoints Samantha Bessant as Customer Success Director

Customer delivery will be central as the British software firm scales its client operations after a 41% rise in new accounts last year.

By Mark Tarre • 3 min read • Last month
CloudClevr revives acquisition strategy after integration
Customer Experience

CloudClevr revives acquisition strategy after integration

After 18 months of integration, the UK managed service provider says improved recurring revenue and retention leave it primed for fresh deals.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Hapax launches AI platform to automate workplace tasks
Customer Relationship Management

Hapax launches AI platform to automate workplace tasks

Beta testing showed the platform can cut manual work quickly, completing more than 350 automations in under two weeks at one organisation.

By Sean Mitchell • 4 min read • Last month
Alation appoints Rick Baker as Chief Operating Officer
Software-as-a-Service

Alation appoints Rick Baker as Chief Operating Officer

Alation is tying sales and customer operations together as it tries to prove its data-governance tools can support AI projects at scale.

By Sofiah Nichole Salivio • 3 min read • Last month