SOTI launches AI health assistant to reduce patient downtime

SOTI has announced several enhancements to its SOTI ONE Platform designed to address these critical issues in healthcare IT.

A major upgrade is the introduction of Stella, an AI-powered assistant embedded within SOTI MobiControl and SOTI XSight. Stella enables IT administrators to troubleshoot and access device information in healthcare settings through conversational interfaces, including voice commands. By using device data, diagnostics, and resources from the SOTI Pulse library, Stella will provide reliable, real-time support to assist decision-making in environments where operational continuity is essential.

New security features allow IT teams to use a drag-and-drop system to create custom device access roles, restricting frontline workers to only the applications and tools they need. Integrated authentication options such as QR codes or NFC tags are designed to speed up device handovers and shift changes, while real-time condition monitoring allows for immediate lockdown of devices when, for example, they are detected outside prescribed boundaries. Analytics tools provide IT professionals with visibility into device usage, allowing them to spot inefficiencies and optimise workflows.

A report from SOTI has found that nearly all Canadian healthcare IT leaders continue to rely on legacy systems, leading to operational disruptions, inefficiencies and increasing security concerns across the sector.

It stated that 99 per cent of healthcare IT leaders in Canada are dependent on outdated infrastructure. More than half, at 51 per cent, indicated they have security concerns linked to these dated technologies. In comparison, 71 per cent acknowledged running modern tools, including connected devices and telehealth solutions, on non-integrated legacy platforms.

These findings highlight substantial risks for patient data, delays in diagnostics, and technology failures that can disrupt patient care. The reliance on ageing infrastructure also means many teams cannot access real-time device management or remote support, resulting in prolonged resolution times for incidents. 

The report also brought to light growing cybersecurity concerns within Canadian healthcare organisations. Since 2023, 67 per cent of Canadian respondents reported experiencing a ransomware or Distributed Denial of Service (DDoS) attack, compared to 39 per cent globally. 

"Healthcare organizations cannot afford downtime when lives are on the line. With Stella, we're giving IT teams the power to resolve issues instantly through intuitive, AI-driven conversations," said Shash Anand, SVP of Product Strategy at SOTI. "By transforming how device data is visualized, and diagnostics are accessed, we're not only reducing disruptions but also ensuring Canadian healthcare providers can deliver care without delays."

The SOTI XSight analytics suite now offers enhanced tools for real-time visibility into device performance, access, and usage. Features include "Live View," automated alerts, battery and network analytics, and options for remote support via chat, voice, and video channels. These tools are intended to help healthcare IT teams proactively identify vulnerabilities, fulfil compliance requirements, and support stable, productive digital environments for patient care.

SOTI XSight also now integrates directly with ServiceNow, a California-based enterprise workflow platform. Through this integration, IT teams can access diagnostic tools such as "Remote Control," screen recording, live chat, device snapshots, debug log retrieval, and screen annotation within ServiceNow itself. This is designed to speed up IT response and reduce device-related downtime, freeing caregivers to focus more on patient care rather than technical issues.