Chatbots stories
Digital transformation is shaking up legal, finance, education, and manufacturing sectors, driving profit boosts and demanding rapid adaptation, says Gartner.
Australian financial services organisation Suncorp doesn't just want to teach things using lengthy work programs and face-to-face courses that are taught once.
New Zealand-based chatbot platform Ambit has partnered with business solutions firm Fusion5 in New Zealand and Australia.
Youthline launches its new Digital Assistant, Sam, to provide support and information to young people in New Zealand.
AI assistants with female voices reinforce harmful gender stereotypes, according to a UN study. Biases in tech could widen the digital skills gap for women.
Despite 30% of ANZ organisations scaling digital investments, 70% lag in evolving digital foundations amid flat IT budgets, says Gartner survey.
New research by Pegasystems reveals a critical need for more intelligent automation, with 73% of Australians preferring human customer service over bots.
Teleopti's AI-powered chatbot, Grant, has been launched to enhance employee self-service and automate intraday operations in workforce management.
It's no secret that in order to convert leads and maximise sales, companies need to connect with their prospects as quickly as possible.
Emerging technology is already changing how people work and the next five years is likely to see even more seismic changes in work processes.
Southern Cross Health Society to launch AI-driven 'digital human' from FaceMe, marking a world first for health insurers with relatable, 24/7 assistant.
Insurance tech firms are revolutionising customer experience, driven by AI and wearables, says InsurtechNZ. A digital-first approach could transform the sector.
Ramco Systems gears up to modernise payroll for an ANZ telecom giant, digitising operations for 5,000 employees with advanced AI and compliance features.
Mobile apps, poised to drive business success by 2020, will lead as user interactions expand across new modalities and devices, predicts Gartner.
By connecting target account lists with Drift, MarketoEngage customers will supposedly be able to target each website visitor with a chatbot.
By 2030, AI is expected to eliminate 80% of today's project management tasks, revolutionising the field by enhancing data collection, tracking, and reporting.
Customer-centric brands using advanced AI benefit from increased efficiency, loyalty, and revenue, according to a report sponsored by Genesys.
This week Cisco is building 'the bridge to possible' to more than 8000 people expected to attend the Cisco Live 2019 conference in Melbourne.
The insurance industry in New Zealand is on the brink of transformation with AI, machine learning, and IoT, promising faster, more transparent services.
UCaaS is one of the fastest growing markets and is experiencing extensive pressure to evolve and keep up with the latest collaboration trends.
