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Customer retention Stories - Page 3

Global Stories

Customer retention stories

Secure.com appoints Brown Hill to lead Americas sales
Digital Transformation

Secure.com appoints Brown Hill to lead Americas sales

The cybersecurity group is widening its Americas push as it seeks more customers and partners for its AI-focused platform.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Saviynt launches Zuma as AI identity security platform
Software-as-a-Service

Saviynt launches Zuma as AI identity security platform

Rising demand for AI security helped Saviynt top USD $300 million in annual recurring revenue as enterprises seek control over non-human identities.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Ant International adds Hang Seng to Alipay+ network
Fintech

Ant International adds Hang Seng to Alipay+ network

Hong Kong users of Hang Seng's mobile app can now pay abroad through Alipay+, widening access to merchants in more than 55 markets.

By Karen Joy Bacudo • 3 min read • Last month
Vieu launches Business Graph for AI business mapping
Software-as-a-Service

Vieu launches Business Graph for AI business mapping

The platform aims to help sales and AI tools spot real executive ties, as businesses struggle to verify contacts that drive deals and hiring.

By Mark Tarre • 4 min read • Last month
Recurly partners Juspay to boost subscription payments
Software-as-a-Service

Recurly partners Juspay to boost subscription payments

Merchants on Recurly will gain access to more than 300 payment providers through one integration, helping curb failed recurring charges.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Customer retention stories

Revolut partners OpenAI to add ChatGPT Go to plans
Software-as-a-Service

Revolut partners OpenAI to add ChatGPT Go to plans

Millions of Revolut customers will get OpenAI's ChatGPT Go free for up to a year, as the fintech bundles AI into its paid plans.

By Mark Tarre • 4 min read • Last month
Swaystack partners InstaSwitch to boost business banking
Fintech

Swaystack partners InstaSwitch to boost business banking

The tie-up could help banks and credit unions turn new business accounts into primary relationships by moving payroll, deposits and spending faster.

By Karen Joy Bacudo • 4 min read • Last month
AI lifts UK shopping expectations but delivery lags
Customer Experience

AI lifts UK shopping expectations but delivery lags

Only 7% of shoppers said fast delivery promises are consistently met, even as AI is widening the pool of brands UK consumers will consider.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Saviynt tops USD $300 million ARR with Zuma launch
Data Protection

Saviynt tops USD $300 million ARR with Zuma launch

New controls for AI agents and machine identities come as Saviynt passes USD $300 million in annual recurring revenue, with bookings up more than 80%.

By Karen Joy Bacudo • 4 min read • Last month
RewardinMe launches AI agent for gamified marketing
Software-as-a-Service

RewardinMe launches AI agent for gamified marketing

Marketers across Southeast Asia can now use one tool to plan, create and optimise campaigns as RewardinMe folds AI into its gamified platform.

By Sean Mitchell • 3 min read • Last month
Elemental Concept expands to Australia with CX model
Data Analytics

Elemental Concept expands to Australia with CX model

The consultancy is betting that Australian buyers will back a decision-led CX model as brands struggle to prove revenue gains from journey redesigns.

By Sofiah Nichole Salivio • 4 min read • Last month
Eagle Eye & Central Retail Vietnam launch loyalty scheme
Customer Experience

Eagle Eye & Central Retail Vietnam launch loyalty scheme

Shoppers at Central Retail Vietnam can now earn points and lower prices across multiple brands, with the scheme signing up 5.8 million members.

By Sean Mitchell • 3 min read • Last month
CloudFirst appoints Scott Lee as Chief Revenue Officer
Data Protection

CloudFirst appoints Scott Lee as Chief Revenue Officer

Demand for cloud and security services is rising, and the provider is adding sales leadership to align customer, partner and revenue strategy.

By Sofiah Nichole Salivio • 3 min read • Last month
Quontic links Alkami & MANTL to lift digital uptake
Digital Transformation

Quontic links Alkami & MANTL to lift digital uptake

New account holders are moving into online banking faster, with Quontic lifting immediate digital uptake to the mid-70% range after the link-up.

By Karen Joy Bacudo • 4 min read • Last month
Ecommpay playbook targets failed subscription payments
Software-as-a-Service

Ecommpay playbook targets failed subscription payments

Failed recurring charges are costing subscription firms an average 9% of revenue, prompting a push to recover payments before customers quit.

By Sofiah Nichole Salivio • 4 min read • Last month
Sweet As launches AI hospitality discovery platform
Digital Transformation

Sweet As launches AI hospitality discovery platform

Diners in Sydney now have a new way to find venues, while operators can tap first-party data and commission-free bookings.

By Sean Mitchell • 3 min read • Last month
HeadFirst unites Australian sales, talent & service
Risk & Compliance

HeadFirst unites Australian sales, talent & service

The overhaul is meant to help the workforce group tackle skills shortages, tighter regulation and rising AI use in Australia.

By Mark Tarre • 3 min read • Last month
Samsung launches first US credit card with rewards
Fintech

Samsung launches first US credit card with rewards

Customers can earn higher cashback on Samsung purchases as the Galaxy Card ties spending more closely to the company's wallet and retail apps.

By Karen Joy Bacudo • 4 min read • Last month