Automation stories
Companies facing tighter EU rules and supply chain strain are being offered new tools to track deliveries and packaging compliance.
High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.
AI anxiety is pushing a third of knowledge workers to consider quitting their industry, raising turnover risks for employers.
Customer reviews have pushed Shufti into G2's top tier, signalling stronger demand for its identity checks and anti-money laundering tools.
Uninsured cyber and climate losses are widening the protection gap, while insurers lag in scaling AI despite mounting pressure to cut costs.
Startups in Singapore are shifting spending towards Anthropic's Claude, as OpenAI's lead has narrowed sharply in new transaction data.
ChatGPT users can now manage reminders and recurring checks from a single sidebar page, as OpenAI folds Pulse into scheduled tasks.
The new role reflects growing demand from banks and wealth managers for help modernising operations, data and security as systems grow more complex.
Missed revenue is mounting as 92% of sales managers say qualified leads are dropped each month, despite widespread AI adoption.
Unapproved AI use is widening a security and compliance gap, with 75% of UK business travellers saying they would use shadow tools for work trips.
Boards may be missing who gains and who loses from AI, as a new paper says efficiency metrics can mask wider social and cultural costs.
Executives say the real productivity gain lies in cutting routine tasks, as firms use AI to free staff for higher-value work and judgement.
The gap leaves many retailers exposed, as most feel pressure to adopt AI yet fewer than half have a clear plan for doing so.
AI and emerging tech are becoming a growth priority for UK lenders and insurers, with 91% expecting higher spending over the next year.
Only about one in 10 senior finance candidates can prove practical AI use, leaving UK employers short of leaders able to meet new hiring demands.
Despite regulatory pressure, Australian service leaders are prioritising customer-facing AI spending as trust in AI agents outpaces global averages.
It could speed repeat purchases for drivers by letting them order, pay and earn loyalty points without touching a phone.
Ransomware losses and third-party risks are testing policy limits as Willis data show most breach costs are still covered.
Businesses rolling out AI face rising staff anxiety, with a survey of more than 1,200 Australians finding most feel more stressed at work.
A cross-party plan is being urged to give businesses and public services certainty over digital investment, skills and online safety beyond election cycles.
