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Customer engagement Stories - Page 37

Global Stories

Customer engagement stories

8x8 reports surge in AI-powered CX adoption & unveils new tools
Unified Communications

8x8 reports surge in AI-powered CX adoption & unveils new tools

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

By Shannon Williams • 4 min read • Thu, 7th Aug 2025
NP Digital Australia reports record H1 2025 with AI investment
Data Analytics

NP Digital Australia reports record H1 2025 with AI investment

NP Digital Australia achieved a record H1 2025, onboarding eight new clients and boosting AI, analytics, and creative marketing capabilities nationwide.

By Kaleah Salmon • 3 min read • Wed, 6th Aug 2025
Keith Bird named Executive Vice President to lead KnowBe4 global growth
Customer Experience

Keith Bird named Executive Vice President to lead KnowBe4 global growth

Keith Bird joins KnowBe4 as Executive Vice President to drive international growth across Europe, Middle East, Africa, Asia-Pacific, Japan, and Latin America.

By Jed Nykolle Harme • 3 min read • Fri, 1st Aug 2025
Onix acquires UJET unit to boost AI customer solutions on Google Cloud
Digital Transformation

Onix acquires UJET unit to boost AI customer solutions on Google Cloud

Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.

By Shannon Williams • 4 min read • Thu, 31st Jul 2025
Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS
Unified Communications

Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS

Infobip is named a Leader in Gartner's 2025 Magic Quadrant for CPaaS, topping Completeness of Vision for the first time in its third consecutive year.

By Catherine Knowles • 3 min read • Wed, 30th Jul 2025
APAC retailers stay confident, prioritise loyalty amid challenges
Customer Experience

APAC retailers stay confident, prioritise loyalty amid challenges

A survey of 288 APAC retailers shows strong confidence in customer engagement plans, with loyalty and personalised tools top priorities despite economic challenges.

By Melvin Hipolito • 3 min read • Tue, 29th Jul 2025
DXC launches AI-powered platform to transform life insurance
Unified Communications

DXC launches AI-powered platform to transform life insurance

DXC Technology unveils AI-driven platform, DXC Assure Illustrations, to speed up and personalise life insurance policy projections globally.

By Sean Mitchell • 3 min read • Thu, 24th Jul 2025
Pipe launches four AI agents to streamline small business funding
Fintech

Pipe launches four AI agents to streamline small business funding

Pipe has launched four AI agents to speed up small business funding, automating fraud checks and payments to cut decision times from weeks to minutes.

By Sean Mitchell • 4 min read • Thu, 24th Jul 2025
DXC unveils AI platform to transform life insurance projections
Software-as-a-Service

DXC unveils AI platform to transform life insurance projections

DXC Technology launches Assure Illustrations, an AI-driven platform to simplify personalised life insurance projections for advisors and customers globally.

By Melvin Hipolito • 3 min read • Thu, 24th Jul 2025
ADMA forms new Advisory Committee to advance ethical marketing
Digital Transformation

ADMA forms new Advisory Committee to advance ethical marketing

ADMA has formed a new Advisory Committee with leaders from top Australian firms to advance ethical marketing and shape industry futures.

By Kaleah Salmon • 4 min read • Thu, 24th Jul 2025

Stories from Other Regions

Customer engagement stories

Access4 unveils Ai Amplify voice assistant for channel partners
Unified Communications

Access4 unveils Ai Amplify voice assistant for channel partners

Access4 has launched Ai Amplify, an AI voice assistant on its SASBOSS platform, enhancing call handling and customer engagement for channel partners.

By Melania Watson • 2 min read • Wed, 6th Aug 2025
Portnox elevates Alison Dixon, launches Technical Account team
Customer Experience

Portnox elevates Alison Dixon, launches Technical Account team

Portnox appoints Alison Dixon as Chief Customer Officer and launches a Technical Account team to enhance proactive customer support and partnerships.

By Jed Nykolle Harme • 3 min read • Wed, 6th Aug 2025
Exclusive: Sarah Richardson on AI, loyalty and global ALA push
Customer Experience

Exclusive: Sarah Richardson on AI, loyalty and global ALA push

AI is revolutionising Australia's loyalty sector, driving growth and innovation with a strong focus on ethics, data privacy and workforce transformation.

By Melania Watson • 6 min read • Fri, 1st Aug 2025
One NZ & Advantai Group partner to boost branded mobile services
Network Infrastructure

One NZ & Advantai Group partner to boost branded mobile services

One NZ and Advantai Group partner exclusively to help NZ brands launch branded mobile services faster and cheaper using One NZ's award-winning network.

By Catherine Knowles • 4 min read • Thu, 31st Jul 2025
Nayax launches Android POS with rental model in Australia
Customer Experience

Nayax launches Android POS with rental model in Australia

Nayax debuts its Android POS in Australia with a rental model under AUD $1/day, boosting unattended retail with flexible, cost-effective payment tech.

By Kaleah Salmon • 3 min read • Wed, 30th Jul 2025
Optus launches Expert AI to boost frontline customer service
Customer Experience

Optus launches Expert AI to boost frontline customer service

Optus has introduced Expert AI, powered by Google Cloud, to assist frontline staff and enhance customer service with real-time insights and faster resolution.

By Melania Watson • 3 min read • Wed, 30th Jul 2025
Customer Science buys Friendly Persuasion to boost CX solutions
Digital Transformation

Customer Science buys Friendly Persuasion to boost CX solutions

Customer Science has acquired Sydney's Friendly Persuasion, launching a new CX Communications division to enhance written customer experience solutions.

By Melvin Hipolito • 3 min read • Wed, 30th Jul 2025
Starflyer adopts iLoyal platform to enhance loyalty programme
Data Analytics

Starflyer adopts iLoyal platform to enhance loyalty programme

STARFLYER has upgraded its STAR LINK loyalty programme with IBS Software's iLoyal platform to modernise customer engagement and enhance passenger experience.

By Catherine Knowles • 3 min read • Fri, 25th Jul 2025