Customer engagement stories - Page 14
Claroty wins 2025 Best in KLAS for Healthcare IoT security
Mon, 10th Feb 2025
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cx
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martech
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physical security
Claroty has been named Best in KLAS for Healthcare IoT Security for its xDome solution, achieving top performance for the fifth consecutive year.
Unlocking the power of speech to humanise AI-driven customer experiences
Mon, 10th Feb 2025
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cx
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martech
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personalisation
Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.
Zoho unveils advanced AI agents to boost productivity
Wed, 5th Feb 2025
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cx
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martech
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data privacy
Zoho has unveiled its AI advancements with Zia Agents, Agent Studio, and Agent Marketplace, aiming to improve the availability and creation of digital agents for businesses.
Nextiva survey reveals CX's growing importance for revenue
Fri, 31st Jan 2025
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cx
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martech
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ai
A recent survey reveals a pivotal shift in customer experience's significance, with 96% of CX leaders reporting corporate recognition as a revenue driver.
Blackpearl Group posts $11.1m ARR in Q3 report
Thu, 30th Jan 2025
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cx
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martech
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customer engagement
Blackpearl Group has reported a substantial increase in Annual Recurring Revenue, reaching NZD $11.1 million by December 2024, amidst strategic innovations.
Clay secures USD $40 million, valued at USD $1.25 billion
Fri, 24th Jan 2025
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cx
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martech
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agentic ai
Clay has raised USD $40 million in Series B funding, boosting its valuation to USD $1.25 billion following impressive revenue growth and strategic acquisitions.
Global PWA market set to grow from USD $3.53bn to $21.44bn
Thu, 23rd Jan 2025
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cx
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martech
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ai
The global progressive web app market is poised to surge dramatically, growing from USD $3.53 billion in 2024 to USD $21.44 billion by 2033.
Oracle launches new AI tools to boost sales productivity
Wed, 22nd Jan 2025
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cx
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martech
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supply chain
Oracle has unveiled new AI agents within its Fusion Cloud Sales to enhance customer engagement and boost sales team productivity.
Bringing personalized loyalty strategies to life: From promise to reality
Wed, 22nd Jan 2025
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data analytics
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cx
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martech
Forrester's latest report highlights effective strategies for brands to personalise loyalty programmes, showcasing success stories from retailers like Loblaw and Woolworths.
The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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uc
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
Unity4 and Daisee partner to automate CX quality management
Mon, 31st Aug 2020
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crm
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uc
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cx
Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.
Trust and personalisation key to winning customer experience
Thu, 13th Jun 2019
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crm
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data analytics
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cx
Personalised services, innovation, and data security are key factors in customer experience, according to a study by Verizon Enterprise Solutions.